https://www.stuvia.com/user/lectkeshi
TEST BANK Communication in Nursing
8th Edition Julia Balzer Riley All
Chapters 1-30
https://www.stuvia.com/user/lectkeshi
, Table of
ContentsCaring
Chapter 1: Responsible, Assertive,
Communication in Nursing Chapter 2: The Client-
Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other:
Communication and Culture Chapter 5:
Demonstrating Warmth
Chapter 6: Showing
Respect Chapter 7:
Being Genuine
Chapter 8: Being
Empathetic Chapter 9:
Using Self-Disclosure
Chapter 10: Being
specific Chapter 11:
Asking Questions
Chapter 12: Expressing
Opinions Chapter 13:
Using Humor
Chapter 14: Embracing the Spiritual Journey of Health
Caring, Meaning Making Chapter 15: Requesting Support
Chapter 16: Overcoming
Evaluation Anxiety Chapter 17:
Working with Feedback
Chapter 18: Using Relaxation
technique
Chapter 19: Incorporating Imagery in
Professional Practice and Self-Care Chapter
20 Incorporating Positive Self-Talk
,https://www.stuvia.com/user/lectkeshi
Chapter 1: Responsible, Assertive, Caring Communication in
Nursing
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene
to a nursing assistant. Which statement if made by the
nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you
have time? If not, I will skip
my lunch and do it myself.”
b. “You never get your work done and are always on the phone.
You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the
client now, and you can
go to lunch when you are finished.”
d. “I have important work to complete this morning. You will
assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse
should use assertive rights, avoid irrational beliefs, and use the
Describe Express Specify Consequence script to formulate an
assertive response. Describe: “The client needs help with
bathing.” Express and Specify: “I want you to assist the client
now. ”Consequence: “You can go to lunch when you are finished.
”The other statements are nonassertive or aggressive: “Would you
mind helping the client with a bath when you have time? If not, I
will skip my lunch and do it myself.” is nonassertive, hesitant,
and apologetic. “You never get your work done and are always
on the phone. You need to help the client right now with a bath,
or I will write you up.” is aggressive, blaming, and negative. “I
have important work to complete this morning. You will assist the
client with a bath. Do not take a break until you have finished.”
https://www.stuvia.com/user/lectkeshi
, is aggressive, sarcastic, uncaring, and superior. DIF: Analysis REF:
p. 6 TOP: Integrated Process: Communication and Documentation
MSC: Safe and Effective Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing
safe care to clients who are seriously ill. The nurse manager
should suggest which intervention to effectively help the nurse
balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on
the unit.
b. Request a transfer to another nursing care unit with patients
who are stable.
c. Write down stories in a journal about how caring makes a
difference for patients.
d. Use an assertive communication style for every patient–nurse
interaction.
ANS:C
TEST BANK Communication in Nursing
8th Edition Julia Balzer Riley All
Chapters 1-30
https://www.stuvia.com/user/lectkeshi
, Table of
ContentsCaring
Chapter 1: Responsible, Assertive,
Communication in Nursing Chapter 2: The Client-
Nurse Relationship: A Helping Relationship
Chapter 3: Solving Problems Together
Chapter 4: Understanding Each Other:
Communication and Culture Chapter 5:
Demonstrating Warmth
Chapter 6: Showing
Respect Chapter 7:
Being Genuine
Chapter 8: Being
Empathetic Chapter 9:
Using Self-Disclosure
Chapter 10: Being
specific Chapter 11:
Asking Questions
Chapter 12: Expressing
Opinions Chapter 13:
Using Humor
Chapter 14: Embracing the Spiritual Journey of Health
Caring, Meaning Making Chapter 15: Requesting Support
Chapter 16: Overcoming
Evaluation Anxiety Chapter 17:
Working with Feedback
Chapter 18: Using Relaxation
technique
Chapter 19: Incorporating Imagery in
Professional Practice and Self-Care Chapter
20 Incorporating Positive Self-Talk
,https://www.stuvia.com/user/lectkeshi
Chapter 1: Responsible, Assertive, Caring Communication in
Nursing
Multiple Choice
1. The nurse plans to delegate a client’s personal hygiene
to a nursing assistant. Which statement if made by the
nurse to the nursing assistant is assertive?
a. “Would you mind helping the client with a bath when you
have time? If not, I will skip
my lunch and do it myself.”
b. “You never get your work done and are always on the phone.
You need to help the
client right now with a bath, or I will write you up.”
c. “The client needs help with bathing. I want you to assist the
client now, and you can
go to lunch when you are finished.”
d. “I have important work to complete this morning. You will
assist the client with a
bath. Do not take a break until you have finished.”
ANS:C
An assertive statement is clear, direct, and respectful; the nurse
should use assertive rights, avoid irrational beliefs, and use the
Describe Express Specify Consequence script to formulate an
assertive response. Describe: “The client needs help with
bathing.” Express and Specify: “I want you to assist the client
now. ”Consequence: “You can go to lunch when you are finished.
”The other statements are nonassertive or aggressive: “Would you
mind helping the client with a bath when you have time? If not, I
will skip my lunch and do it myself.” is nonassertive, hesitant,
and apologetic. “You never get your work done and are always
on the phone. You need to help the client right now with a bath,
or I will write you up.” is aggressive, blaming, and negative. “I
have important work to complete this morning. You will assist the
client with a bath. Do not take a break until you have finished.”
https://www.stuvia.com/user/lectkeshi
, is aggressive, sarcastic, uncaring, and superior. DIF: Analysis REF:
p. 6 TOP: Integrated Process: Communication and Documentation
MSC: Safe and Effective Care Environment: Management of Care
2. A hospital nurse is concerned about the demands of providing
safe care to clients who are seriously ill. The nurse manager
should suggest which intervention to effectively help the nurse
balance the demanding work in the hospital setting?
a. Delegate more tasks to the unlicensed nursing personnel on
the unit.
b. Request a transfer to another nursing care unit with patients
who are stable.
c. Write down stories in a journal about how caring makes a
difference for patients.
d. Use an assertive communication style for every patient–nurse
interaction.
ANS:C
