HNF 444 FINAL EXAM QUESTIONS WITH
VERIFIED ANSWERS, Exams of Social Sciences
1. What is job design?
A. The process of hiring new employees
B. An outgrowth of analysis concerned with structuring jobs to improve
organizational efficiency and employee job satisfaction
C. The process of setting salaries
D. The process of firing employees
Answer: B — Job design is an outgrowth of analysis concerned with structuring jobs
to improve organizational efficiency and employee job satisfaction .
2. What is job enlargement?
A. Increasing the number of tasks along with control over those tasks
B. Increasing the number of tasks
C. Decreasing the number of tasks
D. Changing the job title
Answer: B — Job enlargement is increasing the number of tasks .
3. What is job enrichment?
A. Increasing the number of tasks
B. Increasing the number of tasks along with control over those tasks
C. Decreasing the number of tasks
D. Changing the job title
Answer: B — Job enrichment is increasing the number of tasks along with control
over those tasks .
4. What are characteristics of an effective performance appraisal system?
A. Only job related criteria
B. Only performance expectations
C. Job related criteria, performance expectations, standardization, trained appraisers,
continuous open communication, performance reviews, due process
D. Only trained appraisers
Answer: C — Characteristics include job related criteria, performance expectations,
standardization, trained appraisers, continuous open communication, performance
reviews, and due process .
5. What is labor relations?
A. The interaction between employees
, B. The interaction between management and a labor union
C. The interaction between management and customers
D. The interaction between suppliers and vendors
Answer: B — Labor relations is the interaction between management and a labor
union .
6. What is collective bargaining?
A. Negotiation between employees
B. Negotiation of terms of agreement between an employer and a union
C. Negotiation between management and customers
D. Negotiation between suppliers
Answer: B — Collective bargaining is negotiation of terms of agreement between an
employer and a union .
7. What are the steps in forming a union?
A. Management votes, union petitions, NLRB approves
B. Sufficient employees sign authorization cards, union petitions NLRB for election,
NLRB sets date and monitors election
C. Employees vote, management approves, NLRB certifies
D. Union petitions, management approves, employees vote
Answer: B — Steps are: 1) sufficient employees sign authorization cards, 2) union
petitions NLRB for election, 3) NLRB sets date, monitors secret ballot, certifies union
if majority votes for it .
8. What did the Wagner Act accomplish?
A. Balanced power of labor and management
B. Protected employee effort to organize and bargain collectively and to strike
C. Prohibited unions from coercing employees
D. Allowed managers to influence union decisions
Answer: B — The Wagner Act protected employee effort to organize and bargain
collectively and to strike .
9. What did the Taft-Hartley Act accomplish?
A. Protected employee effort to organize
B. Balanced the power of labor and management, prohibits unions from coercing
employees, allows managers to discuss but not influence union decisions
C. Prohibited all unions
D. Eliminated collective bargaining
VERIFIED ANSWERS, Exams of Social Sciences
1. What is job design?
A. The process of hiring new employees
B. An outgrowth of analysis concerned with structuring jobs to improve
organizational efficiency and employee job satisfaction
C. The process of setting salaries
D. The process of firing employees
Answer: B — Job design is an outgrowth of analysis concerned with structuring jobs
to improve organizational efficiency and employee job satisfaction .
2. What is job enlargement?
A. Increasing the number of tasks along with control over those tasks
B. Increasing the number of tasks
C. Decreasing the number of tasks
D. Changing the job title
Answer: B — Job enlargement is increasing the number of tasks .
3. What is job enrichment?
A. Increasing the number of tasks
B. Increasing the number of tasks along with control over those tasks
C. Decreasing the number of tasks
D. Changing the job title
Answer: B — Job enrichment is increasing the number of tasks along with control
over those tasks .
4. What are characteristics of an effective performance appraisal system?
A. Only job related criteria
B. Only performance expectations
C. Job related criteria, performance expectations, standardization, trained appraisers,
continuous open communication, performance reviews, due process
D. Only trained appraisers
Answer: C — Characteristics include job related criteria, performance expectations,
standardization, trained appraisers, continuous open communication, performance
reviews, and due process .
5. What is labor relations?
A. The interaction between employees
, B. The interaction between management and a labor union
C. The interaction between management and customers
D. The interaction between suppliers and vendors
Answer: B — Labor relations is the interaction between management and a labor
union .
6. What is collective bargaining?
A. Negotiation between employees
B. Negotiation of terms of agreement between an employer and a union
C. Negotiation between management and customers
D. Negotiation between suppliers
Answer: B — Collective bargaining is negotiation of terms of agreement between an
employer and a union .
7. What are the steps in forming a union?
A. Management votes, union petitions, NLRB approves
B. Sufficient employees sign authorization cards, union petitions NLRB for election,
NLRB sets date and monitors election
C. Employees vote, management approves, NLRB certifies
D. Union petitions, management approves, employees vote
Answer: B — Steps are: 1) sufficient employees sign authorization cards, 2) union
petitions NLRB for election, 3) NLRB sets date, monitors secret ballot, certifies union
if majority votes for it .
8. What did the Wagner Act accomplish?
A. Balanced power of labor and management
B. Protected employee effort to organize and bargain collectively and to strike
C. Prohibited unions from coercing employees
D. Allowed managers to influence union decisions
Answer: B — The Wagner Act protected employee effort to organize and bargain
collectively and to strike .
9. What did the Taft-Hartley Act accomplish?
A. Protected employee effort to organize
B. Balanced the power of labor and management, prohibits unions from coercing
employees, allows managers to discuss but not influence union decisions
C. Prohibited all unions
D. Eliminated collective bargaining
