Problem Solving Exam Questions And Correct Answers

PROBLEM SOLVING EXAM
QUESTIONS AND CORRECT
ANSWERS
Processesyvaimedyvatyvconstant,yvcontinuousyvimprovement.yv-yvANSWERS-
ProblemyvsolvingyvandyvDecisionyvmaking

Ayvnever-endingyvprocessyvaimedyvatyvconstant,yvcontinuousyvimprovement.yv-
yvANSWERS-Observe,yvOrient,yvDescribe,yvAct.



Tellyvusyvwhichyvprocessyvtrulyyvaddyvvalueyvandyvthoseyvthatyvareyvtimeyvwasters.yv-
yvANSWERS-VoiceyvofyvtheyvCustomer



Thisyvmeansyvtoyvobserveyvandyvseeyvwhatyvisyvgoingyvonyvinyvworkyvcenters.yv-
yvANSWERS-GoyvandyvSee



Usedyvtoyvensureyveveryoneyvinyvanyvorganizationyvisyvworkingyveffectivelyyvtowardyvtheyvs
ameyvgoalsyvidentifiedyvbyyvsenioryvleadership.yvItyvensuresyvresourcesyvandyvactivitiesyvar
eyvlinkedyvtoyvtheyvkeyyvstrategies,yvdirectives,yvandyvgoalsyvofyvtheyvorganization.yv-
yvANSWERS-StrategicyvAlignmentyvandyvDeploymentyv(SA&D)



Analyzesyvayvprojectyvoryvbusinessyvventureyvbyyvfocusingyvonyvinternalyvandyvexternalyvfac
torsyv-yvANSWERS-SWOTyvAnalysis

InyvayvSWOTyvAnalysisyvtheseyvpartsyvofyvyouryvbusinessyvthatyvareyvdoingyvwellyvandyvgivey
vyouyvayvcompetitiveyvadvantage.yv-yvANSWERS-Strengths



InyvSWOTyvAnalysisyvtheseyvareyvtheyvfactorsyvthatyvputyvyouyvatyvayvdisadvantageyvtoyvyou
ryvcompetitorsyv-yvANSWERS-Weaknesses

MSgtyvRyanyvsays,yvthisyvtoolyvcanyvhelpyvyouyvrecognizeyvwhichyvprocessesyvareyvusefulyv
andyvthoseyvthatyvareyvnot.yvItyvisyvusedyvtoyvfindyvoutyvtheyvneedsyvofyvayvstakeholder.yv-
yvANSWERS-VoiceyvofyvtheyvCustomer



MSgtyvGreenyvsays,yv"ThisyvtoolyvGuaranteesyvthatyveveryoneyvisyvworkingyvtogetheryvtoyv
meetyvtheyvgoalsyvofyvtheiryvleadership"yv-yvANSWERS-
StrategicyvAlignmentyvandyvDeploymentyv(SA&D)

Identifyingyvopeningsyvinyvtheyvmarketplace,yvandyvisolatingyvtendenciesyvthatyvwillyvimpro
veyvyouryvorganizationyvBESTyvdescribesyvwhichyvstageyvofyvSWOTyvanalysis?yv-
yvANSWERS-Opportunities



InyvayvSWOTyvAnalysisyvtheseyvcouldyvbeyvmarketyvfluctuations,yvregulationsyvand/
oryvpublicyvperceptionyv-yvANSWERS-Threats

, Ayvteam'syvfirstyvstepyvinyvassessingyvayvperformanceyvgapyvisyvtoyvidentifyyvandyvreview:yv-
yvANSWERS-KeyyvPerformanceyvIndicators



Anythingyvthatyvusesyvresourcesyvbutyvdoesyvnotyvaddyvrealyvvalueyvtoyvtheyvproductsyvoryvs
ervicesyvinyvyouryvorganization.yv-yvANSWERS-WasteyvAnalysis

Determinedyvbyyvyouryvcustomeryvforyvanyyvproduct,yvservice,yvoryvprocessyv-
yvANSWERS-Value



Workyvthatyvcontainsyverrors,yvrework,yvmistakes,yvoryvlacksyvsomethingyvnecessary.yv-
yvANSWERS-Defects



Gatheringyvoryvcreatingyvmoreyvofyvsomethingyvthanyvisyvneededyvatyvthatyvmoment.yv-
yvANSWERS-OveryvProduction



Idleyvtimeyvcreatedyvwhenyvmaterial,yvinformation,yvpeople,yvoryvequipmentyvisyvnotyvready.
yv-yvANSWERS-Waiting



Movementyvofyvpeopleyvthatyvdoesyvnotyvaddyvvalueyv-yvANSWERS-Motion

Anyyvfailureyvtoyvfullyyvutilizeyvtheyvtimeyvandyvtalentsyvofyvpeople.yv-yvANSWERS-Intellect

Ensureyvyouryvmetricsyvdon'tyvcreateyvworkyvforyvanotheryvunityvoryvorganizationyv-
yvANSWERS-Balanced



Haveyvdesirableyvoutputsyvbasedyvonyvsubjectyvmatteryvexpertyvknowledgeyvandyvexperien
ce,yvandyvapplicableyvtoyvtheyvprocess-improvementyvactivity.yv-yvANSWERS-Specific

IncludeyvtimeyvFramesyvandyvhaveyvdatayvobtainableyvfromyvspecificyvsources.yv-
yvANSWERS-Measurable



Resourcesyvareyvavailable.yvSomeyvriskyvmayyvbeyvpresent,yvbutyvsuccessyvisyvpossible.yv-
yvANSWERS-Attainable



Linkyvtoyvtheyvmission,yvvision,yvandyvgoals,yvandyvbeyvmeaningfulyvtoyvtheyvuser.yv-
yvANSWERS-resultsyvfocus



Moreyvdata,yvtools,yvoryvotheryvequipmentyvonyvhandyvisyvrequiredyvatyvtheyvtimeyvBestyvdes
cribesyvwhichyvtypeyvofyvwaste?yv-yvANSWERS-ExcessiveyvInventory

Thisyvshouldyvnotyvonlyyvhelpyvunitsyvevaluateyvtheiryvlevelyvofyvmissionyvreadiness,yvbutyvs
houldyvdoyvsoyvwithoutyvcausingyvadditionalyvburdenyvtoyvotheryvunityvprocesses.yv-
yvANSWERS-Keyyvperformanceyvindicatorsyv&yvMetrics.



Toyvincludeyvtimelinesyvandyvhaveyvinformationyvavailableyvfromyvparticularyvsourcesyvbest
yvdescribesyvwhichyv(B-SMART)yvmetrics?yv-yvANSWERS-Measurable



Provideyvstep-by-
stepyvviewsyvversusyvgiantyvleapsyvandyvbeyvmeasurableyvatyvinterimyvmilestones.yv-
yvANSWERS-Timely