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, Balanced Scorecard An approach using multiple measures to evaluate performance, including financial
measures, and the non-financial measures of customers, internal business processes, and
learning and growth.
Bar chart A graph that measures the distribution of data over discrete groups or categories.
Benchmarks Standards or points of reference for an industry or sector that can be used for
comparison and evaluation.
Big Data very large amounts of data; an all-encompassing term for any collection of data sets so
large and complex that it becomes difficult to process them using traditional data
processing applications
Blind Study A study performed where the participants are not told if they are in the treatment group
or control group
body mass index (BMI) A measure, based on a person's weight and height, that is used to classify people as
underweight or overweight.
Business process A sequence of logically related and time based work activities to provide a specific
output for a customer.
Central Limit Theorem A theorem that states that, the greater the sample, the closer the mean of the sample is to
the entire population and the more the results will look like a normal distribution
Cluster Analysis The process of arranging terms or values based on different variables into "natural"
groups
Cointegration Occurs when two time series are moving with a common pattern due to a connection
between the two time series
Combination The number of different unordered possibilities for a certain situation.
Complement The occurrence of an event not happening, the opposite
Confidence interval An interval estimate used to indicate reliability