Dental Office Management midterm-Questions with
Correct Answers
What term can best be describe how to retain patients in a dental practice/
Communication
The organizational culture style where people become bogged down with how
things are done, not with what is achieved, is known as?
process culture
Richard lewis describes a culture which people are likely to plan, schedule,
organize, pursue action chains, and do one thing at a time as being:
Linear activities
a good listener....
hears the facts as well as the feelings behind the facts
something that is not part of a job analysis
determine the age and education needed for the job
the form used by an employer to prove an applicants legal status is a/an?
I-9 form
,mutual trust or emotional relationship that exists among the office staff
members is referred to as?
rapport
a collection of unprocessed items that can include text, numbers, images,
audio, and video
data
a gigabyte (GB) is approximately how many numbers of bytes?
One billion
a patient information screen in the dental software will provide?
comprehensive personal and financial patient information
which of the following screens would provide information about a patient who
has incomplete work and has missed, cancelled, and broken appointments
tickler file
medical history
a record of the patients complete health history
health history update
, form that is signed and dated by the patient when the health history and personal
information are currently reviewed
registration form
form that contains general information such as addresses and telephone numbers as
well as employment and insurance information
medication history
list of a patients prescriptions for drugs that could lead to unsafe interactions
clinical chart
record that may contain a dental chart, a review of the patients health history, and
general patient information, as well as a record of services rendered
colon
used after the salutation in a business letter
exclamation point
used ordinarily after words or groups that express command, strong feeling,
emotion
semicolon
Correct Answers
What term can best be describe how to retain patients in a dental practice/
Communication
The organizational culture style where people become bogged down with how
things are done, not with what is achieved, is known as?
process culture
Richard lewis describes a culture which people are likely to plan, schedule,
organize, pursue action chains, and do one thing at a time as being:
Linear activities
a good listener....
hears the facts as well as the feelings behind the facts
something that is not part of a job analysis
determine the age and education needed for the job
the form used by an employer to prove an applicants legal status is a/an?
I-9 form
,mutual trust or emotional relationship that exists among the office staff
members is referred to as?
rapport
a collection of unprocessed items that can include text, numbers, images,
audio, and video
data
a gigabyte (GB) is approximately how many numbers of bytes?
One billion
a patient information screen in the dental software will provide?
comprehensive personal and financial patient information
which of the following screens would provide information about a patient who
has incomplete work and has missed, cancelled, and broken appointments
tickler file
medical history
a record of the patients complete health history
health history update
, form that is signed and dated by the patient when the health history and personal
information are currently reviewed
registration form
form that contains general information such as addresses and telephone numbers as
well as employment and insurance information
medication history
list of a patients prescriptions for drugs that could lead to unsafe interactions
clinical chart
record that may contain a dental chart, a review of the patients health history, and
general patient information, as well as a record of services rendered
colon
used after the salutation in a business letter
exclamation point
used ordinarily after words or groups that express command, strong feeling,
emotion
semicolon
