Operations and Supply Chain Management, Russell - Complete test bank - exam questions - quizzes (updated 2022)

File: ch01, Chapter 1: Operations Management




True/False




1. Operations management is only concerned with the day-to-day operations of a firm’s
productive systems.

Ans: False, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None




2. A warehouse operation is an example of a physical transformation process.

Ans: False, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None




3. A supply chain is a series of activities from supplier to customer that adds value to a
product or service.

Ans: True, LO: 1, Bloom: K, Difficulty: Moderate, AACSB: None




4. Human resources management provides product demand estimates that are used in
production decisions.

Ans: False, LO: 1, Bloom: K, Difficulty: Moderate, AACSB: None




5. A retail operation is an example of an exchange transformation process.

Ans: True, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None

,6. The four primary functional areas of a firm are marketing, finance, operations, and legal.

Ans: False, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None




7. Operations management designs, operates, and improves marketing systems.

Ans: False, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None




8. An operations manager benefits from an integrated view of business organizations.

Ans: True, LO: 1, Bloom: K, Difficulty: Easy, AACSB: None




9. The systematic analysis of work methods is known as operations research.

Ans: False, LO: 2, Bloom: K, Difficulty: Easy, AACSB: None




10. Lean production refers to high-volume production of a standardized product.

Ans: False, LO: 2, Bloom: K, Difficulty: Easy, AACSB: None




11. The adaptation of mass production to emphasize quality and flexibility, rather than
efficiency, is known as lean production.

Ans: True, LO: 2, Bloom: K, Difficulty: Moderate, AACSB: None

,12. Because of a global recession in the late 2000s ,companies started focusing on the most
critical factors to sustain their business during the downturn.
Ans: True, LO: 2, Bloom: K, Difficulty: Moderate, AACSB: None




13. The most current era in the evolution of operations and supply chain management is
sustainability.
Ans: True, LO: 2, Bloom: K, Difficulty: Moderate, AACSB: None




14.The set of activities that creates and delivers products to the customer is known as the
supply chain.

Ans: True, LO: 2, Bloom: K, Difficulty: Moderate, AACSB: None




15. Globalization requires that firms compete only on cost and not quality, speed or
flexibility.

Ans: False, LO: 3, Bloom: K, Difficulty: Moderate, AACSB: None




16. Globalization of the supply chain has many pros and few, if any, cons.

Ans: False, LO: 3, Bloom: K, Difficulty: Moderate, AACSB: None




17. The European Union requires that strict quality and environmental standards be met
before companies can do business with member countries.

Ans: True, LO: 3, Bloom: K, Difficulty: Moderate, AACSB: None

, 18. A major challenge and opportunity for many firms is the globalization of the supply
chain.

Ans: True, LO: 3, Bloom: K, Difficulty: Easy, AACSB: None




19. Globalization has affected manufacturing but not service operations.

Ans: False, LO: 3, Bloom: K, Difficulty: Easy, AACSB: None




20. Two-thirds of today’s businesses operate globally.

Ans: True, LO: 3, Bloom: K, Difficulty: Moderate, AACSB: None




21. In 2010, the US surpassed China as the world’s largest manufacturer.
Ans: False, LO: 2, Bloom: K, Difficulty: Moderate, AACSB: None




22. China has reshaped the way firms compete globally.

Ans: True, LO: 3, Bloom: K, Difficulty: Easy, AACSB: None