CAIB 4 UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS EXAM SCRIPT
●● What are the considerations when evaluating operating affiliations
Answer: services and support, exclusivity, fees, contractual agreement,
financial strength
●● What is the law of agency
Answer: when one entity acts on behalf of another
●● 6 activities with human resources management function
Answer: planning, selecting, orienting, training, developing &
rewarding, managing performance
●● the 3 steps in the selection process of new employees
Answer: recruitment, screening and interviewing, hiring
●● 4 advantages of hiring within
Answer: cost effective, shorter vacancy, takes guesswork out of hiring,
reduces turnover
●● 5 components of screening process
,Answer: application, resume, interview, testing, reference checks
●● most critical component of the orientation process
Answer: the explanation of performance expectations
●● 4 kinds of training programs recommended for brokerages
Answer: quality service training, sales training, product and service
knowledge, leadership training
●● 4 elements of the training program
Answer: who, what, why, how
●● how does a career path relate to an employee's development within
brokerage
Answer: it shows the employee how they may progress from one
position to another and what kinds of skills and education will be
required in order to progress
●● 6 components of leadership
Answer: delegating, motivating, communication, managing conflict,
managing change, coaching
●● key factor of effective delegation
, Answer: communication is the key factor of delegation
●● 2 reasons why delegation breaks down
Answer: when the balance between responsibility and authority is not
maintained and when communication between the parties is not clear
●● non verbal communication
Answer: need to consider not only what you say but how you say it
●● body language
Answer: others may interpret words differently if body language,
gestures, mannerisms are not supporting the words
●● active listening
Answer: ability to read between the lines, asks questions to seek
clarification
●● how managers can promote open communication
Answer: demonstrate a desire to communicate, display a tendency to
take action, maintain flexibility, employ active listening skills
●● 4 strategies a manager can use to resolve employee conflict
AND CORRECT ANSWERS EXAM SCRIPT
●● What are the considerations when evaluating operating affiliations
Answer: services and support, exclusivity, fees, contractual agreement,
financial strength
●● What is the law of agency
Answer: when one entity acts on behalf of another
●● 6 activities with human resources management function
Answer: planning, selecting, orienting, training, developing &
rewarding, managing performance
●● the 3 steps in the selection process of new employees
Answer: recruitment, screening and interviewing, hiring
●● 4 advantages of hiring within
Answer: cost effective, shorter vacancy, takes guesswork out of hiring,
reduces turnover
●● 5 components of screening process
,Answer: application, resume, interview, testing, reference checks
●● most critical component of the orientation process
Answer: the explanation of performance expectations
●● 4 kinds of training programs recommended for brokerages
Answer: quality service training, sales training, product and service
knowledge, leadership training
●● 4 elements of the training program
Answer: who, what, why, how
●● how does a career path relate to an employee's development within
brokerage
Answer: it shows the employee how they may progress from one
position to another and what kinds of skills and education will be
required in order to progress
●● 6 components of leadership
Answer: delegating, motivating, communication, managing conflict,
managing change, coaching
●● key factor of effective delegation
, Answer: communication is the key factor of delegation
●● 2 reasons why delegation breaks down
Answer: when the balance between responsibility and authority is not
maintained and when communication between the parties is not clear
●● non verbal communication
Answer: need to consider not only what you say but how you say it
●● body language
Answer: others may interpret words differently if body language,
gestures, mannerisms are not supporting the words
●● active listening
Answer: ability to read between the lines, asks questions to seek
clarification
●● how managers can promote open communication
Answer: demonstrate a desire to communicate, display a tendency to
take action, maintain flexibility, employ active listening skills
●● 4 strategies a manager can use to resolve employee conflict
