UPDATE 2026
the management process - Answers planning, organizing, leading, controlling
Four Levels of Management - Answers top managers, middle managers, first-line
managers, team leaders
Top Managers Job - Answers long term decisions
middle job - Answers implement policies and plans of the top management
first-line managers - Answers make short-term operating decisions, directing the
daily tasks of non managerial personnel
team leader - Answers facilitates team activities
Nonmanagerial Employees - Answers either work alone on tasks or with others on a
variety of teams
Areas of Management - Answers managers can be differentiated into marketing,
financial, operations, human resource, administration, and other areas
Manager Roles: Interpersonal - Answers figurehead, leader, liaison
Manager Roles: Informational - Answers monitor, disseminator, spokesperson
Manager Roles: Decisional - Answers entrepreneur, disturbance handler, resource
allocator, negotiator
7 challenges of management - Answers competitive advantage, IT, diversity,
globalization, ethical standard, sustainability, own happiness
Managing for Competitive Advantage - Answers being responsive to customers,
innovation, quality, efficiency, stay ahead of rivals
Managing for Technological Advances - Answers dealing with the new normal, e-
commerce
Managing for diversity and inclusion - Answers Creating a workplace that values
diverse backgrounds and perspectives.
managing for globalization - Answers Interactions between Industries and economies
have significantly increased. Thus companies must be more adept to customs. (Ie In
Japan it is rude to look into someone's eyes for more than a few seconds. In Greece,
waving goodbye is considered an insult.)
man for Ethical Standards - Answers repercussions when not followed,
lapses do harm
, management for sustainable development - Answers limited natural resources,
actions and decisions of the past cause irreparable change to world
United nations has the 17 sustainable development goals
management for happiness - Answers keep everyone happy
Career Readiness - Answers build self awareness, learn from educational activities,
model, others possessing targeted competencies, on job learning, seek experience
from student groups
Mod 2 - Answers Management Perspectives
Classical Viewpoint - Answers 1: Scientific management (taylor and gilbreth)
2: administrative management (spaulding, fayol, weber)
"enrich lives but also focus on profit"
problem with it: too mechanistic
Scientific Management - Answers -evaluate a task by study each part of it
- select workers based on who has right abilities for task
- use scientific principles to plan work methods for workers to do their job
Administrative management - Answers - need for authority
- division of labor
- teamwork, cooperation
- proper budgeting and adequate capital
Administrative management Who made it - Answers Fayol and Weber
Fayol - Answers not first to investigate but first to institutionalize
- most important work: general and industrial mngmt translated to eng 1930
-first to identify major dunces of mgmt (the 4)
Weber - Answers believed bureaucracy was a irrational efficient ideal based on
principles of logic
Principles of logic (Weber) - Answers 1: well defined hierarchy of authority
-Formal rules and procedures
-Clear division of labor with parts of complex job handled by specialist
-Impersonality without reference or connection to a particular person
-Careers based on merit