Itm final exam review Questions and
Correct Answers 2026 Updated.
Information system - Answer Combination of technology, people, and processes that work
together to collect process store and distribute information
Is 5 primary components - Answer Hardware, software data, people, processes
Hardware - Answer Physical devices used to process, store and display information
Software - Answer Programs and applications that tell hardware what to do
Data - Answer Raw facts
People - Answer Users who interact with the system
Processes - Answer Series of steps followed to achieve a business goal
Types of information systems - Answer Transaction processing systems (TPS), management
information systems (MIS), decision support systems (DSS), business intelligence systems,
collaboration systems
Transaction processing systems(TPS) - Answer Systems that handle day to day transactions
Management information systems (MIS) - Answer Systems designed to provide managers with
reports and tools
Decision support systems (DSS) - Answer Help complex decision making by analyzing data and
presenting possible solutions
Enterprise systems - Answer System that integrate various business functions into one
platform. REP, CRM, SCM
Business intelligence systems - Answer Tools for analyzing data to provide actionable insights
Collaboration systems - Answer Tools that help employees work together
, Is matter in business - Answer Efficiency, decision making, competitive advantage, customer
satisfaction
Characteristics of a digital firm - Answer Ubiquity, real time operations, global reach,
information driven decisions, customer centric approach
Porter's Five Forces - Answer threat of entry, threat of substitute, supplier power, buyer
power, and competitive rivalry
Porter's Value Chain Model - Answer inbound logistics, operations, outbound logistics,
marketing and sales, service
Business strategies enabled by it - Answer Low cost leadership, product differentiation, niche
strategies, strengthening customer and supplier intimacy
Enterprise applications - Answer systems that span functional areas, focus on executing
business processes across the business firm, and include all levels of management. ERP,CRM,
SCM, KMS
enterprise resource planning (ERP) - Answer integrates all departments and functions
throughout an organization into a single IT system
Customer Relationship Management (CRM) - Answer a company-wide business strategy
designed to optimize profitability, revenue, and customer satisfaction by focusing on highly
defined and precise customer groups
Supply chain management - Answer Manage the Flo of goods from customer to supplier
Knowledge management systems (KMS) - Answer to help businesses create
and share information.
Benefits of enterprise applications - Answer Improved efficiency, enhanced decision making,
customer satisfaction, scalability
Evolution of IT infrastructure - Answer Mainframe & minicomputer era: (1959 to present)
Personal computer era: (1981 to present)
Client/server era: (1983 to present)
Correct Answers 2026 Updated.
Information system - Answer Combination of technology, people, and processes that work
together to collect process store and distribute information
Is 5 primary components - Answer Hardware, software data, people, processes
Hardware - Answer Physical devices used to process, store and display information
Software - Answer Programs and applications that tell hardware what to do
Data - Answer Raw facts
People - Answer Users who interact with the system
Processes - Answer Series of steps followed to achieve a business goal
Types of information systems - Answer Transaction processing systems (TPS), management
information systems (MIS), decision support systems (DSS), business intelligence systems,
collaboration systems
Transaction processing systems(TPS) - Answer Systems that handle day to day transactions
Management information systems (MIS) - Answer Systems designed to provide managers with
reports and tools
Decision support systems (DSS) - Answer Help complex decision making by analyzing data and
presenting possible solutions
Enterprise systems - Answer System that integrate various business functions into one
platform. REP, CRM, SCM
Business intelligence systems - Answer Tools for analyzing data to provide actionable insights
Collaboration systems - Answer Tools that help employees work together
, Is matter in business - Answer Efficiency, decision making, competitive advantage, customer
satisfaction
Characteristics of a digital firm - Answer Ubiquity, real time operations, global reach,
information driven decisions, customer centric approach
Porter's Five Forces - Answer threat of entry, threat of substitute, supplier power, buyer
power, and competitive rivalry
Porter's Value Chain Model - Answer inbound logistics, operations, outbound logistics,
marketing and sales, service
Business strategies enabled by it - Answer Low cost leadership, product differentiation, niche
strategies, strengthening customer and supplier intimacy
Enterprise applications - Answer systems that span functional areas, focus on executing
business processes across the business firm, and include all levels of management. ERP,CRM,
SCM, KMS
enterprise resource planning (ERP) - Answer integrates all departments and functions
throughout an organization into a single IT system
Customer Relationship Management (CRM) - Answer a company-wide business strategy
designed to optimize profitability, revenue, and customer satisfaction by focusing on highly
defined and precise customer groups
Supply chain management - Answer Manage the Flo of goods from customer to supplier
Knowledge management systems (KMS) - Answer to help businesses create
and share information.
Benefits of enterprise applications - Answer Improved efficiency, enhanced decision making,
customer satisfaction, scalability
Evolution of IT infrastructure - Answer Mainframe & minicomputer era: (1959 to present)
Personal computer era: (1981 to present)
Client/server era: (1983 to present)
