Benchmarking
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Selecting best practices to use as a standard for performance
Six Sigma Mechanism
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1. Defines the project's purpose, scope, and outputs, then identifies the
required process information keeping in mind the customer's definition of
quality
2. Measures the process and collects data
3. Analyzes the data ensuring repeatability and reproducibility
4. Improves by modifying or redesigning existing processes and
procedures
, 5. Controls the new process to make sure performance levels are
maintained
Determinants of Service Quality
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-Reliability
-Responsiveness
-Competence
-Access
-Courtesy
-Communication
-Credibility
-Seciryt
-Understanding/knowing the customer
-Tangibles
Problems with Inspection
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-Worker fatigue
-Measurement error
-Process Variability
-Cannot inspect quality into a product
-Robust design, empowered employees, source control, and sound
processes are better solutions
Total Quality Management
Give this one a try later!
Give this one a try later!
Selecting best practices to use as a standard for performance
Six Sigma Mechanism
Give this one a try later!
1. Defines the project's purpose, scope, and outputs, then identifies the
required process information keeping in mind the customer's definition of
quality
2. Measures the process and collects data
3. Analyzes the data ensuring repeatability and reproducibility
4. Improves by modifying or redesigning existing processes and
procedures
, 5. Controls the new process to make sure performance levels are
maintained
Determinants of Service Quality
Give this one a try later!
-Reliability
-Responsiveness
-Competence
-Access
-Courtesy
-Communication
-Credibility
-Seciryt
-Understanding/knowing the customer
-Tangibles
Problems with Inspection
Give this one a try later!
-Worker fatigue
-Measurement error
-Process Variability
-Cannot inspect quality into a product
-Robust design, empowered employees, source control, and sound
processes are better solutions
Total Quality Management
Give this one a try later!
