CSA Exam Practice Questions With Defined Answers Graded A+.

Which section of the ServiceNow UI allows you to perform a global search ? A. Application Navigator B. Banner frame C. List pane D. Content frame - correct answers Correct answer ( B) How do you make a list filter available to everyone? A. Make active, assign a name, and save B. Assign a group, set visibility, and save C. Assign a name, set visibility, and save D. Make active, set visibility, and save - correct answers (C) Assign a name, set visibility& save What would NOT appear in the Application Navigator if ג€serviceג€ is typed into the filter field? A. Configuration Business Services B. Self-Service Knowledge C. Service Portal Widgets D. Incident Assigned to me - correct answers (D) incident Assigned to me Which of the following is used to categorize, flag, and locate records? A. Search B. Favorites C. Tags D. Bookmarks - correct answers (C) Tags Which tool should be used to populate commonly used fields in a form? A. Template B. Reference Qualifier C. Formatter D. Assignment Rule - correct answers (A) Template How is a group defined in ServiceNow? A. A group is one record stored in the Group Type [sys_user_group_type] table B. A group is one record stored in the Group [sys_user_group] table C. A group defines a set of users that share the same location D. A group defines a set of users that share the same job title - correct answers (B) A group is one record stored in the group [sys_user_group] table What is a role in ServiceNow? A. A role is one record in the Role [user_sys_role] table B. A role is a set of modules for a particular application C. A role is one record in the Role [sys_user_role] table D. A role is a persona used in Live Feed Chat - correct answers (C) A role is one record in the role [sys_user_role] table What is a Notification? A. A new Knowledge article created by a Business Rule B. A tool for alerting users that events that concern them have occurred C. A message through Connect related to a Change Request D. An email file attachment - correct answers (B) A tool for alerting users that events that concern them have occurred Which one of the following is NOT a type of Visual Task Board? A. Flexible B. Freeform C. Feature D. Guided boards - correct answers (C) Feature What is (are) best practice(s) regarding users/groups/roles? (Choose two.) A. You should never assign roles to groups. B. You should assign roles to users. C. You should add users to groups. D. You should assign roles to groups. - correct answers (C)(D) What are two ways to generate an Event? (Choose two.) A. Business Rule B. Workflow C. Log entry D. Knowledge article publication - correct answers (A)(B) Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] andProblem [problem] tables? A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow] - correct answers (A) Task [task] Which of the following statements describes how data is organized in a table? A. A column is a field in the database and a record is one user B. A column is one field and a record is one row C. A column is one field and a record is one column D. A column contains data from one user and a record is one set of fields - correct answers (A) A colum is a field in the database and a record is one user What is a sys_id? A. Unique 32-character identifier that is assigned to every record B. A client-side Business Rule C. A server-side Business Rule D. Unique 64-character identifier that is assigned to every record - correct answers (A) Unique 32- character identifier that is assigned to every record When creating a global custom table named ג€abcג€, what is the table name that is automatically assigned by the platform? A. snc_abc B. abc C. u_abc D. sys_abc - correct answers (C) u_abc A Service Catalog may include which of the following components? A. Order Guides, Exchange Rates, Calendars B. Order Guides, Catalog Items, and Interceptors C. Catalog Items, Asset Contracts, Task Surveys D. Record Producers, Order Guides, and Catalog Items - correct answers D. Record Producers, Order Guides, and Catalog Items Which one of the following statements applies to a set of fields when they are coalesced during an import? A. If a match is found using the coalesce fields, the existing record is updated with the information being imported B. If a match is not found using the coalesce fields, the system does not create a Transform Map C. If a match is found using the coalesce fields, the system creates a new record D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported - correct answers A. If a match is found using the coalesce fields, the existing record is updated with the information being imported As it relates to ServiceNow reporting, which of the following statements describes what a metric can do? A. A metric is a report gauge used on homepages to display real-time data B. A metric is a time measurement used to report the effectiveness of workflows and SLAs C. A metric is used to measure and evaluate the effectiveness of IT service management processes D. A metric is a comparative measurement used to report the effectiveness of flows and SLAs. - correct answers C. A metric is used to measure and evaluate the effectiveness of IT service management processes