HCQM
HEALTH CARE QUALITY MANAGEMENT
MIDTERM EXAM QUESTIONS AND ANSWERS
Health care management, specifically, is the profession
that - correct answer provides leadership and direction to
organizations that deliver personal health services and to
divisions, departments, units, or services within those
organizations
What is considered to be an extrinsic motivator? - correct
answer reinforcements that are given by another person.
Ex. giving bonuses
Among the generational groups in the workplace today,
which cohort is most likely to be motivated by loyalty? -
correct answer Traditionalist Generation
,HCQM
What is the process of identifying a desired future state
for an organization and a means to achieve it? - correct answer
Strategic Planning
What aims to identify what the organization does, whom
it serves, and how it does it? - correct answer Mission
What aims to identify a specific future state of the
organization? - correct answer Vision
What aims to define the organization's culture? - correct
answer Value
People with a growth mindset believe - correct answer their
intelligence and abilities are malleable, that they can be
developed through learning, practice, and hard work
Human thinking occurs along a continuum of two modes
or speeds: _________ is fast, unconscious, effortless, and
uses intuition; and _________ is slow, conscious,
, HCQM
controlled, effortful, and uses reasoning. - correct answer
Automatic; Deliberate
What are two important functions of a SWOT analysis -
correct answer to gather a snapshot of how the organization
is currently interacting with the market
Which of the following activities is part of strategy
execution? - correct answer Monitoring and control
The emergence of a market orientation where
sustainable distinctive advantage is based on __________
more effectively than competitors is creating profound
changes in the practice of health care marketing. - correct
answer the ability of an organization to create,
communicate, and deliver customer lifetime value
Internal domains of Health Service Administration
include: - correct answer staffing, budgeting, quality services,
patient satisfaction, physician relations, financial
performance, technology acquisition, new service
development
HEALTH CARE QUALITY MANAGEMENT
MIDTERM EXAM QUESTIONS AND ANSWERS
Health care management, specifically, is the profession
that - correct answer provides leadership and direction to
organizations that deliver personal health services and to
divisions, departments, units, or services within those
organizations
What is considered to be an extrinsic motivator? - correct
answer reinforcements that are given by another person.
Ex. giving bonuses
Among the generational groups in the workplace today,
which cohort is most likely to be motivated by loyalty? -
correct answer Traditionalist Generation
,HCQM
What is the process of identifying a desired future state
for an organization and a means to achieve it? - correct answer
Strategic Planning
What aims to identify what the organization does, whom
it serves, and how it does it? - correct answer Mission
What aims to identify a specific future state of the
organization? - correct answer Vision
What aims to define the organization's culture? - correct
answer Value
People with a growth mindset believe - correct answer their
intelligence and abilities are malleable, that they can be
developed through learning, practice, and hard work
Human thinking occurs along a continuum of two modes
or speeds: _________ is fast, unconscious, effortless, and
uses intuition; and _________ is slow, conscious,
, HCQM
controlled, effortful, and uses reasoning. - correct answer
Automatic; Deliberate
What are two important functions of a SWOT analysis -
correct answer to gather a snapshot of how the organization
is currently interacting with the market
Which of the following activities is part of strategy
execution? - correct answer Monitoring and control
The emergence of a market orientation where
sustainable distinctive advantage is based on __________
more effectively than competitors is creating profound
changes in the practice of health care marketing. - correct
answer the ability of an organization to create,
communicate, and deliver customer lifetime value
Internal domains of Health Service Administration
include: - correct answer staffing, budgeting, quality services,
patient satisfaction, physician relations, financial
performance, technology acquisition, new service
development
