UHC Exam (2026/2027) | Actual Questions and Answers Latest
Updated 2026/2027 (Graded A+)
•
In terms of events, which of the following is true?
- ✔✔Agents are required to report all events (marketing/sales and education) to
UnitedHealthcare according to Company policy
•
You have a scheduled appointment with a Consumer to discuss DSNPs. The consumer has completed
the SOA form. Two days before the appointment, the consumer calls and requests to discuss PDP
plans, which you are also certified to sell. What should you tell the consumer?
- ✔✔Tell the consumer to sign a new SOA before the start of the meeting.
•
which election period occurs from October 15 to December 17?
- ✔✔Annual Election Period (AEP)
•
You are invite to give a presentation on Medicare Advantage Plans during a marketing/sales event.
You display and distribute business cards, brochures, and plan-approved business reply cards and
lead cards. Is this permitted?
- ✔✔Yes, agents may provide business cards, lead cards, marketing brochures, and
promotional materials during marketing events, but must not require consumers to provide
contact information.
•
You have rescheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss
Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the
consumer is present to hear your presentation, What should you do?
- ✔✔Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA and mark on the SOA the reason it was not obtained prior to the
meeting.
•
Educational events allow for which of the following to occur?
- ✔✔Provide objective information about the Medicare program and/or health improvement
and wellness.
•
Julie, a consumer, is having difficulty understanding the information her agent, Victor, is presenting at
her in-home appointment. She provides Victor with her cousin's telephone number and email address
and asks him to explain the plan to her cousin, who frequently assists with her health care decisions.
The next day, Victor emails Julie's cousin Has Victor been complaint?
- ✔✔No. Victor violated CMS permission to call guidelines by emailing the cousin without
the cousin's permission.
, •
Which of the consumers below would not likely have the authority to enroll a consumer in a Medicare
Advantage Plan?
- ✔✔The Consumer's spouse, who is neither a Power of Attorney or legal guardian.
•
When can telephonic contact with a Medicare eligible consumer be made?
- ✔✔When the consumer consented to be contacted for sales activities and subsequent
telephonic contact has not yet occurred.
•
When marketing United Healthcare Medicare plans to consumers, which of the following must an agent
do?
- ✔✔provide current marketing materials that have been approved by the CMS and United
Healthcare.
•
In what product should agents enroll consumers?
- ✔✔A product that is sutable for the consumer's needs, goals and financial resources.
•
Based on the CMS Fraud, Waste, and Abuse (FWA) training, any person who knowingly submits false
claims to the Government is liable for _____ times the Government's damages caused by the violator
plus a penalty
- ✔✔Three
•
Based on the CMS Fraud, Waste, and Abuse (FWA) training, which of the issues below should be
reported to a Compliance Department? (Select 3)
i. - ✔✔-Unethical behavior/employee misconduct.
ii. -Suspected Fraud, Waste, and Abuse (FWA).
iii. -Potential health privacy violation.
•
Providing objective information about the Medicare program and/or health improvement and wellness
at public venues is the purpose of which of the following?
- ✔✔Educational events.
•
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a
Star Rating of 2 Stars?
- ✔✔Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
•
Consumer Gary gives his friend's telephone number and email address to Bethany. What should
Bethany do?
Updated 2026/2027 (Graded A+)
•
In terms of events, which of the following is true?
- ✔✔Agents are required to report all events (marketing/sales and education) to
UnitedHealthcare according to Company policy
•
You have a scheduled appointment with a Consumer to discuss DSNPs. The consumer has completed
the SOA form. Two days before the appointment, the consumer calls and requests to discuss PDP
plans, which you are also certified to sell. What should you tell the consumer?
- ✔✔Tell the consumer to sign a new SOA before the start of the meeting.
•
which election period occurs from October 15 to December 17?
- ✔✔Annual Election Period (AEP)
•
You are invite to give a presentation on Medicare Advantage Plans during a marketing/sales event.
You display and distribute business cards, brochures, and plan-approved business reply cards and
lead cards. Is this permitted?
- ✔✔Yes, agents may provide business cards, lead cards, marketing brochures, and
promotional materials during marketing events, but must not require consumers to provide
contact information.
•
You have rescheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss
Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the
consumer is present to hear your presentation, What should you do?
- ✔✔Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA and mark on the SOA the reason it was not obtained prior to the
meeting.
•
Educational events allow for which of the following to occur?
- ✔✔Provide objective information about the Medicare program and/or health improvement
and wellness.
•
Julie, a consumer, is having difficulty understanding the information her agent, Victor, is presenting at
her in-home appointment. She provides Victor with her cousin's telephone number and email address
and asks him to explain the plan to her cousin, who frequently assists with her health care decisions.
The next day, Victor emails Julie's cousin Has Victor been complaint?
- ✔✔No. Victor violated CMS permission to call guidelines by emailing the cousin without
the cousin's permission.
, •
Which of the consumers below would not likely have the authority to enroll a consumer in a Medicare
Advantage Plan?
- ✔✔The Consumer's spouse, who is neither a Power of Attorney or legal guardian.
•
When can telephonic contact with a Medicare eligible consumer be made?
- ✔✔When the consumer consented to be contacted for sales activities and subsequent
telephonic contact has not yet occurred.
•
When marketing United Healthcare Medicare plans to consumers, which of the following must an agent
do?
- ✔✔provide current marketing materials that have been approved by the CMS and United
Healthcare.
•
In what product should agents enroll consumers?
- ✔✔A product that is sutable for the consumer's needs, goals and financial resources.
•
Based on the CMS Fraud, Waste, and Abuse (FWA) training, any person who knowingly submits false
claims to the Government is liable for _____ times the Government's damages caused by the violator
plus a penalty
- ✔✔Three
•
Based on the CMS Fraud, Waste, and Abuse (FWA) training, which of the issues below should be
reported to a Compliance Department? (Select 3)
i. - ✔✔-Unethical behavior/employee misconduct.
ii. -Suspected Fraud, Waste, and Abuse (FWA).
iii. -Potential health privacy violation.
•
Providing objective information about the Medicare program and/or health improvement and wellness
at public venues is the purpose of which of the following?
- ✔✔Educational events.
•
How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a
Star Rating of 2 Stars?
- ✔✔Erin should tell Mrs. Rose that the plan has received a "Below Average" rating.
•
Consumer Gary gives his friend's telephone number and email address to Bethany. What should
Bethany do?
