Conflict Analysis: Homeless Shelter
PhD in Human & Social Services, Walden University
HUMN-8702: Introduction to the Dynamics of Conflict & Negotiations
14:59:08 GMT -05:00
, Conflict Analysis: Homeless Shelter
Based on the interactive learning community case study, The New Harbor Community Center is
planning on expanding the center in efforts to develop a homeless shelter for teens (Laureate
Education [Producer], 2016). Many of the teens that utilize the facility, do so out of necessity as
they are homeless yet continuing on with their education. For some of the children, the center is
the only place where they can receive a hot meal. This effort to proceed with the shelter is not
free from opposition within the community. There are many people who do not support the idea,
so there appears to be a need to resolve the conflict soon.
Conflict Wheel
When conflict arises, it is important to determine the root cause factors which can be
accomplished by looking at the conflict from different views (Mayer, 2012). The Wheel of
Conflict is a tool that can be used to help determine the root of a conflict. It consists of five (5)
outlining areas with a person’s needs at the heart. The areas are emotions, communication,
history, structure and values.
Emotions
During any conflict, emotions have the propensity to run high. This is not always a
negative attribute. Mayer (2012), states that sometimes a person may have an emotional release
that allows the other person to possibly understand the true feelings of a person. Many times,
these emotions are squelched or concealed, however, by allowing a person to open up, may be a
relief for the person harboring those emotions as well as the person who is able to hear it. This
can itself bring understanding to a person’s perspective that someone may not have known. Their
release of one’s emotions must also be exhibited at the proper time. It may not be the wisest
14:59:08 GMT -05:00
PhD in Human & Social Services, Walden University
HUMN-8702: Introduction to the Dynamics of Conflict & Negotiations
14:59:08 GMT -05:00
, Conflict Analysis: Homeless Shelter
Based on the interactive learning community case study, The New Harbor Community Center is
planning on expanding the center in efforts to develop a homeless shelter for teens (Laureate
Education [Producer], 2016). Many of the teens that utilize the facility, do so out of necessity as
they are homeless yet continuing on with their education. For some of the children, the center is
the only place where they can receive a hot meal. This effort to proceed with the shelter is not
free from opposition within the community. There are many people who do not support the idea,
so there appears to be a need to resolve the conflict soon.
Conflict Wheel
When conflict arises, it is important to determine the root cause factors which can be
accomplished by looking at the conflict from different views (Mayer, 2012). The Wheel of
Conflict is a tool that can be used to help determine the root of a conflict. It consists of five (5)
outlining areas with a person’s needs at the heart. The areas are emotions, communication,
history, structure and values.
Emotions
During any conflict, emotions have the propensity to run high. This is not always a
negative attribute. Mayer (2012), states that sometimes a person may have an emotional release
that allows the other person to possibly understand the true feelings of a person. Many times,
these emotions are squelched or concealed, however, by allowing a person to open up, may be a
relief for the person harboring those emotions as well as the person who is able to hear it. This
can itself bring understanding to a person’s perspective that someone may not have known. Their
release of one’s emotions must also be exhibited at the proper time. It may not be the wisest
14:59:08 GMT -05:00
