BHA 4104
Organizational Communication Plan
Capella University
BHA-FPX4104
Melanie Jhingree
Communication Executive Summary
Analysis of the data:
I received data from multiple resources. For my analysis, data was collected from the Metropolitan Health. They were found from multiple resources. The resources were mainly from surveys of a patient satisfactory. These surveys were conducted while they were staying at
the hospital. Ultimately, this was the best form of data to collect for the analysis. This is the best
form because it provides an immediate feedback within the internal environment. For example, it provides data such as patient wait time. This data can be used to help fix any problem areas within the facility. It can also help Metropolitan Health be able to implement more policies when regarding back to any of the negative feedbacks. In addition, they can tweak some policies
that shown a bit of strength. A main concerning area that patient returned feedback on is being able to
ask a question to an employee and successfully receive a response back. Another concern was the respect factor shared lacked from the staff members to the patients and the level of difficulty to
be able to schedule an appointment. If these areas of concerns continue or continue to grow, it
can result in a negative impact for the health care facility. This means, less people would likely want to come back to the facility, or have a reputation that’s negative within the community.
Communication Best Practices
Communication is a process where information is exchanged. The information is normally exchanged between individuals through a common system. These consist of symbols, signs, or behavior. It is the imparting or exchanging of information or news (Tiwary et al., 2019). Communication is essential within healthcare. This is how one another can correlate when pertaining to the wellness of a patient and to be able to have a clear understanding. In addition, this is how healthcare providers exchange accurate information to one another. Again, one of the main concerns stressed from patients at Metropolitan Health is the lack of respect that is received from staff and the fact that it is difficult to be able to ask employees questions. It puts a distress and discomfort to patients. It resulted in a negative effect within the survey within a higher percent of patients not recommending Metropolitan Health to other individuals to go to. Before that continues, in order to improve the communication practices, the facility needs to first evaluate the communication system that is currently set in place. There are ways to recognize strengths and weaknesses within the communication system. The best system would be utilizing gap analysis. A gap analysis is known as a method of assessing the differences in performance between business’ information
systems or software applications to determine whether business requirements are being met (Golden et al., 2017). Next, the appropriate training should be implemented. This is so weakness areas can be modified for all employees to practice the same overall standards. Face-to-face communication is another well-known and best practice that can be utilized in a facility (Mirzaei & Kashian, 2020). There should a training done pertaining to empathy and compassion. This will help reflect for improvement on communication skills between members and employees.
Organizational Communication Plan
Capella University
BHA-FPX4104
Melanie Jhingree
Communication Executive Summary
Analysis of the data:
I received data from multiple resources. For my analysis, data was collected from the Metropolitan Health. They were found from multiple resources. The resources were mainly from surveys of a patient satisfactory. These surveys were conducted while they were staying at
the hospital. Ultimately, this was the best form of data to collect for the analysis. This is the best
form because it provides an immediate feedback within the internal environment. For example, it provides data such as patient wait time. This data can be used to help fix any problem areas within the facility. It can also help Metropolitan Health be able to implement more policies when regarding back to any of the negative feedbacks. In addition, they can tweak some policies
that shown a bit of strength. A main concerning area that patient returned feedback on is being able to
ask a question to an employee and successfully receive a response back. Another concern was the respect factor shared lacked from the staff members to the patients and the level of difficulty to
be able to schedule an appointment. If these areas of concerns continue or continue to grow, it
can result in a negative impact for the health care facility. This means, less people would likely want to come back to the facility, or have a reputation that’s negative within the community.
Communication Best Practices
Communication is a process where information is exchanged. The information is normally exchanged between individuals through a common system. These consist of symbols, signs, or behavior. It is the imparting or exchanging of information or news (Tiwary et al., 2019). Communication is essential within healthcare. This is how one another can correlate when pertaining to the wellness of a patient and to be able to have a clear understanding. In addition, this is how healthcare providers exchange accurate information to one another. Again, one of the main concerns stressed from patients at Metropolitan Health is the lack of respect that is received from staff and the fact that it is difficult to be able to ask employees questions. It puts a distress and discomfort to patients. It resulted in a negative effect within the survey within a higher percent of patients not recommending Metropolitan Health to other individuals to go to. Before that continues, in order to improve the communication practices, the facility needs to first evaluate the communication system that is currently set in place. There are ways to recognize strengths and weaknesses within the communication system. The best system would be utilizing gap analysis. A gap analysis is known as a method of assessing the differences in performance between business’ information
systems or software applications to determine whether business requirements are being met (Golden et al., 2017). Next, the appropriate training should be implemented. This is so weakness areas can be modified for all employees to practice the same overall standards. Face-to-face communication is another well-known and best practice that can be utilized in a facility (Mirzaei & Kashian, 2020). There should a training done pertaining to empathy and compassion. This will help reflect for improvement on communication skills between members and employees.
