mgsc 395 exam 1 University of South Carolina-Columbia | UPDATED
Questions with 100% Verified Answers
Question:
Operations management
Answer:
The systematic design, direction, and control of processes that transforms inputs into
serves and products for internal, as well as external, customers
Question:
Process
Answer:
any activity or group of activities that takes one or more inputs, transforms them, and
provides one or more outputs for its customers
Question:
Operation
Answer:
a group of resources performing all or part of one or more processes
Question:
Supply Chain
Answer:
An interrelated series of processes within and across firms that produces a service or
product to the satisfaction of customers
Question:
Supply Chain Management
Answer:
the synchronization of a firm's processes with those of its suppliers and customers to
match the flow of materials, services, and information with customer demand
Question:
External Customers
, Answer:
a customer who is either an end user or an intermediary (ex. Manufacturers, financial
institutions, or retailers) buying the firm's finished services or products
Question:
Internal Customers
Answer:
one or more employees or processes that rely on inputs from other employees or
processes in order to perform their work
Question:
External Suppliers
Answer:
the businesses or individuals who provide the resources, services, products, and
materials for the firm's short-term and long-term needs
Question:
Internal Suppliers
Answer:
the employees or processes that supply important information or materials to a firm's
processes
Question:
Nested process
Answer:
the concept of a process within a process
Question:
Core process
Answer:
a set of activities that delivers value to external customers
Question:
Supplier relationship process
, Answer:
a process that selects the suppliers of services, materials, and information and facilitates
the timely and efficient flow of these items into the firm
Question:
New service/product development process
Answer:
a process that designs and develops new services or products from inputs received from
external customer specifications or from the market in general through the customer
relationship process
Question:
Order fulfillment process
Answer:
a process that includes the activities required to produce and deliver the service or
product to the external customer
Question:
Customer relationship process
Answer:
a process that identifies, attracts, and builds relationships with external customers, and
facilitates the placement of orders by customers, sometimes referred to as customer
relationship management
Question:
Support process
Answer:
a process that provides vital resources and inputs to the core processes and therefore is
essential to the management of the business
Question:
Operations strategy
Answer:
Questions with 100% Verified Answers
Question:
Operations management
Answer:
The systematic design, direction, and control of processes that transforms inputs into
serves and products for internal, as well as external, customers
Question:
Process
Answer:
any activity or group of activities that takes one or more inputs, transforms them, and
provides one or more outputs for its customers
Question:
Operation
Answer:
a group of resources performing all or part of one or more processes
Question:
Supply Chain
Answer:
An interrelated series of processes within and across firms that produces a service or
product to the satisfaction of customers
Question:
Supply Chain Management
Answer:
the synchronization of a firm's processes with those of its suppliers and customers to
match the flow of materials, services, and information with customer demand
Question:
External Customers
, Answer:
a customer who is either an end user or an intermediary (ex. Manufacturers, financial
institutions, or retailers) buying the firm's finished services or products
Question:
Internal Customers
Answer:
one or more employees or processes that rely on inputs from other employees or
processes in order to perform their work
Question:
External Suppliers
Answer:
the businesses or individuals who provide the resources, services, products, and
materials for the firm's short-term and long-term needs
Question:
Internal Suppliers
Answer:
the employees or processes that supply important information or materials to a firm's
processes
Question:
Nested process
Answer:
the concept of a process within a process
Question:
Core process
Answer:
a set of activities that delivers value to external customers
Question:
Supplier relationship process
, Answer:
a process that selects the suppliers of services, materials, and information and facilitates
the timely and efficient flow of these items into the firm
Question:
New service/product development process
Answer:
a process that designs and develops new services or products from inputs received from
external customer specifications or from the market in general through the customer
relationship process
Question:
Order fulfillment process
Answer:
a process that includes the activities required to produce and deliver the service or
product to the external customer
Question:
Customer relationship process
Answer:
a process that identifies, attracts, and builds relationships with external customers, and
facilitates the placement of orders by customers, sometimes referred to as customer
relationship management
Question:
Support process
Answer:
a process that provides vital resources and inputs to the core processes and therefore is
essential to the management of the business
Question:
Operations strategy
Answer:
