Question 1
A decision-making approach that forces members in the group to reach a unanimous decision:
a. Nominal group technique
b. Brainstorming
c. Groupthink
d. Group consensus approach
Question 2
The first part of problem solving is the decision-making phase which includes:
a. Intelligence - Design – Choice
b. Choice - Implementation – Monitoring
c. Choice - Design – Intelligence
d. Decision - Choice – Monitoring
Question 3
An example of a CRM system is a customer Loyalty program, for example: Pick ‘n Pay Smart Shopper Card, Clicks
Club Card, W Rewards Card.
Select one:
a. True
b. False
Question 4
A satisficing model aims to find:
a. the best solution.
b. a novel solution that is original.
c. a good solution, but not necessarily the best solution.
d. a good solution through the use of commonly accepted guidelines or procedures.
Question 5
The output of most management information systems is a collection of reports. These may include:
a. customer reports, supplier reports, manager reports and financial reports.
b. scheduled reports, key-indicator reports, demand reports, exception reports and drill-down reports.
c. daily reports, weekly reports, monthly reports and yearly reports.
d. input reports, output reports, production reports and sales reports.
Question 6
The primary benefits of implementing Enterprise Resource Planning (ERP) include managing an entire company’s
vital business information.
Select one:
a. True
b. False
Question 7
Data editing and correction is one of the processes of the Transaction processing cycle.
Select one:
a. True
A decision-making approach that forces members in the group to reach a unanimous decision:
a. Nominal group technique
b. Brainstorming
c. Groupthink
d. Group consensus approach
Question 2
The first part of problem solving is the decision-making phase which includes:
a. Intelligence - Design – Choice
b. Choice - Implementation – Monitoring
c. Choice - Design – Intelligence
d. Decision - Choice – Monitoring
Question 3
An example of a CRM system is a customer Loyalty program, for example: Pick ‘n Pay Smart Shopper Card, Clicks
Club Card, W Rewards Card.
Select one:
a. True
b. False
Question 4
A satisficing model aims to find:
a. the best solution.
b. a novel solution that is original.
c. a good solution, but not necessarily the best solution.
d. a good solution through the use of commonly accepted guidelines or procedures.
Question 5
The output of most management information systems is a collection of reports. These may include:
a. customer reports, supplier reports, manager reports and financial reports.
b. scheduled reports, key-indicator reports, demand reports, exception reports and drill-down reports.
c. daily reports, weekly reports, monthly reports and yearly reports.
d. input reports, output reports, production reports and sales reports.
Question 6
The primary benefits of implementing Enterprise Resource Planning (ERP) include managing an entire company’s
vital business information.
Select one:
a. True
b. False
Question 7
Data editing and correction is one of the processes of the Transaction processing cycle.
Select one:
a. True
