DEVOTED 2024 CERTIFICATION QUESTIONS WITH ANSWERS
Devoted Vision - ans->60 net promoter score(NPS), while reducing costs by 20%, Long term
d d d d d d d d d d d d d
5 Core Ingredients - ans-1. Newer Medicare Advantage Plan
d d d d d d d d
2. Devoted Tech Platform
d d d
3. Partnership with strong pcp's
d d d d
4. Devoted Health Guides
d d d
5.Devoted Medical Group d d
Our Growth - ans- d d d
Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019).
d d d d d d d d d d d d d
We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18
d d d d d d d d d d d d d
,000 + members, as of May 2020.
d d d d d d
We have raised over $300 million, and are financially stable.We are building for a rolling 20-
d d d d d d d d d d d d d d d
year horizon; we are not in the business of building and selling.
d d d d d d d d d d d
Why we Start from Scratch - ans-
d d d d d d
Building from the ground up means that we have not wasted time revising clunky systems or o
d d d d d d d d d d d d d d d d
utdated tech. d
When everyone builds the company together, there is no pre-
d d d d d d d d d
existing corporate culture that needs to be changed. d d d d d d d
Devoted Tech Platform - ans-Our results: Faster claims processing - d d d d d d d d d
we pay specialists within 5 business days, 90% of the time. Prior authorizations processing wi
d d d d d d d d d d d d d d d
thin 72 hours. Credentialing process -
d d d d d
less than 2 weeks to credential new providers. Faster commission payments.
d d d d d d d d d d d
Partnerships with strong PcP's - ans-Partner with high-performing Pcp d d d d d d d d
Devoted Health Guides - ans-Navigators, Problem-Solvers, Supporters d d d d d d
We Stand By What We Say - ans--When it comes to answering the phones.....
d d d d d d d d d d d d d
Our average speed of answer is 24 seconds.
d d d d d d d
82% of calls are answered in less than 30 seconds.
d d d d d d d d d
-
When it come to solving our member's issues.....> 80% of member issues are resolved same-
d d d d d d d d d d d d d d
day.> 90% of member issues are resolved within 3 days.
d d d d d d d d d
Devoted Medical Group - ans- d d d d
Devoted Medical Group (DMG) is designed to help provide additional virtual and in-
d d d d d d d d d d d d
home care above and beyond the care they receive from their physicians now.
d d d d d d d d d d d d
Our team is comprised of doctors, nurse practitioners, and nurses providing care in members
d d d d d d d d d d d d d d
homes and over the phone. d d d d
Devoted Vision - ans->60 net promoter score(NPS), while reducing costs by 20%, Long term
d d d d d d d d d d d d d
5 Core Ingredients - ans-1. Newer Medicare Advantage Plan
d d d d d d d d
2. Devoted Tech Platform
d d d
3. Partnership with strong pcp's
d d d d
4. Devoted Health Guides
d d d
5.Devoted Medical Group d d
Our Growth - ans- d d d
Todd and Ed Park launched Devoted in 2017 (our first membership came in 2019).
d d d d d d d d d d d d d
We are currently the fastest growing Medicare Advantage plan in the country.Devoted has 18
d d d d d d d d d d d d d
,000 + members, as of May 2020.
d d d d d d
We have raised over $300 million, and are financially stable.We are building for a rolling 20-
d d d d d d d d d d d d d d d
year horizon; we are not in the business of building and selling.
d d d d d d d d d d d
Why we Start from Scratch - ans-
d d d d d d
Building from the ground up means that we have not wasted time revising clunky systems or o
d d d d d d d d d d d d d d d d
utdated tech. d
When everyone builds the company together, there is no pre-
d d d d d d d d d
existing corporate culture that needs to be changed. d d d d d d d
Devoted Tech Platform - ans-Our results: Faster claims processing - d d d d d d d d d
we pay specialists within 5 business days, 90% of the time. Prior authorizations processing wi
d d d d d d d d d d d d d d d
thin 72 hours. Credentialing process -
d d d d d
less than 2 weeks to credential new providers. Faster commission payments.
d d d d d d d d d d d
Partnerships with strong PcP's - ans-Partner with high-performing Pcp d d d d d d d d
Devoted Health Guides - ans-Navigators, Problem-Solvers, Supporters d d d d d d
We Stand By What We Say - ans--When it comes to answering the phones.....
d d d d d d d d d d d d d
Our average speed of answer is 24 seconds.
d d d d d d d
82% of calls are answered in less than 30 seconds.
d d d d d d d d d
-
When it come to solving our member's issues.....> 80% of member issues are resolved same-
d d d d d d d d d d d d d d
day.> 90% of member issues are resolved within 3 days.
d d d d d d d d d
Devoted Medical Group - ans- d d d d
Devoted Medical Group (DMG) is designed to help provide additional virtual and in-
d d d d d d d d d d d d
home care above and beyond the care they receive from their physicians now.
d d d d d d d d d d d d
Our team is comprised of doctors, nurse practitioners, and nurses providing care in members
d d d d d d d d d d d d d d
homes and over the phone. d d d d
