WGU D351 FUNCTIONS OF HUMAN RESOURCE MANAGEMENT TERMS UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

WGU D351 FUNCTIONS OF HUMAN RESOURCE
MANAGEMENT TERMS UPDATED ACTUAL QUESTIONS
AND CORRECT ANSWERS

Question:
1. Absenteeism
Answer:
The failure of an employee to report to the workplace as scheduled

Question:
2. Accountability
Answer:
The personal duty to someone else (a higher-level manager or the organization itself) for the effective use
of resources to complete an assignment

Question:
3. Active listening
Answer:
The intention and ability to listen to others, use the content and context of the communication, and respond
appropriately

Question:
4. Adverse employment action
Answer:
Any action, such as firings, demotions, schedule reductions, or changes, that would harm the individual
employee

Question:
5. Affirmative action
Answer:
A series of policies, programs, and initiatives that have been instituted by various entities within both
government and the private sector that are designed to prefer hiring of individuals from protected groups in
certain circumstances in an attempt to mitigate past discrimination

Question:
6. Arbitrator
Answer:
A neutral third party who resolves a conflict by making a binding decision

Question:
7. Assessment center
Answer:
A place where job applicants undergo a series of tests, interviews, and simulated experiences to determine
their potential for a particular job

,Question:
8. Authority
Answer:
The right to give orders, enforce obedience, make decisions, and commit resources toward completing
organizational goals

Question:
9. Autocratic style of management
Answer:
Highly directive and low in supportiveness. Appropriate when interacting with low-capability employees.

Question:
10. Consultative style of management
Answer:
Highly directive and highly supportive behavior, is appropriate when interacting with moderately capable
employees. Give specific instructions, and oversee performance at all major stages of a task.

Question:
11. Participative style of management
Answer:
Low directive behavior and high supportive behavior, and it is appropriate when interacting with
employees with high capability. Spend a small amount of time giving general directions and a great deal of
time giving encouragement.

Question:
12. Empowering Style of Management
Answer:
Provide very little direction or support to employees, appropriate for outstanding employees. You should
let them know what needs to be done and answer their questions, but it is not necessary to oversee their
performance.

Question:
13. Behaviorally anchored rating scale (BARS) form
Answer:
A performance appraisal that provides a description of each assessment along a continuum

Question:
14. Behaviors
Answer:
The actions taken by an individual

Question:
15. Bias
Answer:
A personality-based tendency, either toward or against something

,Question:
16. Biological job design
Answer:
Designing jobs by focusing on minimizing the physical strain on the worker by structuring the physical
work environment around the way the body works

Question:
17. Bona fide occupational qualification (BFOQ)
Answer:
A qualification that is absolutely required in order for an individual to be able to successfully do a
particular job

Question:
18. Bonus
Answer:
A lump sum payment, typically given to an individual at the end of a time period

Question:
19. Broadbanding
Answer:
Combining multiple pay levels into one

Question:
20. Burnout
Answer:
Constant lack of interest and motivation to perform one's job

Question:
21. Business necessity
Answer:
When a particular practice is necessary for the safe and efficient operation of the business and when there
is a specific business purpose for applying a particular standard that may, in fact, be discriminatory

Question:
22. Business skills
Answer:
The analytical and quantitative skills—including in-depth knowledge of how the business works and its
budgeting and strategic-planning processes—that are necessary for a manager to understand and contribute
to the profitability of the organization

Question:
23. Career
Answer:
The individually perceived sequence of attitudes and behaviors associated with work-related experiences
and activities over the span of a person's life

, Question:
24. Career plateau
Answer:
When an individual feels unchallenged in their current job and has little or no chance of advancement

Question:
25. Centralization
Answer:
Degree to which decision making is concentrated within the organization

Question:
26. Coaching
Answer:
The process of giving motivational feedback to maintain and improve performance

Question:
27. COBRA
Answer:
A law that requires employers to offer to maintain health insurance on individuals who leave their
employment (for a period of time)

Question:
28. Cognitive ability test
Answer:
An assessment of general intelligence or of some type of aptitude for a particular job

Question:
29. Cohesiveness
Answer:
An intent and desire for group members to stick together in their actions

Question:
30. Collective bargaining
Answer:
The negotiation process resulting in a contract between union employees and management that covers
employment conditions

Question:
31. Commission
Answer:
A payment typically provided to a salesperson for selling an item to a customer

Question:
32. Communication
Answer:
The process of transmitting information and meaning