WGU D336 BUSINESS OF IT APPLICATIONS
OBJECTIVE ASSESSMENT COMPLETE
REVIEW WITH FULL SOLUTIONS
●● Second phase of ITIL Strategy
Answer: Service Design
●● Third phase of ITIL Strategy
Answer: Service Transition
●● Fourth phase of ITIL Strategy
Answer: Service operation
●● Last phase (5th) of ITIL Strategy
Answer: Continual Service Improvement
●● IT staff and management have just completed the IT infrastructure
library (ITIL) phase in which a plan was developed to address customer
concerns.
Which ITIL phase comes next?
,Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Answer: Service Design?
●● Which term is used when an organization verifies all conditions are
met for a new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test
Answer: Acceptance testing?
●● Which IT infrastructure library (ITIL) function is the point of contact
for reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design
, Answer: Service Desk
●● Which role is responsible for negotiating the responsibilities of the
provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager
Answer: Service level manager?
●● Which phase of the IT infrastructure library (ITIL) provides
guidance on the practical aspects of day-to-day business activities and
ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Answer: Service operation?
OBJECTIVE ASSESSMENT COMPLETE
REVIEW WITH FULL SOLUTIONS
●● Second phase of ITIL Strategy
Answer: Service Design
●● Third phase of ITIL Strategy
Answer: Service Transition
●● Fourth phase of ITIL Strategy
Answer: Service operation
●● Last phase (5th) of ITIL Strategy
Answer: Continual Service Improvement
●● IT staff and management have just completed the IT infrastructure
library (ITIL) phase in which a plan was developed to address customer
concerns.
Which ITIL phase comes next?
,Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Answer: Service Design?
●● Which term is used when an organization verifies all conditions are
met for a new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test
Answer: Acceptance testing?
●● Which IT infrastructure library (ITIL) function is the point of contact
for reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design
, Answer: Service Desk
●● Which role is responsible for negotiating the responsibilities of the
provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager
Answer: Service level manager?
●● Which phase of the IT infrastructure library (ITIL) provides
guidance on the practical aspects of day-to-day business activities and
ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Answer: Service operation?
