ICDC 2015 Practice Test (Questions)
With Complete Answers
1. Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - ANSWER 1. C
Corporation. Stockholders in corporations have limited liability; that is, their
losses are limited to the
amount of money that they have invested in the business. Partnerships and
sole proprietorships have
unlimited liability, meaning that the business owners are personally liable
for debts incurred by the
business. Joint proprietorship is not a form of business ownership.
2. Where are you most likely to read relevant, valid information about
federal legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - ANSWER 2. B
Government publications. Regardless of whether you are writing a report,
preparing for a debate, or
,simply learning something new for the fun of it, identifying and reading
sources that provide relevant,
valid information about the subject at hand is very important. If you don't
use relevant, valid information,
you may write, say, or learn something that is misleading or untrue. A
number of criteria are commonly
used to determine if certain written materials are relevant and valid. These
criteria include the author's
credibility, the date of publication, the publisher, etc. For instance, if you are
researching federal
legislation such as copyright law, you are most likely to read relevant, valid
information in government
publications. The government writes and enforces copyright law and other
federal legislation, so
government publications about these laws are most likely to be timely,
accurate, complete, and on topic.
People commonly express their opinions, not facts, in online discussion
forums. Search engines are
software programs that automatically crawl the Web looking for information
pertaining to specified search
terms and display a list of results. The search engines themselves do not
contain information about
federal legislation; they direct you to other websites—some good and some
not so good—about federal
legislation such as copyright law. Political blogs typically reflect the
opinions of their writers, so their
information may or may not be relevant or valid.
3. What type of information should employees be able to locate in their
company's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - ANSWER 3.
B
The use of company property. Businesses often develop employee
handbooks, which provide
information about their general policies and procedures. Employee
handbooks are usually given to new
,employees when they are hired. Employee handbooks usually provide
information about overtime and
vacation policies, disciplinary and grievance procedures, pay schedules,
dress codes, and behavioral
expectations in its employee handbook. Many employee handbooks
include information about employees
and their personal use of company property. Company-property issues that
the handbook might address
include making personal long-distance phone calls on the company phone
and using the office copy
machine or laser printer for non-business purposes. Lists of the company's
current job openings and
personal information about vacation days are usually available through the
human-resources department,
and are not included in the employee handbook. Additionally, the
company's annual report is not usually
included in the employee handbook. Often, corporations post their annual
reports on the company's
website.
4. The employee didn't listen to the manager's explanation about how to
perform a certain task because
s/he had done a similar job before. Which of the following factors caused
the employee not to listen
effectively:
A. Past experiences
B. Attention span
C. Age differences
D. Language skills - ANSWER 4. A
Past experiences. People often think they know what someone is going to
say before s/he says it and as
a result do not listen well. People's past experiences may influence how
well they listen because they
think they already know the answer or understand the explanation.
Effective listeners try to block out past
experiences and focus on what the speaker is saying. Age differences,
attention span, and language
skills are other factors that may affect how well people listen.
5. Which of the following adds meaning to the words a speaker uses:
, A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - ANSWER 5. A
Tone of voice. People can change the meaning of their words by changing
their tone of voice. For
example, the same words can be a request or a command depending upon
the tone used to deliver
them. Tempo is the rate of speed or rhythm the speaker uses. Economy of
speech is using as few words
as possible to express an idea. Accuracy refers to the correctness of the
message.
6. Shawn is preparing for an interview with a local company. He knows that
he should ask relevant
questions about the job at the end of the interview. Which of the following
will help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and
asking him/her about
that to form a personal relationship - ANSWER 6. C
Conducting research about the company prior to the interview. From the
research, Shawn can write a few
questions that directly relate to the company or its industry. Even though
additional questions may come
up during the interview, it is always best to be prepared with relevant
questions based on research. It is
important that Shawn confirms that the questions are relevant by
researching them himself instead of
taking his friends' (or anyone else's) advice. Questions about the
interviewer's personal life are not
relevant to the job interview.
7. If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for
the employee to take is to obtain the customer's telephone number and
then
With Complete Answers
1. Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - ANSWER 1. C
Corporation. Stockholders in corporations have limited liability; that is, their
losses are limited to the
amount of money that they have invested in the business. Partnerships and
sole proprietorships have
unlimited liability, meaning that the business owners are personally liable
for debts incurred by the
business. Joint proprietorship is not a form of business ownership.
2. Where are you most likely to read relevant, valid information about
federal legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - ANSWER 2. B
Government publications. Regardless of whether you are writing a report,
preparing for a debate, or
,simply learning something new for the fun of it, identifying and reading
sources that provide relevant,
valid information about the subject at hand is very important. If you don't
use relevant, valid information,
you may write, say, or learn something that is misleading or untrue. A
number of criteria are commonly
used to determine if certain written materials are relevant and valid. These
criteria include the author's
credibility, the date of publication, the publisher, etc. For instance, if you are
researching federal
legislation such as copyright law, you are most likely to read relevant, valid
information in government
publications. The government writes and enforces copyright law and other
federal legislation, so
government publications about these laws are most likely to be timely,
accurate, complete, and on topic.
People commonly express their opinions, not facts, in online discussion
forums. Search engines are
software programs that automatically crawl the Web looking for information
pertaining to specified search
terms and display a list of results. The search engines themselves do not
contain information about
federal legislation; they direct you to other websites—some good and some
not so good—about federal
legislation such as copyright law. Political blogs typically reflect the
opinions of their writers, so their
information may or may not be relevant or valid.
3. What type of information should employees be able to locate in their
company's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - ANSWER 3.
B
The use of company property. Businesses often develop employee
handbooks, which provide
information about their general policies and procedures. Employee
handbooks are usually given to new
,employees when they are hired. Employee handbooks usually provide
information about overtime and
vacation policies, disciplinary and grievance procedures, pay schedules,
dress codes, and behavioral
expectations in its employee handbook. Many employee handbooks
include information about employees
and their personal use of company property. Company-property issues that
the handbook might address
include making personal long-distance phone calls on the company phone
and using the office copy
machine or laser printer for non-business purposes. Lists of the company's
current job openings and
personal information about vacation days are usually available through the
human-resources department,
and are not included in the employee handbook. Additionally, the
company's annual report is not usually
included in the employee handbook. Often, corporations post their annual
reports on the company's
website.
4. The employee didn't listen to the manager's explanation about how to
perform a certain task because
s/he had done a similar job before. Which of the following factors caused
the employee not to listen
effectively:
A. Past experiences
B. Attention span
C. Age differences
D. Language skills - ANSWER 4. A
Past experiences. People often think they know what someone is going to
say before s/he says it and as
a result do not listen well. People's past experiences may influence how
well they listen because they
think they already know the answer or understand the explanation.
Effective listeners try to block out past
experiences and focus on what the speaker is saying. Age differences,
attention span, and language
skills are other factors that may affect how well people listen.
5. Which of the following adds meaning to the words a speaker uses:
, A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - ANSWER 5. A
Tone of voice. People can change the meaning of their words by changing
their tone of voice. For
example, the same words can be a request or a command depending upon
the tone used to deliver
them. Tempo is the rate of speed or rhythm the speaker uses. Economy of
speech is using as few words
as possible to express an idea. Accuracy refers to the correctness of the
message.
6. Shawn is preparing for an interview with a local company. He knows that
he should ask relevant
questions about the job at the end of the interview. Which of the following
will help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and
asking him/her about
that to form a personal relationship - ANSWER 6. C
Conducting research about the company prior to the interview. From the
research, Shawn can write a few
questions that directly relate to the company or its industry. Even though
additional questions may come
up during the interview, it is always best to be prepared with relevant
questions based on research. It is
important that Shawn confirms that the questions are relevant by
researching them himself instead of
taking his friends' (or anyone else's) advice. Questions about the
interviewer's personal life are not
relevant to the job interview.
7. If an employee needs to do some research to answer a customer's
telephone inquiry, the best action for
the employee to take is to obtain the customer's telephone number and
then
