Data Model - 25%
Question 1.
You would like to link individuals related to a specific Account in Salesforce. What object would support this? A) Lead B) Person C)
Contact
ANSWER
C) Contact
Question 2.
What type of split do you use to credit a supporting team member who wasn't directly responsible for the revenue on an opportunity?
A.None B.A revenue split C.A support split D.An overlay split
ANSWER
D
Question 3.
Which of the following can you expect from opportunity teams? A.They form long-term relationships with customers B.They share
information, tips, or contacts that help close a deal C.They split credit equally on every opportunity D.B and C
ANSWER
B
Question 4.
Which one of these actions isn't a valid way to update the status of a lead? A.Click "Mark Status as Complete" in Path. B.Click the
desired step on the Path, then click "Mark Current Status." C.View the lead record, click "Edit," and change the Status field.
D.Change the Kanban settings Group By to "status." Drag the record to a different column. E.In any list view, click "Shuffle" to change
up every record's status.
ANSWER
E
Question 5.
You have a dozen open opportunities from different companies, but when you check the Kanban view of your All Open Opportunities
list, you only see opportunities for one account. What should you do? A.Panic! B.Select a different list view, such as Recently Viewed.
C.Check the filter panel to see if records are being filtered out. D.Use the Search box to search for the opportunities that went
missing. E.Try to attract more opportunities by leaving a bowl of candy on your desk overnight.
ANSWER
C
Question 6.
While you're editing an opportunity, a colleague calls with some information that you need for an upcoming presentation to your
manager. What's the best way to create a note to save the details for later? A.Send a note to yourself in an email. B.Quickly save the
changes to your opportunity, then switch to the Notes home page. C.Continue editing the opportunity while you select New Note from
the Global Action menu. D.Save the changes to your opportunity then select New Note from the action menu on the record page.
ANSWER
B
1/5
, Question 7.
On the redesigned Lightning Experience Home page, what can you use the Assistant to do? A.Keep track of closed and likely to
close opportunities for the current quarter. B.See Opportunities with no activity in 30 days. C.Place an online order for more coffee
beans for the office kitchen. D.Schedule meetings with customers. E.A and C
ANSWER
B
Question 8.
What can you use keyboard shortcuts in Lightning Experience to do? A.Select an item from the navigation bar. B.Get help. C.Open
the App Launcher. D.Select a filter on Files home. E.Initiate a search.
ANSWER
E
Question 9.
Which of these can you do when editing an enhanced note in Lightning Experience? A.Apply bold and italic formatting to text. B.Add
images. C.Relate the note to multiple records. D.Add it to the Notes & Attachments related list. E.A, B, and C
ANSWER
E
Question 10.
How do you attach a file to a record in Lightning Experience? A.Drag the file from your computer to the Files related list card on the
record. B.Email the file to your admin so they can attach it to the record. C.Right-click the file then select to open the file with
Lightning Experience. D.On Files home, open the pulldown menu for the file, then select the Attach to Record option.
ANSWER
A
Question 11.
Which activities can you view in the activity timeline? A.Past activities B.Future activities C.Draft activities D.A and B E.A, B, and C
ANSWER
D
Question 12.
Which actions can you complete on the Tasks home page? A.Edit existing tasks B.Create new tasks C.Mark tasks as complete
D.Sort tasks by due date E.A, B, and C
ANSWER
E
Question 13.
As a standard, non-admin user, which other calendars can you see on your calendar? A.All calendars for users in your org B.Any
calendar that has been shared with you in your org C.Calendars for anyone below you in your management hierarchy D.Calendars
for all customer contacts in your org E.A and C
ANSWER
B
2/5
Question 1.
You would like to link individuals related to a specific Account in Salesforce. What object would support this? A) Lead B) Person C)
Contact
ANSWER
C) Contact
Question 2.
What type of split do you use to credit a supporting team member who wasn't directly responsible for the revenue on an opportunity?
A.None B.A revenue split C.A support split D.An overlay split
ANSWER
D
Question 3.
Which of the following can you expect from opportunity teams? A.They form long-term relationships with customers B.They share
information, tips, or contacts that help close a deal C.They split credit equally on every opportunity D.B and C
ANSWER
B
Question 4.
Which one of these actions isn't a valid way to update the status of a lead? A.Click "Mark Status as Complete" in Path. B.Click the
desired step on the Path, then click "Mark Current Status." C.View the lead record, click "Edit," and change the Status field.
D.Change the Kanban settings Group By to "status." Drag the record to a different column. E.In any list view, click "Shuffle" to change
up every record's status.
ANSWER
E
Question 5.
You have a dozen open opportunities from different companies, but when you check the Kanban view of your All Open Opportunities
list, you only see opportunities for one account. What should you do? A.Panic! B.Select a different list view, such as Recently Viewed.
C.Check the filter panel to see if records are being filtered out. D.Use the Search box to search for the opportunities that went
missing. E.Try to attract more opportunities by leaving a bowl of candy on your desk overnight.
ANSWER
C
Question 6.
While you're editing an opportunity, a colleague calls with some information that you need for an upcoming presentation to your
manager. What's the best way to create a note to save the details for later? A.Send a note to yourself in an email. B.Quickly save the
changes to your opportunity, then switch to the Notes home page. C.Continue editing the opportunity while you select New Note from
the Global Action menu. D.Save the changes to your opportunity then select New Note from the action menu on the record page.
ANSWER
B
1/5
, Question 7.
On the redesigned Lightning Experience Home page, what can you use the Assistant to do? A.Keep track of closed and likely to
close opportunities for the current quarter. B.See Opportunities with no activity in 30 days. C.Place an online order for more coffee
beans for the office kitchen. D.Schedule meetings with customers. E.A and C
ANSWER
B
Question 8.
What can you use keyboard shortcuts in Lightning Experience to do? A.Select an item from the navigation bar. B.Get help. C.Open
the App Launcher. D.Select a filter on Files home. E.Initiate a search.
ANSWER
E
Question 9.
Which of these can you do when editing an enhanced note in Lightning Experience? A.Apply bold and italic formatting to text. B.Add
images. C.Relate the note to multiple records. D.Add it to the Notes & Attachments related list. E.A, B, and C
ANSWER
E
Question 10.
How do you attach a file to a record in Lightning Experience? A.Drag the file from your computer to the Files related list card on the
record. B.Email the file to your admin so they can attach it to the record. C.Right-click the file then select to open the file with
Lightning Experience. D.On Files home, open the pulldown menu for the file, then select the Attach to Record option.
ANSWER
A
Question 11.
Which activities can you view in the activity timeline? A.Past activities B.Future activities C.Draft activities D.A and B E.A, B, and C
ANSWER
D
Question 12.
Which actions can you complete on the Tasks home page? A.Edit existing tasks B.Create new tasks C.Mark tasks as complete
D.Sort tasks by due date E.A, B, and C
ANSWER
E
Question 13.
As a standard, non-admin user, which other calendars can you see on your calendar? A.All calendars for users in your org B.Any
calendar that has been shared with you in your org C.Calendars for anyone below you in your management hierarchy D.Calendars
for all customer contacts in your org E.A and C
ANSWER
B
2/5
