PGA LEVEL 3 HUMAN RESOURCES
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAM SCRIPT FULL
QUESTIONS AND CORRECT ANSWERS
●● What phenomenon has created an interest in golf for 14.9 million
people as stated by the National Golf Foundation?
Answer: Nontraditional golf facilities | Memory clue: Think simulators,
entertainment golf, ranges, and other off-course experiences.
●● Reframing situations and exhibiting empathy are a few of the traits a
manager will utilize when demonstrating emotional intelligence.
Answer: True | Memory clue: Emotional intelligence includes empathy,
self-awareness, and managing how situations are interpreted.
●● What should be considered when drafting a plan for organizational
change?
Answer: Details of implementation | Memory clue: A change plan must
explain how the change will actually be carried out.
●● What is a leader demonstrating when they enable team members to
voice concerns regarding policies and procedures?
,Answer: Understands employees could be the first to identify issues |
Memory clue: Frontline employees often see operational problems
before leaders do.
●● In which stage of change might an employee most likely experience
fear of making a mistake?
Answer: Compliance | Memory clue: During compliance, employees
follow the new expectations but may still lack confidence and fear
errors.
●● In Myers-Briggs, what personality type processes information in its
literal form?
Answer: Sensing | Memory clue: Sensing focuses on concrete facts,
details, and information as it is presented.
●● Which scenario describes a starter who rates high in the personality
trait of agreeableness?
Answer: Demonstrates empathy for customers | Memory clue:
Agreeableness is associated with empathy, cooperation, and concern for
others.
●● What personality type is the General Manager who evaluates how
members will be impacted socially when deciding to change the guest
policy?
Answer: Feeling | Memory clue: Feeling decisions emphasize people,
values, and social impact.
, ●● According to the five-factor model, which scenario best describes a
restaurant manager who rates high in conscientiousness?
Answer: Addresses the details to enhance the customer experience |
Memory clue: Conscientiousness involves organization, dependability,
and attention to detail.
●● What group dynamic is occurring when the enthusiasm of an
Assistant Professional improves at work after coaching the junior team
to victory at regionals?
Answer: Social facilitation | Memory clue: Positive group involvement
and success can improve an individual's motivation and performance.
●● Group conformity is more likely to occur when members respond
verbally to the leader than when they respond in writing.
Answer: True | Memory clue: Public verbal responses create more social
pressure than private written responses.
●● Which group dynamic is minimized by leaders who create a positive
culture?
Answer: Groupthink | Memory clue: A healthy culture encourages
honest input and reduces pressure to agree without evaluating
alternatives.
MANAGEMENT AND SUPERVISING AND
DELEGATING EXAM SCRIPT FULL
QUESTIONS AND CORRECT ANSWERS
●● What phenomenon has created an interest in golf for 14.9 million
people as stated by the National Golf Foundation?
Answer: Nontraditional golf facilities | Memory clue: Think simulators,
entertainment golf, ranges, and other off-course experiences.
●● Reframing situations and exhibiting empathy are a few of the traits a
manager will utilize when demonstrating emotional intelligence.
Answer: True | Memory clue: Emotional intelligence includes empathy,
self-awareness, and managing how situations are interpreted.
●● What should be considered when drafting a plan for organizational
change?
Answer: Details of implementation | Memory clue: A change plan must
explain how the change will actually be carried out.
●● What is a leader demonstrating when they enable team members to
voice concerns regarding policies and procedures?
,Answer: Understands employees could be the first to identify issues |
Memory clue: Frontline employees often see operational problems
before leaders do.
●● In which stage of change might an employee most likely experience
fear of making a mistake?
Answer: Compliance | Memory clue: During compliance, employees
follow the new expectations but may still lack confidence and fear
errors.
●● In Myers-Briggs, what personality type processes information in its
literal form?
Answer: Sensing | Memory clue: Sensing focuses on concrete facts,
details, and information as it is presented.
●● Which scenario describes a starter who rates high in the personality
trait of agreeableness?
Answer: Demonstrates empathy for customers | Memory clue:
Agreeableness is associated with empathy, cooperation, and concern for
others.
●● What personality type is the General Manager who evaluates how
members will be impacted socially when deciding to change the guest
policy?
Answer: Feeling | Memory clue: Feeling decisions emphasize people,
values, and social impact.
, ●● According to the five-factor model, which scenario best describes a
restaurant manager who rates high in conscientiousness?
Answer: Addresses the details to enhance the customer experience |
Memory clue: Conscientiousness involves organization, dependability,
and attention to detail.
●● What group dynamic is occurring when the enthusiasm of an
Assistant Professional improves at work after coaching the junior team
to victory at regionals?
Answer: Social facilitation | Memory clue: Positive group involvement
and success can improve an individual's motivation and performance.
●● Group conformity is more likely to occur when members respond
verbally to the leader than when they respond in writing.
Answer: True | Memory clue: Public verbal responses create more social
pressure than private written responses.
●● Which group dynamic is minimized by leaders who create a positive
culture?
Answer: Groupthink | Memory clue: A healthy culture encourages
honest input and reduces pressure to agree without evaluating
alternatives.
