Nurb 3030 Exam 3 Study
Guide with Guaranteed
Pass Solutions Updated.
Communication Fundamentals
Q1. What takes place during the encoding and decoding portions
of communication?
Answer: Communication is interactive sharing of information. It
requires a sender, a message, and a receiver. The receiver has the
responsibility to listen to, process, and understand (encode or
code) the information and then respond to the sender by giving
feedback (decoding) .
Q2. What factors interfere with the encoding process?
Answer:
, Sender factors: Unclear speech, monotone voice, poor
sentence structure, inappropriate use of terminology or
jargon, lack of knowledge about the topic
Receiver factors: Lack of attention, prejudice and bias,
preoccupation with another problem, physical factors such as
pain, drowsiness, or impairment
Q3. What are verbal, nonverbal, and paraverbal communication?
Answer:
Verbal communication: Both the written and spoken word,
constituting only about 7% of the communicated message
Nonverbal communication: Makes up 58% of
communication and includes body language, facial
expressions, gestures, physical appearance, touch, and
spatial territory (personal space)
Paraverbal communication: Includes tone, pitch, and pace
of voice
Q4. What are verbal blockers to communication?
Answer: Automatic defensiveness, close-ended questions,
accusing or blaming, sarcasm, constant interruptions, judging,
name-calling, diagnosing, stating opinions as proven facts,
making generalizations, patronizing, vague reassurances, telling
people how they should feel, changing the subject, expecting
mind reading
Q5. What are paraverbal blockers?
Answer: Getting in someone's space, yelling, nonstop rapid
talking
Guide with Guaranteed
Pass Solutions Updated.
Communication Fundamentals
Q1. What takes place during the encoding and decoding portions
of communication?
Answer: Communication is interactive sharing of information. It
requires a sender, a message, and a receiver. The receiver has the
responsibility to listen to, process, and understand (encode or
code) the information and then respond to the sender by giving
feedback (decoding) .
Q2. What factors interfere with the encoding process?
Answer:
, Sender factors: Unclear speech, monotone voice, poor
sentence structure, inappropriate use of terminology or
jargon, lack of knowledge about the topic
Receiver factors: Lack of attention, prejudice and bias,
preoccupation with another problem, physical factors such as
pain, drowsiness, or impairment
Q3. What are verbal, nonverbal, and paraverbal communication?
Answer:
Verbal communication: Both the written and spoken word,
constituting only about 7% of the communicated message
Nonverbal communication: Makes up 58% of
communication and includes body language, facial
expressions, gestures, physical appearance, touch, and
spatial territory (personal space)
Paraverbal communication: Includes tone, pitch, and pace
of voice
Q4. What are verbal blockers to communication?
Answer: Automatic defensiveness, close-ended questions,
accusing or blaming, sarcasm, constant interruptions, judging,
name-calling, diagnosing, stating opinions as proven facts,
making generalizations, patronizing, vague reassurances, telling
people how they should feel, changing the subject, expecting
mind reading
Q5. What are paraverbal blockers?
Answer: Getting in someone's space, yelling, nonstop rapid
talking
