BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur -
correct answer ✅A. A sincere intention to seek common ground
RATIONALE: The definition of civility includes a sincere intention to
seek common ground. It does not require that involved parties
agree to take on one another's perspectives, involved parties
should be able to voice their perspectives without the notion of
pressure and/or intimidation. A negotiation for the division of
resources is an antecedent of civility but not the actual definition.
The context in which behaviors occur is not a point included in the
definition of this concept, however, it is an influencing factor to the
effective use of civility.
During interdisciplinary rounds, the social worker expresses
frustration with the length of time it is taking to discharge a patient
who already has community supports in place. The social worker's
behaviour is an example of:
,BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion -
correct answer ✅D. An expressed difference of opinion
RATIONALE: The social worker has expressed an emotion regarding
a conflict. The professional's actions would be seen as assertive
communication rather than incivility, harassment or bullying. This
can be qualified as an expressed difference of opinion which is not
an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager
tells the nurse that they will need to establish a performance
management plan to deal with the recent pattern of showing up
late. Which of the following actions should the nurse take?
A. Collaborate with the manager to establish the performance
management plan
B. Seek support from a union representative to protect her rights
,BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to
establish a plan -
correct answer ✅A. Collaborate with the manager to establish the
performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to
work due to unusual circumstances. In order to ensure that she is
able to practice safely and participate fully in the health care team,
the nurse needs to be able to determine a way to arrive to work on
time. Meeting with their manager to establish a performance
management plan ensures there is open communication between
the nurse and the manager and may result in a solution that works
for both the nurse and the team. This is not an example of incivility,
bullying or harassment. The manager is operating within
reasonable parameters by inviting the nurse to establish a plan for
improved work performance.
A nurse has recently taken several sick days at work due to health
problems. Her co-worker Tom has told several of the staff that she
is off work due to early days of a pregnancy. The nurse has not
confided this information in Tom. Tom's actions are an example of
which of the following?
, BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor -
correct answer ✅D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or
harassment in the form of spreading (malicious - depending on the
context) gossip or rumors. Tom's actions highlight an inappropriate
comment that could cause the nurse humiliation or intimidation.
Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above -
correct answer ✅D. All of the above
& Answers (Grade A+)
The best definition of civility is which of the following?
A. A sincere intention to seek common ground
B. An agreement to take on the perspective of the other
C. A negotiation for a division of resources
D. The context in which behaviors occur -
correct answer ✅A. A sincere intention to seek common ground
RATIONALE: The definition of civility includes a sincere intention to
seek common ground. It does not require that involved parties
agree to take on one another's perspectives, involved parties
should be able to voice their perspectives without the notion of
pressure and/or intimidation. A negotiation for the division of
resources is an antecedent of civility but not the actual definition.
The context in which behaviors occur is not a point included in the
definition of this concept, however, it is an influencing factor to the
effective use of civility.
During interdisciplinary rounds, the social worker expresses
frustration with the length of time it is taking to discharge a patient
who already has community supports in place. The social worker's
behaviour is an example of:
,BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
A. Mild disruptive behavior
B. Serious disruptive behavior
C. Intimidation of a colleague
D. An expressed difference of opinion -
correct answer ✅D. An expressed difference of opinion
RATIONALE: The social worker has expressed an emotion regarding
a conflict. The professional's actions would be seen as assertive
communication rather than incivility, harassment or bullying. This
can be qualified as an expressed difference of opinion which is not
an example of incivility or intimidation.
A nurse has been 10-15 minutes late for work 6 times. The manager
tells the nurse that they will need to establish a performance
management plan to deal with the recent pattern of showing up
late. Which of the following actions should the nurse take?
A. Collaborate with the manager to establish the performance
management plan
B. Seek support from a union representative to protect her rights
,BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
C. Review the Occupational Health and Safety policy on bullying and
harassment
D. Request a third party investigation into the manager's plan to
establish a plan -
correct answer ✅A. Collaborate with the manager to establish the
performance management plan
RATIONALE: The nurse is experiencing difficulty arriving on time to
work due to unusual circumstances. In order to ensure that she is
able to practice safely and participate fully in the health care team,
the nurse needs to be able to determine a way to arrive to work on
time. Meeting with their manager to establish a performance
management plan ensures there is open communication between
the nurse and the manager and may result in a solution that works
for both the nurse and the team. This is not an example of incivility,
bullying or harassment. The manager is operating within
reasonable parameters by inviting the nurse to establish a plan for
improved work performance.
A nurse has recently taken several sick days at work due to health
problems. Her co-worker Tom has told several of the staff that she
is off work due to early days of a pregnancy. The nurse has not
confided this information in Tom. Tom's actions are an example of
which of the following?
, BSNC 2055: Final Prep Exam Questions
& Answers (Grade A+)
A. Making a personal attack
B. Making an aggressive gesture
C. Sabotaging the nurse's work
D. Spreading a rumor -
correct answer ✅D. Spreading a rumor
RATIONALE: Tom's actions are an example of uncivil behavior or
harassment in the form of spreading (malicious - depending on the
context) gossip or rumors. Tom's actions highlight an inappropriate
comment that could cause the nurse humiliation or intimidation.
Although the other options are examples of bullying and
harassment, they do not reflect Tom's actions in this case.
Quality safe client care is heavily reliant on which factors?
A. Efficient team performance
B. Effective respectful communication
C. Constructive conflict management
D. All of the above -
correct answer ✅D. All of the above
