APCO PUBLIC SAFETY TELECOMMUNICATOR 1
EXPECTED QUESTIONS WITH VERIFIED
ANSWERS
Question 1.
If a Telecommunicator can only get one piece of information from a caller, it should be:
ANSWER
Where
Question 2.
True/False:
The Incident Command System (ICS) is an integral part of NIMS.
ANSWER
True
Question 3.
Persistently asking for the same information without changing the words spoken is:
ANSWER
A technique used with hysterical callers
Question 4.
True/False:
The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts.
ANSWER
True
,Question 5.
The term "MSAG" stands for:
ANSWER
Master Street Address Guide
Question 6.
True/False:
As part of customer service, callers expect to talk to a professional, be treated with courtesy, and
speak to a person who can solve their problem.
ANSWER
True
Question 7.
Little prioritization is necessary for fire service calls because they are generally:
ANSWER
Escalating emergencies
Question 8.
True/False:
Family disturbance calls present a high potential for assault against response units.
ANSWER
True
Question 9.
Demonstrating an interest and understanding in what is being said by staying focused, asking
questions, listening for the main point, and listening for the rationale behind what is being said is the
definition of:
ANSWER
Active Listening
, Question 10.
True/False:
After completing initial training, there is no need for telecommunicators to be responsible for
continuing education.
ANSWER
False
Question 11.
NIMS is the abbreviation for:
ANSWER
National Incident Management System
Question 12.
Performing regular radio status checks on response units can enhance:
ANSWER
Response unit safety
Question 13.
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing.
ANSWER
False
Question 14.
The fire service term for anything in close proximity to a fire that could become involved is:
ANSWER
Exposure
EXPECTED QUESTIONS WITH VERIFIED
ANSWERS
Question 1.
If a Telecommunicator can only get one piece of information from a caller, it should be:
ANSWER
Where
Question 2.
True/False:
The Incident Command System (ICS) is an integral part of NIMS.
ANSWER
True
Question 3.
Persistently asking for the same information without changing the words spoken is:
ANSWER
A technique used with hysterical callers
Question 4.
True/False:
The abbreviations "BOLO" and "ATL" refer to the same type of radio broadcasts.
ANSWER
True
,Question 5.
The term "MSAG" stands for:
ANSWER
Master Street Address Guide
Question 6.
True/False:
As part of customer service, callers expect to talk to a professional, be treated with courtesy, and
speak to a person who can solve their problem.
ANSWER
True
Question 7.
Little prioritization is necessary for fire service calls because they are generally:
ANSWER
Escalating emergencies
Question 8.
True/False:
Family disturbance calls present a high potential for assault against response units.
ANSWER
True
Question 9.
Demonstrating an interest and understanding in what is being said by staying focused, asking
questions, listening for the main point, and listening for the rationale behind what is being said is the
definition of:
ANSWER
Active Listening
, Question 10.
True/False:
After completing initial training, there is no need for telecommunicators to be responsible for
continuing education.
ANSWER
False
Question 11.
NIMS is the abbreviation for:
ANSWER
National Incident Management System
Question 12.
Performing regular radio status checks on response units can enhance:
ANSWER
Response unit safety
Question 13.
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is communicating is
applying the active listening technique of paraphrasing.
ANSWER
False
Question 14.
The fire service term for anything in close proximity to a fire that could become involved is:
ANSWER
Exposure
