TOM WORKBOOK
This is the mandatory document to be submitted on StPMoodle
ASSIGNMENT SUBMISSION FORM
This sheet must be submitted with your assignment. Failure to complete, sign and submit
this form along with your work will result in a delay in marking your work. Marking can
only be proceed provided the evidence of your declaration of originality of your work
attached to your coursework.
Title: Tour Operations Management
College: St. Patrick’s College
Qualification Title HND Hospitality Management
Unit Number & Unit T/601/1753 Tour Operations Management 40
Title
Submission Deadline
Date of Submission
‘Plagiarism’ is presenting somebody else’s work as your own. It includes
copying information directly from the Web or books without referencing the
material; submitting joint coursework as an individual effort; copying another
student’s coursework; stealing coursework from another student and submitting
it as your own work.
Learner Declaration
By submitting this form and signing below, I declare that:
I am the author of this assignment and that any assistance I received in its preparation is fully
St. Patrick’s College 1 Standard AB Template V1DNL2016
, disclosed and acknowledged in this assignment
I also certify that this assignment was prepared by me specifically for this course
I certify that I have taken all reasonable precautions to make sure that my work has not been
copied by other students
I confirm that I have understood the College’s regulations on plagiarism
I confirm that research resources are fully acknowledged
Signature:
To be completed by Student
Learning Outcomes Assessment Task No Evidence
TOM Criteria (Page
(please tick as Number)
appropriate)
LO1 – Understanding the tour 1.1 x p.3,4
operators’ industry within the 1
travel and tourism sector
LO2 – Understand the stages 2.1 x 1 p.5,6,7,8,9,10
involved in creating holidays ,11,12
2.2 x 2 31,32
2.3 x 1 p.12,13,14,15
,16,17,18,19,
20,21,22,23,2
4,25,26,27,28
,29,30
LO3 – Be able to review brochures 3.1 x 1 p.33,34,35
and methods of distribution used to
sell holidays x
3.2 2 p.31,32
3.3 x 2 p.31,32
LO4 – Understand strategic and 4.1 x 3 p.36,37,38,39
tactical decision-making for tour ,40,41,42,43
St. Patrick’s College 2 Standard AB Template V1DNL2016
,operators 4.2 x 3 43,44,45
ASSIGNMENT BRIEF: WORKBOOK
Scenario: You have been selected to take part in the recruitment process of a
large Tour Operator that is looking for Travel Organisers/Consultants who have
the potential to progress fast up the ladder in the company and fill up
managerial positions. To assess the calibre of each applicant in the last stage of
this process, the company requires the production of a short portfolio in the form
of a Workbook with 3 tasks to be completed.
Task 1
1. You are required to analyse the recent trends and developments on the Tour
Operators industry. Select one of them and answer the following: (1.1)
a) Briefly explain what your chosen trend is.
b) How does it affect the Tour Operator industry? You are to mention both
positive and negative points.
Expected word count: approx. 200-250 words
Examples of trends and development: changing trends in holidays, expansion of the cruise
market, environmental awareness of Tour operators, and role of trade bodies and
emergence of e commerce.
One of the new trends in the Tour Operation industry is Responsible Tourism.
Responsible tourism is a way to be aware of the environmental problems caused by
pollution. Many travellers opted on choosing to book a holiday which creates fewer carbon
emissions. For this kind of trend, the traveller is happy on doing volunteering jobs as it is
beneficial for developing countries and it helps the host community (www.sustaining
Tourism, 2014).
Responsible Tourism affects the Tour Operator industry by having the responsibility on
maximising economic benefit for the host country. One of the strategies is to invest in the
St. Patrick’s College 3 Standard AB Template V1DNL2016
, local community by helping on protection areas where customer visit. It is a significant
role for Tour Operator industry to training and employing local staff as it is contributed
economy for the host country. Another good action is to buy local supplies which will
reduce carbon emissions thus improve global warming. (www.responsible travel, n. d.).
Positive points:
- Responsible tourism destinations have little inflation as usually are developed
countries. For the tour operator is an advantage as it gains value money on the exchange
rate.
- Tour operator doesn’t need to build hotels as the traveller is happy to be host in local
families.
- The tour operator doesn’t need to export products and food which customers are
familiar to, as their happy on using destination products and eat destination food.
Negative points:
-To preserve the place the tour operator can send to the destination only a certain
number of tourists. Because the number of tourists cannot reach a big number and
frequencies of travelling has to be limited, the tour operator loses money. If lots of planes
go to that destination, the carbon emission will create pollution for that destination.
-The tour operator can’t build big infrastructure like hotels as it would change the
landscape of the place and can change the social status of the host population as the
inflation may rise. Therefore, this is a case of loss of profits.
-Another negative point is that if the tour operator needs to build some accommodations,
these accommodations have to be small as doesn’t have to damage the landscape of the
environment and it require to be made with ecosystem regulation ex: solar pane. This
climate regulation for the responsible travel make extra spending money for the tour
operator(www.sustaining tourism,2014)
2. Below are the different stages involved in creating holidays. Assess each
St. Patrick’s College 4 Standard AB Template V1DNL2016
This is the mandatory document to be submitted on StPMoodle
ASSIGNMENT SUBMISSION FORM
This sheet must be submitted with your assignment. Failure to complete, sign and submit
this form along with your work will result in a delay in marking your work. Marking can
only be proceed provided the evidence of your declaration of originality of your work
attached to your coursework.
Title: Tour Operations Management
College: St. Patrick’s College
Qualification Title HND Hospitality Management
Unit Number & Unit T/601/1753 Tour Operations Management 40
Title
Submission Deadline
Date of Submission
‘Plagiarism’ is presenting somebody else’s work as your own. It includes
copying information directly from the Web or books without referencing the
material; submitting joint coursework as an individual effort; copying another
student’s coursework; stealing coursework from another student and submitting
it as your own work.
Learner Declaration
By submitting this form and signing below, I declare that:
I am the author of this assignment and that any assistance I received in its preparation is fully
St. Patrick’s College 1 Standard AB Template V1DNL2016
, disclosed and acknowledged in this assignment
I also certify that this assignment was prepared by me specifically for this course
I certify that I have taken all reasonable precautions to make sure that my work has not been
copied by other students
I confirm that I have understood the College’s regulations on plagiarism
I confirm that research resources are fully acknowledged
Signature:
To be completed by Student
Learning Outcomes Assessment Task No Evidence
TOM Criteria (Page
(please tick as Number)
appropriate)
LO1 – Understanding the tour 1.1 x p.3,4
operators’ industry within the 1
travel and tourism sector
LO2 – Understand the stages 2.1 x 1 p.5,6,7,8,9,10
involved in creating holidays ,11,12
2.2 x 2 31,32
2.3 x 1 p.12,13,14,15
,16,17,18,19,
20,21,22,23,2
4,25,26,27,28
,29,30
LO3 – Be able to review brochures 3.1 x 1 p.33,34,35
and methods of distribution used to
sell holidays x
3.2 2 p.31,32
3.3 x 2 p.31,32
LO4 – Understand strategic and 4.1 x 3 p.36,37,38,39
tactical decision-making for tour ,40,41,42,43
St. Patrick’s College 2 Standard AB Template V1DNL2016
,operators 4.2 x 3 43,44,45
ASSIGNMENT BRIEF: WORKBOOK
Scenario: You have been selected to take part in the recruitment process of a
large Tour Operator that is looking for Travel Organisers/Consultants who have
the potential to progress fast up the ladder in the company and fill up
managerial positions. To assess the calibre of each applicant in the last stage of
this process, the company requires the production of a short portfolio in the form
of a Workbook with 3 tasks to be completed.
Task 1
1. You are required to analyse the recent trends and developments on the Tour
Operators industry. Select one of them and answer the following: (1.1)
a) Briefly explain what your chosen trend is.
b) How does it affect the Tour Operator industry? You are to mention both
positive and negative points.
Expected word count: approx. 200-250 words
Examples of trends and development: changing trends in holidays, expansion of the cruise
market, environmental awareness of Tour operators, and role of trade bodies and
emergence of e commerce.
One of the new trends in the Tour Operation industry is Responsible Tourism.
Responsible tourism is a way to be aware of the environmental problems caused by
pollution. Many travellers opted on choosing to book a holiday which creates fewer carbon
emissions. For this kind of trend, the traveller is happy on doing volunteering jobs as it is
beneficial for developing countries and it helps the host community (www.sustaining
Tourism, 2014).
Responsible Tourism affects the Tour Operator industry by having the responsibility on
maximising economic benefit for the host country. One of the strategies is to invest in the
St. Patrick’s College 3 Standard AB Template V1DNL2016
, local community by helping on protection areas where customer visit. It is a significant
role for Tour Operator industry to training and employing local staff as it is contributed
economy for the host country. Another good action is to buy local supplies which will
reduce carbon emissions thus improve global warming. (www.responsible travel, n. d.).
Positive points:
- Responsible tourism destinations have little inflation as usually are developed
countries. For the tour operator is an advantage as it gains value money on the exchange
rate.
- Tour operator doesn’t need to build hotels as the traveller is happy to be host in local
families.
- The tour operator doesn’t need to export products and food which customers are
familiar to, as their happy on using destination products and eat destination food.
Negative points:
-To preserve the place the tour operator can send to the destination only a certain
number of tourists. Because the number of tourists cannot reach a big number and
frequencies of travelling has to be limited, the tour operator loses money. If lots of planes
go to that destination, the carbon emission will create pollution for that destination.
-The tour operator can’t build big infrastructure like hotels as it would change the
landscape of the place and can change the social status of the host population as the
inflation may rise. Therefore, this is a case of loss of profits.
-Another negative point is that if the tour operator needs to build some accommodations,
these accommodations have to be small as doesn’t have to damage the landscape of the
environment and it require to be made with ecosystem regulation ex: solar pane. This
climate regulation for the responsible travel make extra spending money for the tour
operator(www.sustaining tourism,2014)
2. Below are the different stages involved in creating holidays. Assess each
St. Patrick’s College 4 Standard AB Template V1DNL2016
