HSPA Chapter 23.Final Test Paper
2026\2027.
Which of the following is an example of communication?
(A) Spoken word
(B) Written word
(C) Non-verbal expressions
(D) All of the above
D. All of the above
This is an example of informal communication:
(A) Department bulletin board and memos
(B) Meeting discussions
(C) Spreading rumors
(D) Posting work schedule
C. Spreading rumors
Behavior relating to what is "right" and "wrong" relative to the
standards of professional conduct are called
(A) ethical behavior.
(B) moral behavior.
, HSPA Chapter 23.Final Test Paper
2026\2027.
(C) legal behavior.
(D) personal behavior.
A. ethical behavior
When a listener asks a question during a conversation, it is called:
(A) stereotyping.
(B) feedback.
(C) communication looping.
(D) halo interpretation.
B. feedback.
This process allows a person to understand someone else's needs.
(A) Communication
(B) Human relations
(C) Feedback
(D) Moral behavior
A. Communication
When speaking, one should
(A) be influenced by the listener's emotions.
2026\2027.
Which of the following is an example of communication?
(A) Spoken word
(B) Written word
(C) Non-verbal expressions
(D) All of the above
D. All of the above
This is an example of informal communication:
(A) Department bulletin board and memos
(B) Meeting discussions
(C) Spreading rumors
(D) Posting work schedule
C. Spreading rumors
Behavior relating to what is "right" and "wrong" relative to the
standards of professional conduct are called
(A) ethical behavior.
(B) moral behavior.
, HSPA Chapter 23.Final Test Paper
2026\2027.
(C) legal behavior.
(D) personal behavior.
A. ethical behavior
When a listener asks a question during a conversation, it is called:
(A) stereotyping.
(B) feedback.
(C) communication looping.
(D) halo interpretation.
B. feedback.
This process allows a person to understand someone else's needs.
(A) Communication
(B) Human relations
(C) Feedback
(D) Moral behavior
A. Communication
When speaking, one should
(A) be influenced by the listener's emotions.
