NR 302 Exam 1 Preparation
The Nurse is interviewing their patient. The nurse states "Can you tell me exactly what you feel when
you are having difficulty catching your breath?" Which of the following communication techniques is the
nurse utilizing?
A) Attending to cues
B) Paraphrasing
C) Focusing
D) Summarazing - correct answersC) Focusing
The nurse is obtaining a family health history when the client reports that a grandparent has type 1
diabetes. Where can the nurse document this information?
A) Present health/ illness
B) Family Genogram
C) Past Medical History
D) Health Belief Model - correct answersB) Family Genogram
The Nurse is interviewing a patient with acute pain. Which of the following actions by the nurse should
be preformed first?
A) Attempt to reduce the pain and complete the interview later
B) Interview the family to get the information needed
C) Document why the interview could not be completed at this time
D) Proceed very quickly with the interview - correct answersA) Attempt to reduce the pain and complete
the interview later
The nurse is interviewing her patient. The nurse says to the client "It sounds like you do not like your
new job because it is more stressful than you anticipated." Which of the following types of
communication is the nurse utilizing?
A) Questioning
B) Paraphrasing
C) Attending
D) Listening - correct answersB) Paraphrasing
In an interview, the nurse may find it necessary to take notes to aid his or her memory later. Which
statement is true regarding note-taking?
A) Note-taking may impede the nurse's observation of the patient's nonverbal behaviors.
B) Note-taking allows the patient to continue at his or her own pace as the nurse records what is said.
C) Note-taking allows the nurse to shift attention away from the patient, resulting in an increased
comfort level.
D) Note-taking allows the nurse to break eye contact with the patient, which may increase his or her
level of comfort. - correct answersA) Note-taking may impede the nurse's observation of the patient's
nonverbal behaviors.
Page: 31 Some use of history forms and note-taking may be unavoidable. But be aware that note-taking
during the interview has disadvantages. It breaks eye contact too often, and it shifts attention away
,from the patient, which diminishes his or her sense of importance. It also may interrupt the patient's
narrative flow, and it impedes the observation of the patient's nonverbal behavior.
During an interview, the nurse states, "You mentioned shortness of breath. Tell me more about that."
Which verbal skill is used with this statement?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question - correct answersD) Open-ended question
Page: 32 The open-ended question asks for narrative information. It states the topic to be discussed but
only in general terms. The nurse should use it to begin the interview, to introduce a new section of
questions, and whenever the person introduces a new topic.
A nurse is taking complete health histories on all of the patients attending a wellness workshop. On the
history form, one of the written questions asks, "You don't smoke, drink, or take drugs, do you?" This
question is an example of:
A) talking too much.
B) using confrontation.
C) using biased or leading questions.
D) using blunt language to deal with distasteful topics. - correct answersC) using biased or leading
questions.
Page: 36 This is an example of using leading or biased questions. Asking, "You don't smoke, do you?"
implies that one answer is "better" than another. If the person wants to please someone, he or she is
either forced to answer in a way corresponding to their implied values or is made to feel guilty when
admitting the other answer.
During an interview, a parent of a hospitalized child is sitting in an open position. As the interviewer
begins to discuss his son's treatment, however, he suddenly crosses his arms against his chest and
crosses his legs. This would suggest that the parent is:
A) just changing positions.
B) more comfortable in this position.
C) tired and needs a break from the interview.
D) uncomfortable talking about his son's treatment. - correct answersD) uncomfortable talking about his
son's treatment.
Page: 37 Note the person's position. An open position with the extension of large muscle groups shows
relaxation, physical comfort, and a willingness to share information. A closed position with the arms and
legs crossed tends to look defensive and anxious. Note any change in posture. If a person in a relaxed
position suddenly tenses, it suggests possible discomfort with the new topic.
The nurse is interviewing a patient who has a hearing impairment. What techniques would be most
beneficial in communicating with this patient?
, A) Determine the communication method he prefers.
B) Avoid using facial and hand gestures because most hearing-impaired people find this degrading.
C) Request a sign language interpreter before meeting with him to help facilitate the communication.
D) Speak loudly and with exaggerated facial movement when talking with him because this helps with lip
reading. - correct answersA) Determine the communication method he prefers.
Pages: 40-41 The nurse should ask the deaf person the preferred way to communicate—by signing, lip
reading, or writing. If the person prefers lip reading, then the nurse should be sure to face him or her
squarely and have good lighting on the nurse's face. The nurse should not exaggerate lip movements
because this distorts words. Similarly, shouting distorts the reception of a hearing aid the person may
wear. The nurse should speak slowly and should supplement his or her voice with appropriate hand
gestures or pantomime.
The nurse is performing a health interview on a patient who has a language barrier, and no interpreter is
available. Which is the best example of an appropriate question for the nurse to ask in this situation?
A) "Do you take medicine?"
B) "Do you sterilize the bottles?"
C) "Do you have nausea and vomiting?"
D) "You have been taking your medicine, haven't you?" - correct answersA) "Do you take medicine?"
Page: 46 In a situation where there is a language barrier and no interpreter available, use simple words
avoiding medical jargon. Avoid using contractions and pronouns. Use nouns repeatedly and discuss one
topic at a time.
A female patient does not speak English well, and the nurse needs to choose an interpreter. Which of
the following would be the most appropriate choice?
A) A trained interpreter
B) A male family member
C) A female family member
D) A volunteer college student from the foreign language studies department - correct answersA) A
trained interpreter
Page: 46 whenever possible, the nurse should use a trained interpreter, preferably one who knows
medical terminology. In general, an older, more mature interpreter is preferred to a younger, less
experienced one, and the same gender is preferred when possible.
The nurse is conducting an interview. Which of these statements is true regarding open-ended
questions? Select all that apply.
A) They elicit cold facts.
B) They allow for self-expression.
C) They build and enhance rapport.
D) They leave interactions neutral.
E) They call for short one- to two-word answers.
F) They are used when narrative information is needed. - correct answersB) They allow for self-
expression.
The Nurse is interviewing their patient. The nurse states "Can you tell me exactly what you feel when
you are having difficulty catching your breath?" Which of the following communication techniques is the
nurse utilizing?
A) Attending to cues
B) Paraphrasing
C) Focusing
D) Summarazing - correct answersC) Focusing
The nurse is obtaining a family health history when the client reports that a grandparent has type 1
diabetes. Where can the nurse document this information?
A) Present health/ illness
B) Family Genogram
C) Past Medical History
D) Health Belief Model - correct answersB) Family Genogram
The Nurse is interviewing a patient with acute pain. Which of the following actions by the nurse should
be preformed first?
A) Attempt to reduce the pain and complete the interview later
B) Interview the family to get the information needed
C) Document why the interview could not be completed at this time
D) Proceed very quickly with the interview - correct answersA) Attempt to reduce the pain and complete
the interview later
The nurse is interviewing her patient. The nurse says to the client "It sounds like you do not like your
new job because it is more stressful than you anticipated." Which of the following types of
communication is the nurse utilizing?
A) Questioning
B) Paraphrasing
C) Attending
D) Listening - correct answersB) Paraphrasing
In an interview, the nurse may find it necessary to take notes to aid his or her memory later. Which
statement is true regarding note-taking?
A) Note-taking may impede the nurse's observation of the patient's nonverbal behaviors.
B) Note-taking allows the patient to continue at his or her own pace as the nurse records what is said.
C) Note-taking allows the nurse to shift attention away from the patient, resulting in an increased
comfort level.
D) Note-taking allows the nurse to break eye contact with the patient, which may increase his or her
level of comfort. - correct answersA) Note-taking may impede the nurse's observation of the patient's
nonverbal behaviors.
Page: 31 Some use of history forms and note-taking may be unavoidable. But be aware that note-taking
during the interview has disadvantages. It breaks eye contact too often, and it shifts attention away
,from the patient, which diminishes his or her sense of importance. It also may interrupt the patient's
narrative flow, and it impedes the observation of the patient's nonverbal behavior.
During an interview, the nurse states, "You mentioned shortness of breath. Tell me more about that."
Which verbal skill is used with this statement?
A) Reflection
B) Facilitation
C) Direct question
D) Open-ended question - correct answersD) Open-ended question
Page: 32 The open-ended question asks for narrative information. It states the topic to be discussed but
only in general terms. The nurse should use it to begin the interview, to introduce a new section of
questions, and whenever the person introduces a new topic.
A nurse is taking complete health histories on all of the patients attending a wellness workshop. On the
history form, one of the written questions asks, "You don't smoke, drink, or take drugs, do you?" This
question is an example of:
A) talking too much.
B) using confrontation.
C) using biased or leading questions.
D) using blunt language to deal with distasteful topics. - correct answersC) using biased or leading
questions.
Page: 36 This is an example of using leading or biased questions. Asking, "You don't smoke, do you?"
implies that one answer is "better" than another. If the person wants to please someone, he or she is
either forced to answer in a way corresponding to their implied values or is made to feel guilty when
admitting the other answer.
During an interview, a parent of a hospitalized child is sitting in an open position. As the interviewer
begins to discuss his son's treatment, however, he suddenly crosses his arms against his chest and
crosses his legs. This would suggest that the parent is:
A) just changing positions.
B) more comfortable in this position.
C) tired and needs a break from the interview.
D) uncomfortable talking about his son's treatment. - correct answersD) uncomfortable talking about his
son's treatment.
Page: 37 Note the person's position. An open position with the extension of large muscle groups shows
relaxation, physical comfort, and a willingness to share information. A closed position with the arms and
legs crossed tends to look defensive and anxious. Note any change in posture. If a person in a relaxed
position suddenly tenses, it suggests possible discomfort with the new topic.
The nurse is interviewing a patient who has a hearing impairment. What techniques would be most
beneficial in communicating with this patient?
, A) Determine the communication method he prefers.
B) Avoid using facial and hand gestures because most hearing-impaired people find this degrading.
C) Request a sign language interpreter before meeting with him to help facilitate the communication.
D) Speak loudly and with exaggerated facial movement when talking with him because this helps with lip
reading. - correct answersA) Determine the communication method he prefers.
Pages: 40-41 The nurse should ask the deaf person the preferred way to communicate—by signing, lip
reading, or writing. If the person prefers lip reading, then the nurse should be sure to face him or her
squarely and have good lighting on the nurse's face. The nurse should not exaggerate lip movements
because this distorts words. Similarly, shouting distorts the reception of a hearing aid the person may
wear. The nurse should speak slowly and should supplement his or her voice with appropriate hand
gestures or pantomime.
The nurse is performing a health interview on a patient who has a language barrier, and no interpreter is
available. Which is the best example of an appropriate question for the nurse to ask in this situation?
A) "Do you take medicine?"
B) "Do you sterilize the bottles?"
C) "Do you have nausea and vomiting?"
D) "You have been taking your medicine, haven't you?" - correct answersA) "Do you take medicine?"
Page: 46 In a situation where there is a language barrier and no interpreter available, use simple words
avoiding medical jargon. Avoid using contractions and pronouns. Use nouns repeatedly and discuss one
topic at a time.
A female patient does not speak English well, and the nurse needs to choose an interpreter. Which of
the following would be the most appropriate choice?
A) A trained interpreter
B) A male family member
C) A female family member
D) A volunteer college student from the foreign language studies department - correct answersA) A
trained interpreter
Page: 46 whenever possible, the nurse should use a trained interpreter, preferably one who knows
medical terminology. In general, an older, more mature interpreter is preferred to a younger, less
experienced one, and the same gender is preferred when possible.
The nurse is conducting an interview. Which of these statements is true regarding open-ended
questions? Select all that apply.
A) They elicit cold facts.
B) They allow for self-expression.
C) They build and enhance rapport.
D) They leave interactions neutral.
E) They call for short one- to two-word answers.
F) They are used when narrative information is needed. - correct answersB) They allow for self-
expression.
