WGU D336 BUSINESS OF IT APPLICATIONS
EXAM SCRIPT WITH VERIFIED QUESTIONS
AND ANSWERS
●● Value
Answer: The percieved benefits, usefulness and importnace of
something
●● User
Answer: A person who uses the service
●● Customer
Answer: Defines requirements for services
●● Sponsor
Answer: Authorizes budgets for services
●● Supplier
Answer: External partner who provides services to the orgnaization
●● Organization
, Answer: A group of people that has its own functions, responsibilities,
and authorities to achieve specific objectives.
●● Service
Answer: The means of enabling value co-creation by facilitating
outcomes that customers want to achieve without the customer having to
manage specific costs and risks.
●● Product
Answer: Configuration of resources, created by the orgnaization, that
will be potentially valuable to customers.
●● Service offering
Answer: A specific mix of services and products sold to a specific
customer
●● Goods
Answer: Ownership is transferred to customer
●● Access to resources
Answer: customer is allowed to use it
●● Service actions
EXAM SCRIPT WITH VERIFIED QUESTIONS
AND ANSWERS
●● Value
Answer: The percieved benefits, usefulness and importnace of
something
●● User
Answer: A person who uses the service
●● Customer
Answer: Defines requirements for services
●● Sponsor
Answer: Authorizes budgets for services
●● Supplier
Answer: External partner who provides services to the orgnaization
●● Organization
, Answer: A group of people that has its own functions, responsibilities,
and authorities to achieve specific objectives.
●● Service
Answer: The means of enabling value co-creation by facilitating
outcomes that customers want to achieve without the customer having to
manage specific costs and risks.
●● Product
Answer: Configuration of resources, created by the orgnaization, that
will be potentially valuable to customers.
●● Service offering
Answer: A specific mix of services and products sold to a specific
customer
●● Goods
Answer: Ownership is transferred to customer
●● Access to resources
Answer: customer is allowed to use it
●● Service actions
