Management Concepts Quiz Chapter 12 & 13.

• Question 1 3 out of 3 points The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____. Answer • Question 2 3 out of 3 points The term ____ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting. Answer • Question 3 3 out of 3 points When Suzanne Pogell wanted to learn to sail, she could not find anyone to teach her because men were the ones who sailed, and women were their crew. After mastering sailing, Suzanne started an all-woman sailing school called Womanship as a sole proprietorship. By creating her own business, Suzanne overcame problems associated with ____ while creating a different version of the same problem. Answer • Question 4 3 out of 3 points Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions? Answer • Question 5 3 out of 3 points With surface-level diversity, differences are immediately observable, easy to measure, and ____. Answer • Question 6 3 out of 3 points The two basic types of diversity training programs are ____. Answer • Question 7 3 out of 3 points The primary benefit of the ____ paradigm is that it generally brings about fairer treatment of employees and increases demographic diversity. Answer • Question 8 3 out of 3 points To make sure that people of all racial and ethnic backgrounds have the same opportunities, companies should ____. Answer • Question 9 3 out of 3 points When AT&T hired a female as its president, it was evidence that AT&T does not have a(n) ____ to prevent women from rising to leadership positions. Answer • Question 10 3 out of 3 points A(n) ____ is a formal assessment that measures employee and management attitudes, investigates the extent to which people are advantaged or disadvantaged with respect to hiring and promotions, and reviews companies' diversity-related policies and procedures. Answer • Question 11 3 out of 3 points Which of the following is a paradigm for managing diversity? Answer • Question 12 3 out of 3 points In a recent meeting, San Mateo County Supervisors voted unanimously to conduct a(n) ____, which would provide an accounting of how well the makeup of local boards and commissions reflects the racial, gender, cultural, geographic, and ethnic diversity of the county. Answer • Question 13 3 out of 3 points Which of the following is NOT one of the Big Five personality dimensions? Answer • Question 14 3 out of 3 points The fastest-growing population group in the United States is ____. Answer • Question 15 3 out of 3 points In order to ensure that women have the same opportunities for development and advancement as men, companies should ____. Answer • Question 16 3 out of 3 points According to Don Vlcek, a former Domino's Pizza vice president, "To achieve results, you've got to properly define the goal—and that's not always easy. Vague goals are worthless. But 'increase productivity by 12 percent within three weeks'—that is a clear, useful goal.” Vlcek is discussing ____. Answer • Question 17 3 out of 3 points In equity theory, ____ refers to the fairness of the process used to make reward allocation decisions. Answer • Question 18 3 out of 3 points Extrinsic rewards are ____. Answer Selected Answer: exemplified by bonuses, trophies, and plaques Correct Answer: exemplified by bonuses, trophies, and plaques • Question 19 3 out of 3 points The two parts of reinforcement are ____. Answer • Question 20 3 out of 3 points According to management expert Bill Roche, results from goal setting can virtually be guaranteed, but only if "you have first won the hearts and minds of your workers. When they are on board with the goal—they agree that it is important and can be done—you really will get dramatic improvement." Roche is describing ____. Answer • Question 21 3 out of 3 points Managers who use goal-setting theory to motivate employees should ____. Answer • Question 22 3 out of 3 points ____ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. Answer • Question 23 3 out of 3 points Which of the following is an example of an extrinsic reward? Answer • Question 24 3 out of 3 points Which of the following is an example of an intrinsic reward? Answer • Question 25 3 out of 3 points Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____. Answer • Question 26 3 out of 3 points According to some industrial psychologists, ____ is a function of motivation times ability times situational constraints. Answer • Question 27 3 out of 3 points ____ is the process of changing behavior by changing the consequences that follow behavior. Answer Reinforcement theory says behavior is a function of ____. Answer • Question 29 3 out of 3 points ____ is a reinforcement strategy which weakens a behavior over time because the behavior has no consequences, positive or negative. Answer • Question 30 3 out of 3 points ____ is the perceived degree to which outcomes and rewards are fairly distributed or allocated. Answer