Managing Quality: Integrating the Supply Chain, 5e (Foster)
Chapter 1 Differing Perspectives on Quality
1) Which of the following is not one of Garvin's "definitions" of quality?
A) transcendent
B) value-based
C) manufacturing-based
D) user-based
E) cost-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
2) According to Garvin's ________ definition of quality, quality is something that is
intuitively understood but nearly impossible to communicate, such as beauty or love.
A) value-based
B) manufacturing-based
C) user-based
D) product-based
E) transcendent
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
,3) According to Garvin's ________ definition of quality, quality is found in the
components and attributes of a product.
A) manufacturing-based
B) value-based
C) user-based
D) transcendent
E) product-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
,4) Garvin's ________ definition of quality states that if the customer is satisfied, the
product has good quality.
A) product-based
B) user-based
C) value-based
D) manufacturing-based
E) transcendent
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
5) According to Garvin's ________ definition of quality, quality is conformance to the
design specifications.
A) transcendent
B) manufacturing-based
C) user-based
D) product-based
E) value-based
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
6) Which of the following choices correctly matches one of Garvin's definitions of
quality with its explanation?
A) manufacturing-based definition–quality is found in the components and attributes of a
product
, B) value-based definition–if the product conforms to design specifications, it has good
quality
C) user-based definition–if the customer is satisfied, the product has good quality
D) product-based definition–quality is something that is intuitively understood but nearly
impossible to communicate, such as beauty or love
E) transcendent definition–if the customer is satisfied, the product has good quality
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
7) Which of the following is not one of Garvin's eight quality dimensions?
A) reliability
B) performance
C) conformance
D) aesthetics
E) efficiency
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
8) ________ refers to the efficiency with which a product achieves its intended purpose.
A) Performance
B) Features
C) Reliability
D) Conformance
Chapter 1 Differing Perspectives on Quality
1) Which of the following is not one of Garvin's "definitions" of quality?
A) transcendent
B) value-based
C) manufacturing-based
D) user-based
E) cost-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
2) According to Garvin's ________ definition of quality, quality is something that is
intuitively understood but nearly impossible to communicate, such as beauty or love.
A) value-based
B) manufacturing-based
C) user-based
D) product-based
E) transcendent
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
,3) According to Garvin's ________ definition of quality, quality is found in the
components and attributes of a product.
A) manufacturing-based
B) value-based
C) user-based
D) transcendent
E) product-based
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
,4) Garvin's ________ definition of quality states that if the customer is satisfied, the
product has good quality.
A) product-based
B) user-based
C) value-based
D) manufacturing-based
E) transcendent
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
5) According to Garvin's ________ definition of quality, quality is conformance to the
design specifications.
A) transcendent
B) manufacturing-based
C) user-based
D) product-based
E) value-based
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
6) Which of the following choices correctly matches one of Garvin's definitions of
quality with its explanation?
A) manufacturing-based definition–quality is found in the components and attributes of a
product
, B) value-based definition–if the product conforms to design specifications, it has good
quality
C) user-based definition–if the customer is satisfied, the product has good quality
D) product-based definition–quality is something that is intuitively understood but nearly
impossible to communicate, such as beauty or love
E) transcendent definition–if the customer is satisfied, the product has good quality
Answer: B
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
7) Which of the following is not one of Garvin's eight quality dimensions?
A) reliability
B) performance
C) conformance
D) aesthetics
E) efficiency
Answer: E
Topic: What is Quality?
Learning Outcome: Discuss the total cost of quality and compare the common methods
of managing quality
8) ________ refers to the efficiency with which a product achieves its intended purpose.
A) Performance
B) Features
C) Reliability
D) Conformance
