LADWP SYSTEMS ANALYST EXAM QUESTIONS AND CORRECT ANSWERS
(VERIFIED ANSWERS) PLUS RATIONALES 2026 Q&A | INSTANT
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1. A systems analyst is gathering requirements for a new utility
customer information system. Which approach is most effective for
identifying differences between what users currently need and what
the existing system provides?
A) Increase server capacity
B) Replace the database immediately
C) Perform a gap analysis
D) Develop the user interface first
Answer C:
Rationale: A gap analysis compares the current state with the desired
future state and identifies missing capabilities, process deficiencies, and
functional requirements.
,2. Which requirement is the best example of a functional
requirement for a utility work management application?
A) The system shall allow supervisors to assign work orders to field crews
B) The application shall have 99.9 percent availability
C) The application shall encrypt sensitive data
D) The system shall respond within two seconds
Answer A:
Rationale: Functional requirements define what the system must do, such
as allowing supervisors to assign work orders. Availability, encryption,
and response time are non-functional requirements.
3. A stakeholder says, "The system needs to be user-friendly." What
should the analyst do next?
A) Accept the statement as a complete requirement
B) Translate the statement into measurable usability criteria
C) Ignore the statement because it is subjective
D) Replace the statement with a technical specification
Answer B:
Rationale: Vague statements must be translated into measurable criteria,
such as task completion time or error rate, to be testable and actionable.
,4. Which activity is most appropriate during business process
analysis?
A) Map the current process and data flow before recommending a solution
B) Purchase hardware before understanding the requirements
C) Replace every employee who uses the process
D) Design the user interface first
Answer A:
Rationale: The analyst should map the current process and data flow
before recommending a solution to understand the problem fully.
5. Which document formally authorizes a project to begin?
A) Project charter
B) Business case
C) Feasibility study
D) Requirements traceability matrix
Answer A:
Rationale: A project charter formally authorizes the project and gives the
project manager authority to proceed.
6. In the context of system requirements, what is the primary
distinction between functional and non-functional requirements?
, A) Functional requirements describe security compliance, while non-
functional requirements outline user roles.
B) Functional requirements define what the system must do, while non-
functional requirements specify quality attributes and constraints like
performance, scalability, and security.
C) Functional requirements are optional, while non-functional
requirements are mandatory.
D) Functional requirements are written by users, while non-functional
requirements are written by developers.
Answer B:
Rationale: Functional requirements define what the system must do,
while non-functional requirements specify quality attributes and
constraints like performance, scalability, and security.
7. Which of the following is a technique for collecting requirements
from stakeholders?
A) Joint Application Design (JAD) sessions
B) Code review
C) Unit testing
D) System backup
Answer A:
Rationale: JAD sessions bring stakeholders together to define
requirements collaboratively.
(VERIFIED ANSWERS) PLUS RATIONALES 2026 Q&A | INSTANT
DOWNLOAD PDF. 250
1. A systems analyst is gathering requirements for a new utility
customer information system. Which approach is most effective for
identifying differences between what users currently need and what
the existing system provides?
A) Increase server capacity
B) Replace the database immediately
C) Perform a gap analysis
D) Develop the user interface first
Answer C:
Rationale: A gap analysis compares the current state with the desired
future state and identifies missing capabilities, process deficiencies, and
functional requirements.
,2. Which requirement is the best example of a functional
requirement for a utility work management application?
A) The system shall allow supervisors to assign work orders to field crews
B) The application shall have 99.9 percent availability
C) The application shall encrypt sensitive data
D) The system shall respond within two seconds
Answer A:
Rationale: Functional requirements define what the system must do, such
as allowing supervisors to assign work orders. Availability, encryption,
and response time are non-functional requirements.
3. A stakeholder says, "The system needs to be user-friendly." What
should the analyst do next?
A) Accept the statement as a complete requirement
B) Translate the statement into measurable usability criteria
C) Ignore the statement because it is subjective
D) Replace the statement with a technical specification
Answer B:
Rationale: Vague statements must be translated into measurable criteria,
such as task completion time or error rate, to be testable and actionable.
,4. Which activity is most appropriate during business process
analysis?
A) Map the current process and data flow before recommending a solution
B) Purchase hardware before understanding the requirements
C) Replace every employee who uses the process
D) Design the user interface first
Answer A:
Rationale: The analyst should map the current process and data flow
before recommending a solution to understand the problem fully.
5. Which document formally authorizes a project to begin?
A) Project charter
B) Business case
C) Feasibility study
D) Requirements traceability matrix
Answer A:
Rationale: A project charter formally authorizes the project and gives the
project manager authority to proceed.
6. In the context of system requirements, what is the primary
distinction between functional and non-functional requirements?
, A) Functional requirements describe security compliance, while non-
functional requirements outline user roles.
B) Functional requirements define what the system must do, while non-
functional requirements specify quality attributes and constraints like
performance, scalability, and security.
C) Functional requirements are optional, while non-functional
requirements are mandatory.
D) Functional requirements are written by users, while non-functional
requirements are written by developers.
Answer B:
Rationale: Functional requirements define what the system must do,
while non-functional requirements specify quality attributes and
constraints like performance, scalability, and security.
7. Which of the following is a technique for collecting requirements
from stakeholders?
A) Joint Application Design (JAD) sessions
B) Code review
C) Unit testing
D) System backup
Answer A:
Rationale: JAD sessions bring stakeholders together to define
requirements collaboratively.
