USPS 943 EXAM SCRIPT TESTED QUESTIONS
AND SOLUTIONS CERTIFICATION
EVALUATION
●● A new employee asks you to help with something, but you have a lot
of work to finish and a deadline to meet.
Answer: ML -Suggest they ask other coworkers for help. Offer to assist
only if the other coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you
are too busy
●● You are using a machine when suddenly it stops working. You tell
your supervisor about the issue but need to wait for it to be fixed to be
able to finish your work on time.
Answer: ML -Check to see if there is another available machine you
may use.
LL- Take your break early while you wait for the machine to get fixed.
●● There is a lot of work for everyone and production goals must be met
today but you see a few coworkers talking and standing around.
Answer: ML- Encourage your coworkers to work together so everyone
can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the
deadline is met.
,●● Your coworker did not clean up her work area before she went on
break, so you clean it up to avoid a potential accident. She goes back to
her work station after her break without noticing anything.
Answer: ML -Tell her to be more cautious and aware of her work area
before she leaves and the importance of cleaning procedures and safety
precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
●● You are working to complete a task and must meet a deadline. A
coworker begins to ask you some questions that you know the answers
to and could explain, but that will take time away from the task you are
trying to finish.
Answer: ML- Ask if they can wait since you need to complete your
work.
LL- Let them know you cannot help because you have a deadline to
meet.
●● You are asked by your supervisor to help put away items that are
blocking a work station. You must meet your production quota and are
concerned that by helping, you won't have enough time to finish and the
quality of your work will be affected.
Answer: ML- Ask your supervisor if you may continue with your
assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because
of your deadline.
, ●● You notice that a machine is making a loud noise which could mean
it is about to break. You don't want to stop to call a technician because
you have a deadline to meet. If you fix it, it will take a few minutes, but
if you continue to work and then it breaks, it will take a few hours to fix.
Answer: ML- Stop working to fix it.
LL- Ignore the loud noise and keep working so you can meet your goal.
●● Your supervisor reviews a safety procedure with you, but from what
you previously learned, you know part of what he explained is not
correct.
What would you most and least likely do?
Answer: ML- Explain the way you learned the procedure and ask if he is
sure about the information he shared.
LL -Don't say anything since he is your supervisor.
●● I do what is required of me at work?
I try to do more than what is required of me at work?
Answer: MLM: I try to do more than what is required of me at work
●● I succeed more when I work harder?
Working harder does not always lead to success?
Answer: MLM: I succeed more when I work harder
AND SOLUTIONS CERTIFICATION
EVALUATION
●● A new employee asks you to help with something, but you have a lot
of work to finish and a deadline to meet.
Answer: ML -Suggest they ask other coworkers for help. Offer to assist
only if the other coworkers cannot.
LL- Tell the new employee you cannot help and apologize because you
are too busy
●● You are using a machine when suddenly it stops working. You tell
your supervisor about the issue but need to wait for it to be fixed to be
able to finish your work on time.
Answer: ML -Check to see if there is another available machine you
may use.
LL- Take your break early while you wait for the machine to get fixed.
●● There is a lot of work for everyone and production goals must be met
today but you see a few coworkers talking and standing around.
Answer: ML- Encourage your coworkers to work together so everyone
can meet the production goal.
LL -Work faster and complete your coworkers' tasks to make sure the
deadline is met.
,●● Your coworker did not clean up her work area before she went on
break, so you clean it up to avoid a potential accident. She goes back to
her work station after her break without noticing anything.
Answer: ML -Tell her to be more cautious and aware of her work area
before she leaves and the importance of cleaning procedures and safety
precautions to avoid accidents.
LL -Don't say anything because you cleaned it up already.
●● You are working to complete a task and must meet a deadline. A
coworker begins to ask you some questions that you know the answers
to and could explain, but that will take time away from the task you are
trying to finish.
Answer: ML- Ask if they can wait since you need to complete your
work.
LL- Let them know you cannot help because you have a deadline to
meet.
●● You are asked by your supervisor to help put away items that are
blocking a work station. You must meet your production quota and are
concerned that by helping, you won't have enough time to finish and the
quality of your work will be affected.
Answer: ML- Ask your supervisor if you may continue with your
assigned task so the quality of your work is not affected.
LL -Tell your supervisor you can't stop what you are working on because
of your deadline.
, ●● You notice that a machine is making a loud noise which could mean
it is about to break. You don't want to stop to call a technician because
you have a deadline to meet. If you fix it, it will take a few minutes, but
if you continue to work and then it breaks, it will take a few hours to fix.
Answer: ML- Stop working to fix it.
LL- Ignore the loud noise and keep working so you can meet your goal.
●● Your supervisor reviews a safety procedure with you, but from what
you previously learned, you know part of what he explained is not
correct.
What would you most and least likely do?
Answer: ML- Explain the way you learned the procedure and ask if he is
sure about the information he shared.
LL -Don't say anything since he is your supervisor.
●● I do what is required of me at work?
I try to do more than what is required of me at work?
Answer: MLM: I try to do more than what is required of me at work
●● I succeed more when I work harder?
Working harder does not always lead to success?
Answer: MLM: I succeed more when I work harder
