UPDATE 2026
Tensions - Answers when two or more ideas are in opposition to each other
Paradox - Answers when two or more apparently correct ideas contradict each other.
Transformational Change, or Sweat the Small Stuff? - Answers dealing with small
issues can result in easier success for bigger issues
Systematic Tools, or Messy Political Process? - Answers straightforward series of
steps with advance support from diagnostic tools
Organizational Capabilities, or Personal Skills? - Answers we need to pay attention to
org capabilities to understand the change drivers and barriers
Rapid change, or Acceleration Tips? - Answers things can so fast and we wondering
organizations can keep up
Change Leader, or Distributed Leader? - Answers change is not a sole performance,
but a team effort
Learning Lessons, or Implementing Lessons? - Answers recommendations after
incidents are often ignored
Change Agent - Answers in the past was an external expert but today are members of
the org who help implement change
Change Manager - Answers handles the day-to-day operations
Change Leader - Answers driving force and motivation for vision and goals.
Assumptions about Change - Answers being aware of mental modes in which we
work can help us think more clearly about their relevance.
Assessing Dominant Images of Change - Answers reflect on whether they are
dominated by one particular image, and on the limitations of that perspective.
Using Multiple Images and Perspectives of Change - Answers image-in-use depends
on type of change, context of change, and on the phase of change.
Environment Pressures for Change - Answers fashion, demography, geopolitics,
mandate, reputation, hyper-competition
Internal Organizational Factors that trigger change - Answers environment, equal
opportunity, personnel, community involvement, products, suppliers
Six Box Model - Answers 1. Purpose: what business are we in?
2. Structure: How do we divide up the work?
3. Rewards: do all the task have incentives?