Complete CSA Exam Questions With Correct Answers Graded A+

Your customer wants to add the company's email banner to each customer facing email notification. How would you approach this requirement? a. Create a Company http email wrapper b. Create a Company email template c. Create a Company CSS package for emails d. Create a Company email header and footer - correct answers d. Create a Company email header and footer What does Natural Language Query allow you to do on a list? a. Set list filter, using audible commands b. Filter list by typing in a phrase c. Predict the filter desired by the user d. Speak to the condition builder e. Automatically select a filter, based on keywords - correct answers b. Filter list by typing in a phrase What are examples of Core tables in ServiceNow platform? a. Team, Party, Awards b. User, Task, Incident c. Work, Caller, Timecard d. Base Configuration Item, Configuration Item, Base task - correct answers b. User, Task, Incident Which component of a table contains a piece of data for one record? a. Item b. Factor c. Datapoint d. Element e. Field - correct answers e. Field What feature do you use to specify which users are able to access a Service Catalog Item? a. Can Order Tab b. Catalog user Role c. Can Read Role d. User Criteria - correct answers d. User Criteria Which application is used primarily to load data into ServiceNow? a. Data Import Configuration b. System Import Sets c. Import Management d. Import Hub - correct answers b. System Import Sets Tables may have a One-to-Many relationship. From the Service Catalog, what are examples of tables having a one-to-many relationship? Choose 3 answers. a. One Cart can have many Requests b. One Request can have many Requested Items c. One Approval can have many Requests d. One Requested Item can have many Approvals e. One Requested Item can have many Catalog Tasks - correct answers b. One Request can have many Requested Items d. One Requested Item can have many Approvals e. One Requested Item can have many Catalog Tasks Everything in ServiceNow is built on a relational database. The ServiceNow Infrastructure includes. - correct answers tables | records | fields Scripts in ServiceNow execute on the... - correct answers the client or the server. Roles should be assigned to... - correct answers Goups. The Now Platform UI... - correct answers Provide a common user experience across all browsers and web-based devices. Contextual searching of the Knowledge Base... - correct answers displays potentially relevant articles to the user before submitting the record. The three key attributes of a field are... - correct answers label | name | value The following is a component of the Now Platform UI - correct answers Banner Frame | Content Frame | Application Navigator The articles in a Knowledge Base are grouped by... - correct answers category. Assignment rules are used to... - correct answers set the assignment group and assigned to fields. What is a ServiceNow Instance? - correct answers A single-tenant instance of the ServiceNow platform. To make immediately updates and/or changes to a forms use... - correct answers UI Policies Data Policies are used to... - correct answers Standardize data across ServiceNow applications Connect Chat is... - correct answers a real-time messaging tool. Groups are... - correct answers a collection of users that share a common purpose. A reference field stores a reference to a record... - correct answers in another table. Knowledge Base workflows are used to... - correct answers publish and retire knowledge articles. User Presence facilitates collaboration... - correct answers within a record. Roles are... - correct answers a collection of permissions used to grant access to applications and other parts of the platform. Tables can be related to each other in this way. - correct answers Many-to-Many Work Notes are not... - correct answers customer visible. Who can read and contribute articles is controlled by... - correct answers User Criteria. Is a component of the Now Platform UI.... - correct answers Application Navigator This Role is required by all system administrators... - correct answers Admin The conversational bot that helps users obtain information is called the... - correct answers Virtual Agent. To view the ServiceNow instance from another user's perspective... - correct answers Impersonate Users can transform lists into an interactive graphical experience using... - correct answers Visual Task Boards (VTBs). Make realtime changes to the appearance of a form by using.... - correct answers Client Scripts Tables can extend other tables, creating... - correct answers parent and child tables his Role is required to create new knowledge bases and manage all knowledge bases. - correct answers knowledge_admin The types of Client Scripts include. - correct answers onCellEdit() onChange() onLoad() onSubmit() Email notifications can be triggered by... - correct answers Events. A Base table is a table that... - correct answers is not extended from another table. List of records are displayed in the... - correct answers Content Frame Global Search is used to... - correct answers search for information across applications and records A Core table is a table that... - correct answers exists in the base system of ServiceNow. Search the whole instance of ServiceNow for records that match keywords using... - correct answers Global Search.