ACC 4345 mcq's.

ACC 4345 mcq's. 1. According to the textbook, which of the following would best fit the definition of a socially responsible business? A. has managers who make choices and take actions that will contribute to the welfare of society awell as to those of the organizationB. serves its customers in a profitable and lawful mannerC. serves its customers and employees in an ethical and lawful mannerD. encourages managers to monitor the off­duty behaviour of employeesE. pursues profits only as a short run objective Accessibility: Keyboard NavigationDifficulty: HardFutrell ­ Chapter 02 #1Learning Objective: 02­02 Describe managements social responsibilities. 2. Which of the following terms describe any group that has an indirect or direct interest in a particular business? A. investorsB. stakeholderC. proxy groupD. legal representativeE. input provider Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #2Learning Objective: 02­02 Describe managements social responsibilities. 3. Which of the following groups could be classified as stakeholders in a computer software company? A. CustomersB. EmployeesC. OwnersD. Local, provincial, and federal governmentsE. All of these are stakeholders Accessibility: Keyboard NavigationDifficulty: EasyFutrell ­ Chapter 02 #3Learning Objective: 02­02 Describe managements social responsibilities. 4. The textbook identifies several main areas of responsibility organizations have to the various groups who have an interest in its activities. Which of the following is NOT one of those areas of responsibility? A. economicB. discretionaryC. ethicalD. legalE. technical Accessibility: Keyboard NavigationDifficulty: EasyFutrell ­ Chapter 02 #4Learning Objective: 02­02 Describe managements social responsibilities. 5. Mary is a manager of a small Vancouver based manufacturing company. She manages a business that respects the rights and interests of her workers by being fair and impartial in her decision making process. Which of the following terms best describes Mary's approach to management? A. approachableB. ethicalC. gorientedD. following "the letter of the law"E. Amoral Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #5Learning Objective: 02­02 Describe managements social responsibilities. 20. According to the text, which of the following is NOT an example of ethical considerations faced by a salemanager? A. level of sales pressure to place on a salespersonB. whether to be honest with a salespersonC. thesalesperson's relationship with his or her spouseD. employees' rightsE. decisions concerning a salesperson's territory Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #20Learning Objective: 02­06 Discuss ethical dealings among salespeople; employers;customers. 21. Brett is a commission salesperson whose territory for the last three years has been the entire province of Alberta. Through hard work he has greatly increased his company's business in the province. Now her managhas decided to split the state into two territories. Brett can expect: A. to be given several new "key accounts" sell toB. an increase in his earningsC. a decrease in his earningsD. to keep all the customers he had before thmanagement decisionE. to be fired for his poor past performance Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #21Learning Objective: 02­06 Discuss ethical dealings among salespeople; employers;customers. 22. John worked his assigned territory building up an impressive portfolio of wholesale customers. Last yearhis company decided to restructure and changed assigned sales territories. In this process, some of John's accounts were reclassified as "house accounts." Which of the following statements best describes the term "house account"? A. mall account that a salesperson typically handles by telephone from his or her home B. wholesale account located in the same city as the salesperson's place of residenceC. term used to describe accounts for items that are straight­rebuyD. wholesale account that the salesperson asks the sales manager to remove from his or her territory, usually because of its low volumeE. large account handled by someone fromthe home office or a key account salesperson Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #22Learning Objective: 02­06 Discuss ethical dealings among salespeople; employers;customers. 25. Which of the following would be an example of a salesperson who is moonlighting unethically? A. a computer software salesperson taking a weekend MBA programB. a restaurant equipment salesperson who trto sell vacation real estate to some of his or her present customersC. a pharmaceutical salesperson who sells antiques on the InternetD. a fire equipment salesperson who demonstrates her equipment to prospects by settreal firesE. a retail sales clerk who tells his wife when store sales are scheduled before they are announced tothe public Accessibility: Keyboard NavigationDifficulty: EasyFutrell ­ Chapter 02 #25Learning Objective: 02­06 Discuss ethical dealings among salespeople; employers; ancustomers. 26. Kiely Hall is a salesperson who is enrolled in a night MBA program. From time to time, he takes off mosthe day before his night class meets in order to prepare assignments that are due that evening without receivinpermission from his employer. Which of the following terms best describes Kiely's actions? A. guilty of misrepresentationB. misusing company assetsC. cheatingD. moonlightingE. acting quite ethically Accessibility: Keyboard NavigationDifficulty: MediumFutrell ­ Chapter 02 #26Learning Objective: 02­06 Discuss ethical dealings among salespeople; employers;customers. 27. Which of the following statements about bribery is true? A. At times, there is a thin line between good business and misusing a bribe or giftB. Commission salespeople cannot be placed in a position where they might be tempted to pay a bribe.C. The difference between a business gift and a bribe is quite clear.D. Most