Otp 2 Certification Exam Questions With Verified Solutions And Rationales 2026/2027

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OTP 2 CERTIFICATION EXAM QUESTIONS
WITH VERIFIED SOLUTIONS AND
RATIONALES 2026/2027


1. Which component would have to be replaced by an OTP Pro or Break/Fix

Provider?

A. Register

B. Kiosk Controller

C. Biscuit Box

D. PED

Correct Answer: B

Rationale: The Kiosk Controller is a component that requires replacement by an

OTP Pro or Break/Fix Provider, as it is not a field-serviceable part by restaurant

staff .



2. What is the name of the box under the Front Counter where the patch cable

connects?

A. Switch Box

B. Biscuit Box

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C. Patch Panel

D. Hub Box

Correct Answer: B

Rationale: The "Biscuit Box" is the box located under the Front Counter where the

network patch cable connects .



3. With Windows Server 2012, what port does the patch panel cable connect to

on the BOS?

A. Bottom Network port

B. Top Network port

C. Middle Network port

D. Any available port

Correct Answer: B

Rationale: The patch panel cable connects to the Top Network port on the BOS

when using Windows Server 2012 .



4. How many basic troubleshooting steps are there?

A. 3

B. 5

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C. 7

D. 10

Correct Answer: C

Rationale: There are 7 basic troubleshooting steps that should be followed when

diagnosing issues .



5. What does MID stand for?

A. Mobile Identification

B. Merchant Identification

C. Machine Interface Device

D. Master Internet Domain

Correct Answer: B

Rationale: MID stands for Merchant Identification .



6. Once a replacement register is connected to the POS Network, what will it boot

up to?

A. The main menu

B. The localization screen