Chapter 1: Learning about Organizational Behavior
TRUE/FALSE
1. In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, said her father told him that
whatever anybody says or does, always assume positive intent.
ANS: T PTS: 1 DIF: Easy REF: p. 3-4
NAT: AACSB Analytic | Creation of Value MSC: Recall
2. In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, has seen that one of the ways
to inspire people is by having a vision that everyone can get behind.At PepsiCo, that vision is
“Performance with as Passion.”
ANS: F
Correct answer would be: “Performance with Purpose.”
PTS: 1 DIF: Easy REF: p. 3-4
NAT: AACSB Analytic | Creation of Value MSC: Recall
3. Organizational behavior is the study of how organizations interact with one another in
order to get business done.
ANS: F
Organizational behavior is the study of individuals and groups within an organizational
context, and the study of internal processes and practices as they influence the effectiveness
of individuals, teams, and organizations.
PTS: 1 DIF: Easy REF: p. 4
NAT: AACSB Analytic | Creation of Value MSC: Recall
,4. Leadership is the process of developing ideas and a vision, living by values that support
those ideas and that vision, influencing others to embrace them in their own behaviors, and
making hard decisions about human and other resources.
ANS: T PTS: 1 DIF: Easy REF: p. 4
OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics
MSC: Comprehension
5. A leader is someone who is in control of other people, and in today’s culture this person
often leads with command and control.
ANS: F
A leader is a person who exhibits the key attributes of leadership—ideas, vision, values,
influencing others, and making tough decisions. In today’s world, leaders act less and less
through command and control, and more and more through changing people’s mindsets
and hence altering the way they behave.
PTS: 1 DIF: Moderate REF: p. 4 OBJ: 1-1
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
6. A manager directs, controls, and plans the work of others and is responsible for results.
ANS: T PTS: 1 DIF: Easy REF: p. 4
OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics
MSC: Comprehension
7. Leadership and management are the same thing.
ANS: F
, A leader is a person who exhibits the key attributes of leadership—ideas, vision, values,
influencing others, and making tough decisions, whereas a manager directs, controls, and
plans the work of others and is responsible for results.
PTS: 1 DIF: Moderate REF: p. 4 OBJ: 1-1
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
8. A competency is an interrelated set of perceptions, attitudes, and values that enable an
employee to provide value to the organization.
ANS: F
A competency is an interrelated cluster of knowledge, skills, and abilities needed by an
individual to be effective in most professional and managerial positions.
PTS: 1 DIF: Easy REF: p. 8 OBJ: 1-2
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
9. A competency is an interrelated cluster of knowledge, skills, and abilities needed by an
individual to be effective.
ANS: T PTS: 1 DIF: Easy REF: p. 8
OBJ: 1-2 NAT: AACSB Analytic | Individual Dynamics
MSC: Recall
10. The seven key competencies are increasingly important to the effectiveness of virtually all
employees, not simply those in managerial and leadership roles.
ANS: T PTS: 1 DIF: Moderate REF: p. 8
OBJ: 1-2 NAT: AACSB Analytic | Individual Dynamics
MSC: Recall
, 11. The ethics competency includes the knowledge, skills, and abilities to know what is legal or
illegal.
ANS: F
The ethics competency includes the knowledge, skills, and abilities to incorporate values
and principles that distinguish right from wrong in making decisions and choosing
behaviors.
PTS: 1 DIF: Easy REF: p. 10-11 OBJ: 1-3
NAT: AACSB Ethics | Individual Dynamics MSC: Recall
12. The key attributes of the ethics competency include incorporating values and principles that
distinguish right from wrong on the basis of laws and regulations, the employer's rules of
conduct, demonstrating dignity and respect for others in working relationships, and
demonstrating honesty and openness in communication, limited only by legal, privacy, and
competitive considerations.
ANS: T PTS: 1 DIF: Moderate REF: p. 10-11
OBJ: 1-3 NAT: AACSB Ethics | Individual Dynamics
MSC: Comprehension
13. Ethics can be defined as the rules and values that differentiate legal from illegal behavior.
ANS: F
Ethics are the values and principles that distinguish right from wrong.
PTS: 1 DIF: Easy REF: p. 10-11 OBJ: 1-3
NAT: AACSB Ethics | Individual Dynamics MSC: Recall
14. Ethics are the values and principles that distinguish right from wrong.
TRUE/FALSE
1. In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, said her father told him that
whatever anybody says or does, always assume positive intent.
ANS: T PTS: 1 DIF: Easy REF: p. 3-4
NAT: AACSB Analytic | Creation of Value MSC: Recall
2. In Learning from Experience: Indra Nooyi, the CEO of PepsiCo, has seen that one of the ways
to inspire people is by having a vision that everyone can get behind.At PepsiCo, that vision is
“Performance with as Passion.”
ANS: F
Correct answer would be: “Performance with Purpose.”
PTS: 1 DIF: Easy REF: p. 3-4
NAT: AACSB Analytic | Creation of Value MSC: Recall
3. Organizational behavior is the study of how organizations interact with one another in
order to get business done.
ANS: F
Organizational behavior is the study of individuals and groups within an organizational
context, and the study of internal processes and practices as they influence the effectiveness
of individuals, teams, and organizations.
PTS: 1 DIF: Easy REF: p. 4
NAT: AACSB Analytic | Creation of Value MSC: Recall
,4. Leadership is the process of developing ideas and a vision, living by values that support
those ideas and that vision, influencing others to embrace them in their own behaviors, and
making hard decisions about human and other resources.
ANS: T PTS: 1 DIF: Easy REF: p. 4
OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics
MSC: Comprehension
5. A leader is someone who is in control of other people, and in today’s culture this person
often leads with command and control.
ANS: F
A leader is a person who exhibits the key attributes of leadership—ideas, vision, values,
influencing others, and making tough decisions. In today’s world, leaders act less and less
through command and control, and more and more through changing people’s mindsets
and hence altering the way they behave.
PTS: 1 DIF: Moderate REF: p. 4 OBJ: 1-1
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
6. A manager directs, controls, and plans the work of others and is responsible for results.
ANS: T PTS: 1 DIF: Easy REF: p. 4
OBJ: 1-1 NAT: AACSB Analytic | Individual Dynamics
MSC: Comprehension
7. Leadership and management are the same thing.
ANS: F
, A leader is a person who exhibits the key attributes of leadership—ideas, vision, values,
influencing others, and making tough decisions, whereas a manager directs, controls, and
plans the work of others and is responsible for results.
PTS: 1 DIF: Moderate REF: p. 4 OBJ: 1-1
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
8. A competency is an interrelated set of perceptions, attitudes, and values that enable an
employee to provide value to the organization.
ANS: F
A competency is an interrelated cluster of knowledge, skills, and abilities needed by an
individual to be effective in most professional and managerial positions.
PTS: 1 DIF: Easy REF: p. 8 OBJ: 1-2
NAT: AACSB Analytic | Individual Dynamics MSC: Comprehension
9. A competency is an interrelated cluster of knowledge, skills, and abilities needed by an
individual to be effective.
ANS: T PTS: 1 DIF: Easy REF: p. 8
OBJ: 1-2 NAT: AACSB Analytic | Individual Dynamics
MSC: Recall
10. The seven key competencies are increasingly important to the effectiveness of virtually all
employees, not simply those in managerial and leadership roles.
ANS: T PTS: 1 DIF: Moderate REF: p. 8
OBJ: 1-2 NAT: AACSB Analytic | Individual Dynamics
MSC: Recall
, 11. The ethics competency includes the knowledge, skills, and abilities to know what is legal or
illegal.
ANS: F
The ethics competency includes the knowledge, skills, and abilities to incorporate values
and principles that distinguish right from wrong in making decisions and choosing
behaviors.
PTS: 1 DIF: Easy REF: p. 10-11 OBJ: 1-3
NAT: AACSB Ethics | Individual Dynamics MSC: Recall
12. The key attributes of the ethics competency include incorporating values and principles that
distinguish right from wrong on the basis of laws and regulations, the employer's rules of
conduct, demonstrating dignity and respect for others in working relationships, and
demonstrating honesty and openness in communication, limited only by legal, privacy, and
competitive considerations.
ANS: T PTS: 1 DIF: Moderate REF: p. 10-11
OBJ: 1-3 NAT: AACSB Ethics | Individual Dynamics
MSC: Comprehension
13. Ethics can be defined as the rules and values that differentiate legal from illegal behavior.
ANS: F
Ethics are the values and principles that distinguish right from wrong.
PTS: 1 DIF: Easy REF: p. 10-11 OBJ: 1-3
NAT: AACSB Ethics | Individual Dynamics MSC: Recall
14. Ethics are the values and principles that distinguish right from wrong.
