Test bank for Organization Development by Anderson 6th edition
Chapter 1
1. Which is a feature of organization development (OD)?
Multiple Choice
■ a. unplanned process
■ b. department based
✓ c. increase effectiveness
■ d. managed by employees
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is
.
Multiple Choice
✓ a. organizational effectiveness
■ b. a full toolkit for OD practitioners to use
■ c. a set of core values
pa
■ d. management consulting
3. Which of the following is considered the backdrop and purpose of organization
development?
Multiple Choice
ss
■ a. training
■ b. consulting
✓ c. change
■ d. participation
vi
4. Which of the following are developed by OD practitioners so that change can be
developed and integrated into the organization’s functioning?
Multiple Choice
be
■ a. toolkits
■ b. needs analyses
■ c. change agents
✓ d. interventions
s
5. Because change is inevitable, leaders must adapt to which type of organizational
structure?
Multiple Choice
■ a. flat
■ b. hierarchical
■ c. line
✓ d. matrix
6. Which is true of organizational change?
Multiple Choice
■ a. It should be avoided until absolutely necessary.
✓ b. It should be strategically embraced.
■ c. It negatively affects organizational culture.
,Test bank for Organization Development by Anderson 6th edition
■ d. It is only relevant to certain industries.
7. Which describes the concept of organization development?
Multiple Choice
■ a. addressing employee participation in the public sector
■ b. emphasizing team development
■ c. coaching senior management
✓ d. the handling of specific changes
8. Which was discovered by the public sector employee surveys?
Multiple Choice
✓ a. Employees felt left out of business choices.
■ b. Employee engagement was higher than had been expected.
■ c. Very few employees completed the surveys.
■ d. The organizational culture was based on open communication.
9. As a result of increased participation in the public sector, .
pa
Multiple Choice
✓ a. people were more likely to accept changes
■ b. quality of communication decreased
■ c. access to training and development decreased
ss
■ d. relationships with supervisors remained the same
10. Which was an identified goal of Vodaphone?
Multiple Choice
vi
■ a. reduce employee accountability
■ b. maintain current organizational culture
✓ c. encourage innovation
■ d. continue the low level of industry competition
be
11. At Vodaphone, the company wanted to encourage a culture of that made their
own decisions and shared learning and development, speed, and accountability.
Multiple Choice
✓ a. confident employees
s
■ b. office politics
■ c. top-down management
■ d. commanding authority
12. How did Vodaphone encourage organizational change?
Multiple Choice
■ a. by embracing new hiring practices
■ b. by eliminating performance reviews
■ c. by decreasing accountability
✓ d. by focusing on skills training
13. Which Vodaphone employee would be most likely to work with a professional coach?
Multiple Choice
,Test bank for Organization Development by Anderson 6th edition
■ a. a university intern
■ b. a customer service representative
■ c. a newly hired assembler
✓ d. a manufacturing team manager
14. What was the purpose of Vodaphone’s leadership coaching program?
Multiple Choice
■ a. to train new managers in their positions
✓ b. to encourage more collective management efforts
■ c. to exchange information among industry competitors
■ d. to reduce delegation by managers
15. Which was a benefit of the leadership coaching program at Vodaphone?
Multiple Choice
■ a. Managers continued their traditional way of running their organization.
■ b. Employees were in charge of delegating their own tasks.
pa
✓ c. Managers received professional feedback.
■ d. Competition decreased over time.
16. Because of stress that healthcare workers endure, OD professionals have found that
can reduce burnout and turnover.
ss
Multiple Choice
■ a. assignments that are open to interpretation
■ b. strong authority presence
■ c. reduced accountability
vi
✓ d. decision-making power
17. Which was a function of the dramatic role play exercises at the Cancer Center?
Multiple Choice
be
✓ a. understanding how others do their jobs
■ b. trying out potential new jobs
■ c. demonstrating one’s current job functions
■ d. creating new job descriptions for the company
s
18. Which of the following is the most useful in learning another person’s role?
Multiple Choice
■ a. individual interviews
■ b. OD interventions
✓ c. dramatic exercises
■ d. employee surveys
19. Janeleigh supervises a large department with numerous roles and functions. Recently,
she has noticed that many of her subordinates are implying that their roles are the most
important and the most difficult. What practice should Janeleigh implement for her
department employees to understand and value their coworkers?
Multiple Choice
■ a. individual surveys
, Test bank for Organization Development by Anderson 6th edition
■ b. select interviews
✓ c. role play exercises
■ d. training workshops
20. Which was a driving factor for the organizational change initiative by the German
trading company, ABA?
Multiple Choice
■ a. limited competition
✓ b. restructuring of departments
■ c. small number of employees
■ d. reducing territory
21. Which were a finding of the final ABA employee surveys?
Multiple Choice
✓ a. Employees felt good about the concept of change.
■ b. Employees had lost trust in organizational leadership.
pa
■ c. Employees’ fears of change had increased.
■ d. Employees’ communication had become restricted.
22. What type of change prompted ABA to reorganize into a three-division structure?
Multiple Choice
ss
■ a. new management
■ b. new corporate policies
✓ c. global expansion
■ d. technology changes
vi
23. What data indicated positive feelings from employees regarding the changes that
occurred at ABA?
Multiple Choice
be
✓ a. interviews
■ b. observations
■ c. focus groups
■ d. error reports
s
24. Which approach was utilized at ABA in order to kick off the organizational change effort
to communicate messages to the staff?
Multiple Choice
✓ a. top-down approach
■ b. bottom-up approach
■ c. centralized decision making
■ d. decentralized decision making
25. Which of the following was noted by leaders as a result of the change at ABA?
Multiple Choice
✓ a. more trusting relationships
■ b. expanded locations
■ c. increased technology usage
Chapter 1
1. Which is a feature of organization development (OD)?
Multiple Choice
■ a. unplanned process
■ b. department based
✓ c. increase effectiveness
■ d. managed by employees
2. Many definitions of OD propose a consistent theme that an outcome of OD activities is
.
Multiple Choice
✓ a. organizational effectiveness
■ b. a full toolkit for OD practitioners to use
■ c. a set of core values
pa
■ d. management consulting
3. Which of the following is considered the backdrop and purpose of organization
development?
Multiple Choice
ss
■ a. training
■ b. consulting
✓ c. change
■ d. participation
vi
4. Which of the following are developed by OD practitioners so that change can be
developed and integrated into the organization’s functioning?
Multiple Choice
be
■ a. toolkits
■ b. needs analyses
■ c. change agents
✓ d. interventions
s
5. Because change is inevitable, leaders must adapt to which type of organizational
structure?
Multiple Choice
■ a. flat
■ b. hierarchical
■ c. line
✓ d. matrix
6. Which is true of organizational change?
Multiple Choice
■ a. It should be avoided until absolutely necessary.
✓ b. It should be strategically embraced.
■ c. It negatively affects organizational culture.
,Test bank for Organization Development by Anderson 6th edition
■ d. It is only relevant to certain industries.
7. Which describes the concept of organization development?
Multiple Choice
■ a. addressing employee participation in the public sector
■ b. emphasizing team development
■ c. coaching senior management
✓ d. the handling of specific changes
8. Which was discovered by the public sector employee surveys?
Multiple Choice
✓ a. Employees felt left out of business choices.
■ b. Employee engagement was higher than had been expected.
■ c. Very few employees completed the surveys.
■ d. The organizational culture was based on open communication.
9. As a result of increased participation in the public sector, .
pa
Multiple Choice
✓ a. people were more likely to accept changes
■ b. quality of communication decreased
■ c. access to training and development decreased
ss
■ d. relationships with supervisors remained the same
10. Which was an identified goal of Vodaphone?
Multiple Choice
vi
■ a. reduce employee accountability
■ b. maintain current organizational culture
✓ c. encourage innovation
■ d. continue the low level of industry competition
be
11. At Vodaphone, the company wanted to encourage a culture of that made their
own decisions and shared learning and development, speed, and accountability.
Multiple Choice
✓ a. confident employees
s
■ b. office politics
■ c. top-down management
■ d. commanding authority
12. How did Vodaphone encourage organizational change?
Multiple Choice
■ a. by embracing new hiring practices
■ b. by eliminating performance reviews
■ c. by decreasing accountability
✓ d. by focusing on skills training
13. Which Vodaphone employee would be most likely to work with a professional coach?
Multiple Choice
,Test bank for Organization Development by Anderson 6th edition
■ a. a university intern
■ b. a customer service representative
■ c. a newly hired assembler
✓ d. a manufacturing team manager
14. What was the purpose of Vodaphone’s leadership coaching program?
Multiple Choice
■ a. to train new managers in their positions
✓ b. to encourage more collective management efforts
■ c. to exchange information among industry competitors
■ d. to reduce delegation by managers
15. Which was a benefit of the leadership coaching program at Vodaphone?
Multiple Choice
■ a. Managers continued their traditional way of running their organization.
■ b. Employees were in charge of delegating their own tasks.
pa
✓ c. Managers received professional feedback.
■ d. Competition decreased over time.
16. Because of stress that healthcare workers endure, OD professionals have found that
can reduce burnout and turnover.
ss
Multiple Choice
■ a. assignments that are open to interpretation
■ b. strong authority presence
■ c. reduced accountability
vi
✓ d. decision-making power
17. Which was a function of the dramatic role play exercises at the Cancer Center?
Multiple Choice
be
✓ a. understanding how others do their jobs
■ b. trying out potential new jobs
■ c. demonstrating one’s current job functions
■ d. creating new job descriptions for the company
s
18. Which of the following is the most useful in learning another person’s role?
Multiple Choice
■ a. individual interviews
■ b. OD interventions
✓ c. dramatic exercises
■ d. employee surveys
19. Janeleigh supervises a large department with numerous roles and functions. Recently,
she has noticed that many of her subordinates are implying that their roles are the most
important and the most difficult. What practice should Janeleigh implement for her
department employees to understand and value their coworkers?
Multiple Choice
■ a. individual surveys
, Test bank for Organization Development by Anderson 6th edition
■ b. select interviews
✓ c. role play exercises
■ d. training workshops
20. Which was a driving factor for the organizational change initiative by the German
trading company, ABA?
Multiple Choice
■ a. limited competition
✓ b. restructuring of departments
■ c. small number of employees
■ d. reducing territory
21. Which were a finding of the final ABA employee surveys?
Multiple Choice
✓ a. Employees felt good about the concept of change.
■ b. Employees had lost trust in organizational leadership.
pa
■ c. Employees’ fears of change had increased.
■ d. Employees’ communication had become restricted.
22. What type of change prompted ABA to reorganize into a three-division structure?
Multiple Choice
ss
■ a. new management
■ b. new corporate policies
✓ c. global expansion
■ d. technology changes
vi
23. What data indicated positive feelings from employees regarding the changes that
occurred at ABA?
Multiple Choice
be
✓ a. interviews
■ b. observations
■ c. focus groups
■ d. error reports
s
24. Which approach was utilized at ABA in order to kick off the organizational change effort
to communicate messages to the staff?
Multiple Choice
✓ a. top-down approach
■ b. bottom-up approach
■ c. centralized decision making
■ d. decentralized decision making
25. Which of the following was noted by leaders as a result of the change at ABA?
Multiple Choice
✓ a. more trusting relationships
■ b. expanded locations
■ c. increased technology usage
