OM 300 EXAM SCRIPT TESTED QUESTIONS
FULL SOLUTION PREMIUM STUDY
MATERIAL
●● Which of these is one of the three major OM functions within an
organization?
a. industrial engineering
b. economics
c. research and development
d. marketing
Answer: d. marketing
●● Which of the following OM decisions determines how a good or
service is produced and commits management to specific technology,
quality, human resources, and capital investment?
a. human resources and job design
b.process and capacity design
c. design of goods and services
d. managing quality
Answer: b. process and capacity design
●● The creation of goods and services is referred to as:
,a. production
b. formation
c. design
d. transformation
Answer: a. production
●● Productivity variables include:
a. production backlog
b. stock price
c. take time
d. labor
Answer: d. labor
●● The patriarch and matriarch of the book "Cheaper by the Dozen,"
Henry L. Gantt and Frank Lillian Gilbreth, were
a. pioneers of the production assembly line
b. among the first to systematically seek the best way to produce
c. world-renowned family psychologists
d. developed A3's
Answer: b. among the first to systematically seek the best way to
produce
,●● Supply chains are comprised of organizations and activities that
supply a firm with goods and services within:
a. business functions
b. production
c. a global network
d. operations management
Answer: c. a global network
●● Which of the following is considered to be a stakeholder?
a. community members
b. customers
c. distributors
d. all of the above
Answer: d. all of the above
●● Competition in the 21st century is no longer between companies; it is
between;
a. countries
b. individuals
c. supply chains
d. technologies
Answer: c. supply chains
, ●● Which of the following are considered to be the three primary
functions that all organizations perform?
a. production/operations, manufacturing, and finance/accounting
b.marketing research and development (R&D), and engineering
c. marketing, production, production/operations, and finance/accounting
d. none of the above
Answer: c. marketing, production/operations, and finance/accounting
●● The person who believed that management must do more to improve
the work environment and processes so that quality can be improved
was:
a. W. Edwards Deming
b. Walter Shewhart
c. Eli Whitney
d. Henry Ford
Answer: a. W. Edwards Deming
●● The economic activities that typically produce an intangible product
are referred to as:
a. phantoms
b. goods
c. services
d. products
FULL SOLUTION PREMIUM STUDY
MATERIAL
●● Which of these is one of the three major OM functions within an
organization?
a. industrial engineering
b. economics
c. research and development
d. marketing
Answer: d. marketing
●● Which of the following OM decisions determines how a good or
service is produced and commits management to specific technology,
quality, human resources, and capital investment?
a. human resources and job design
b.process and capacity design
c. design of goods and services
d. managing quality
Answer: b. process and capacity design
●● The creation of goods and services is referred to as:
,a. production
b. formation
c. design
d. transformation
Answer: a. production
●● Productivity variables include:
a. production backlog
b. stock price
c. take time
d. labor
Answer: d. labor
●● The patriarch and matriarch of the book "Cheaper by the Dozen,"
Henry L. Gantt and Frank Lillian Gilbreth, were
a. pioneers of the production assembly line
b. among the first to systematically seek the best way to produce
c. world-renowned family psychologists
d. developed A3's
Answer: b. among the first to systematically seek the best way to
produce
,●● Supply chains are comprised of organizations and activities that
supply a firm with goods and services within:
a. business functions
b. production
c. a global network
d. operations management
Answer: c. a global network
●● Which of the following is considered to be a stakeholder?
a. community members
b. customers
c. distributors
d. all of the above
Answer: d. all of the above
●● Competition in the 21st century is no longer between companies; it is
between;
a. countries
b. individuals
c. supply chains
d. technologies
Answer: c. supply chains
, ●● Which of the following are considered to be the three primary
functions that all organizations perform?
a. production/operations, manufacturing, and finance/accounting
b.marketing research and development (R&D), and engineering
c. marketing, production, production/operations, and finance/accounting
d. none of the above
Answer: c. marketing, production/operations, and finance/accounting
●● The person who believed that management must do more to improve
the work environment and processes so that quality can be improved
was:
a. W. Edwards Deming
b. Walter Shewhart
c. Eli Whitney
d. Henry Ford
Answer: a. W. Edwards Deming
●● The economic activities that typically produce an intangible product
are referred to as:
a. phantoms
b. goods
c. services
d. products
