ServiceNow CSA Exam Prep - Module 1: User Interface & Navigation Questions And Answers Pass Guaranteed Pass

aPaaS - correct answers application Platform-as-a-Service ESM - correct answers SNow is a leader in Enterprise Service Management Instance - correct answers single implementation of the SNow platform: - Independent, changeable, and highly configurable - Not shared with other SNow customers (single-tenant) - Each instance has applications Each instance has customer data that can be exchanged between instances - upgrades are made on individual instances Users - correct answers User [sys_user] update records, import data, request items, implement workflows, approve knowledge content, run reports, develop applications Groups - correct answers Group [sys_user_group] - a collection of users Share a common purpose such users approving change requests or users receiving email notifications User Authentication Methods - correct answers 1. Local Database 2. Multi-factor 3. LDAP 4. External SSO *** NOTE: NOT SAML 2.0 5. OAth 2.0 6. Digest Token Key Platform UI Components - correct answers 1. Banner Frame 2. All Menus (All, Favorites, History) and Filter Navigator 3. Content Frame The User Interface (UI) - correct answers Main way for users to interact with the applications and information in a ServiceNow Instance Banner Frame - correct answers Highlights important tools and settings that apply to your instance. Application/Filter Navigator - correct answers Provides links to all application menus and modules, based on your permissions Content Frame - correct answers Displays information, such as lists, forms, dashboards, knowledge bases, and service catalogs depending on where you navigate within the platform. Applications - correct answers collection of modules; files and data that deliver a service and manage business processes (also known as application menus) Module - correct answers enable navigation to different areas of the platform and are within applications Filter Navigator - correct answers Top of the Application Navigator: Quickly navigate to applications or modules by typing all or part of the application or module name Application Navigator: Favorites Tab - correct answers represented by the star icon, includes items frequently accesses Application Navigator: History Tab - correct answers represented by the clock icon, is a scrolling view of recent activities including forms and lists access and homepages visited Content Frame - Common Types of Interfaces - correct answers Homepage List Form Dashboard Knowledge Base Service Catalog Map? Timeline? Add Content Link - correct answers All user with a role can use the Add content link on the homepage to customize the homepage and display important changes and emergency information to other users Banner Frame (and 6 components) - correct answers Runs across the top of every page and contains: 1. Logo to return to homepage 2. User menu (name) to access profile info and other options 3. Global search/contextual app pill (magnifying glass icon) 4. Connect Chat (chatbox) to communicate with other user 5. Get help (? icon), including product docs and new features 6. Gear Icon to personalize your instance ServiceNow can be accessed through the following technologies - correct answers Desktop, laptop, smartphone, tablet, apple watch (?) - correct answers Official documentation resource for ServiceNow - correct answers similar to the docs website, but intended to bring together SNow users to collaborate Role - correct answers Role [sys_user_role] Table Collection of permissions, allowing u