NUR 168 Exam 1 Questions with Verified
Correct Answers
Communication
Process of exchanging information and generating and transmitting meanings between two or
more people.
Also assists in meeting our psychological needs of love, belonging, and self-esteem.
David K Berlo communications
Communication process is initiated based on stimulus, in this case, the pt need that must be
addressed.
The sender or source (encoder) of the messages is a person or group who initiates or begins
the communication process.
Message
Actual communication product from source.
(speech, interview, conversation, chart, gesture, memorandum, or nursing note)
Channel
Communication is the medium the sender has selected to send the message.
Auditory- spoken words and cues.
Visual- sight, observations, and perception.
Kinesthetic- touch
,Feedback
conformation of the messages provides that the receiver has understood the intended
message.
Noise
Factors that distort the quality of a message can interfere with communication at any point in
the process.
Verbal communication
Exchange of information using words, including both the spoken and written word.
Depends on language or a prescribed way of using words so that people can share
information effectively.
Language reveals aspects of the person's intellectual development, educational level, and
geographic and cultural origin.
Nonverbal communication
The transmission of information without the use of words.
Includes facial expressions, eye contact, space, time, boundaries, and body movements.
Often helps to understand subtle and hidden meanings in what the patients or others are
saying verbally.
Information exchange
, When verbal and nonverbal communication do not match, nonverbal communication often
conveys the speaker's actual meaning.
Touch
A very personal behavior and means different things to different people.
Familial, regional, class, and cultural influences largely shape tactile experiences.
Viewed as the most effective nonverbal ways to express feelings of comfort, love, affection,
security, anger, frustration, aggression, excitement, and many others.
Eye contact
In many cultures, eye contact suggests respect and willingness to listen and to keep
communication.
Some view eye contact as nonverbal communication that reveals a person's true nature.
Nome native american and asian cultures view eye contact as an invasion of a person's
privacy or as confrontational.
In other cultures, people are taught to avoid eye contact, or out of respect, to not make eye
contact with a superior.
Electronic communication
The challenges of using social media include protecting patient privacy and confidentiality
and preventing unintended consequences for the employer or the nurse.
Correct Answers
Communication
Process of exchanging information and generating and transmitting meanings between two or
more people.
Also assists in meeting our psychological needs of love, belonging, and self-esteem.
David K Berlo communications
Communication process is initiated based on stimulus, in this case, the pt need that must be
addressed.
The sender or source (encoder) of the messages is a person or group who initiates or begins
the communication process.
Message
Actual communication product from source.
(speech, interview, conversation, chart, gesture, memorandum, or nursing note)
Channel
Communication is the medium the sender has selected to send the message.
Auditory- spoken words and cues.
Visual- sight, observations, and perception.
Kinesthetic- touch
,Feedback
conformation of the messages provides that the receiver has understood the intended
message.
Noise
Factors that distort the quality of a message can interfere with communication at any point in
the process.
Verbal communication
Exchange of information using words, including both the spoken and written word.
Depends on language or a prescribed way of using words so that people can share
information effectively.
Language reveals aspects of the person's intellectual development, educational level, and
geographic and cultural origin.
Nonverbal communication
The transmission of information without the use of words.
Includes facial expressions, eye contact, space, time, boundaries, and body movements.
Often helps to understand subtle and hidden meanings in what the patients or others are
saying verbally.
Information exchange
, When verbal and nonverbal communication do not match, nonverbal communication often
conveys the speaker's actual meaning.
Touch
A very personal behavior and means different things to different people.
Familial, regional, class, and cultural influences largely shape tactile experiences.
Viewed as the most effective nonverbal ways to express feelings of comfort, love, affection,
security, anger, frustration, aggression, excitement, and many others.
Eye contact
In many cultures, eye contact suggests respect and willingness to listen and to keep
communication.
Some view eye contact as nonverbal communication that reveals a person's true nature.
Nome native american and asian cultures view eye contact as an invasion of a person's
privacy or as confrontational.
In other cultures, people are taught to avoid eye contact, or out of respect, to not make eye
contact with a superior.
Electronic communication
The challenges of using social media include protecting patient privacy and confidentiality
and preventing unintended consequences for the employer or the nurse.
