APCO FINAL EXAM FREQUENTLY TESTED ACTUAL
QUESTIONS WITH CORRECT ANSWERS
Question 1.
T/F: The term "PSAP" stands for Public Safety Access Point.
ANSWER
False
Question 2.
T/F: Professionalism is defined by who you are, what you do, and how others perceive you.
ANSWER
True
Question 3.
T/F: Ethics involves an individual's personal, professional, and organization rules of conduct.
ANSWER
True
Question 4.
T/F: The three primary fields of public safety communications are law enforcement communications,
fire service communications, and emergency management communications.
ANSWER
False
Question 5.
T/F: The term "vital statistics" defines the primary functions or tasks of public safety communications
systems.
ANSWER
True
,Question 6.
T/F: Computer-Aided Dispatch (CAD) systems, maps, and the Internet are examples of PSAP
informational sources.
ANSWER
True
Question 7.
T/F: A policy is a guide to action and a procedure is a guide to thinking.
ANSWER
False
Question 8.
The operational relationship between telecommunicators, supervisors, and managers is defined by the
PSAP's?
ANSWER
Chain of Command
Question 9.
The vital services of a public safety communications system are to provide the communications
between the PSAP and?
ANSWER
The public, agency personnel, other agencies, and support services
Question 10.
A process for supplying supplemental personnel, equipment, or other resources to assist other
agencies in time of need is referred to as?
ANSWER
Mutual Aid
, Question 11.
T/F: Quality Assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed.
ANSWER
True
Question 12.
T/F: A question that can't be answered "yes" or "no" is referred to as an open-ended question.
ANSWER
True
Question 13.
T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication plays
no part in handling public safety calls for service.
ANSWER
False
Question 14.
T/F: Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing.
ANSWER
False
Question 15.
T/F: An observation is based on assumptions and an inference is based on facts.
ANSWER
False
QUESTIONS WITH CORRECT ANSWERS
Question 1.
T/F: The term "PSAP" stands for Public Safety Access Point.
ANSWER
False
Question 2.
T/F: Professionalism is defined by who you are, what you do, and how others perceive you.
ANSWER
True
Question 3.
T/F: Ethics involves an individual's personal, professional, and organization rules of conduct.
ANSWER
True
Question 4.
T/F: The three primary fields of public safety communications are law enforcement communications,
fire service communications, and emergency management communications.
ANSWER
False
Question 5.
T/F: The term "vital statistics" defines the primary functions or tasks of public safety communications
systems.
ANSWER
True
,Question 6.
T/F: Computer-Aided Dispatch (CAD) systems, maps, and the Internet are examples of PSAP
informational sources.
ANSWER
True
Question 7.
T/F: A policy is a guide to action and a procedure is a guide to thinking.
ANSWER
False
Question 8.
The operational relationship between telecommunicators, supervisors, and managers is defined by the
PSAP's?
ANSWER
Chain of Command
Question 9.
The vital services of a public safety communications system are to provide the communications
between the PSAP and?
ANSWER
The public, agency personnel, other agencies, and support services
Question 10.
A process for supplying supplemental personnel, equipment, or other resources to assist other
agencies in time of need is referred to as?
ANSWER
Mutual Aid
, Question 11.
T/F: Quality Assurance programs in the PSAP include actions taken to ensure that standards and
procedures are met and followed.
ANSWER
True
Question 12.
T/F: A question that can't be answered "yes" or "no" is referred to as an open-ended question.
ANSWER
True
Question 13.
T/F: Because the telecommunicator cannot see callers on the phone, nonverbal communication plays
no part in handling public safety calls for service.
ANSWER
False
Question 14.
T/F: Repeating in a short declarative statement the emotions or feelings the speaker is communicating
is applying the active listening technique of paraphrasing.
ANSWER
False
Question 15.
T/F: An observation is based on assumptions and an inference is based on facts.
ANSWER
False
