Docent: R. Molenaar & C. Oosterbaan
Toetscode: 1417SD332A
Aantal woorden: 4240
KLACHTAFHANDELING IN DE
ZORG
Pekince, Kusay
STUDENTNUMMER: 551127 KLAS: ROSJDVT4A
, Inhoudsopgave
1 Inleiding...................................................................................................................................................... 2
1.1 Aanleiding.......................................................................................................................................................2
1.2 Klacht..............................................................................................................................................................2
1.3 Centrale vraag................................................................................................................................................2
1.4 Doel.................................................................................................................................................................3
1.5 Leeswijzer........................................................................................................................................................3
2 Juridisch analyse......................................................................................................................................... 4
2.1 Zorg.................................................................................................................................................................4
2.2 Informed consent en wils(on)bekwaamheid..................................................................................................4
2.3 Informatieplicht..............................................................................................................................................5
2.4 Klachtenregeling.............................................................................................................................................5
2.5 Zorgplicht........................................................................................................................................................5
2.6 Specialist ouderengeneeskunde (SOG)...........................................................................................................6
3 Ethische aspecten....................................................................................................................................... 7
3.1 Inleiding..........................................................................................................................................................7
3.2 Arts-patiënt relatie.........................................................................................................................................7
3.3 Goede zorg......................................................................................................................................................8
3.4 Klachten..........................................................................................................................................................8
4 Mogelijke oplossingen................................................................................................................................ 9
4.1 Interne klachtenregeling.................................................................................................................................9
4.2 Openheid van zaken en cliëntenraad.............................................................................................................9
4.3 Ethiekexpert of ethische commissie..............................................................................................................10
5 Aanbevelingen en advies........................................................................................................................... 11
Bronnenlijst................................................................................................................................................. 12
1
Toetscode: 1417SD332A
Aantal woorden: 4240
KLACHTAFHANDELING IN DE
ZORG
Pekince, Kusay
STUDENTNUMMER: 551127 KLAS: ROSJDVT4A
, Inhoudsopgave
1 Inleiding...................................................................................................................................................... 2
1.1 Aanleiding.......................................................................................................................................................2
1.2 Klacht..............................................................................................................................................................2
1.3 Centrale vraag................................................................................................................................................2
1.4 Doel.................................................................................................................................................................3
1.5 Leeswijzer........................................................................................................................................................3
2 Juridisch analyse......................................................................................................................................... 4
2.1 Zorg.................................................................................................................................................................4
2.2 Informed consent en wils(on)bekwaamheid..................................................................................................4
2.3 Informatieplicht..............................................................................................................................................5
2.4 Klachtenregeling.............................................................................................................................................5
2.5 Zorgplicht........................................................................................................................................................5
2.6 Specialist ouderengeneeskunde (SOG)...........................................................................................................6
3 Ethische aspecten....................................................................................................................................... 7
3.1 Inleiding..........................................................................................................................................................7
3.2 Arts-patiënt relatie.........................................................................................................................................7
3.3 Goede zorg......................................................................................................................................................8
3.4 Klachten..........................................................................................................................................................8
4 Mogelijke oplossingen................................................................................................................................ 9
4.1 Interne klachtenregeling.................................................................................................................................9
4.2 Openheid van zaken en cliëntenraad.............................................................................................................9
4.3 Ethiekexpert of ethische commissie..............................................................................................................10
5 Aanbevelingen en advies........................................................................................................................... 11
Bronnenlijst................................................................................................................................................. 12
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