WGU D336 BUSINESS OF IT APPLICATIONS 51
FULL SOLUTION STUDY GUIDE
◉ Agile.
Answer: An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a
way that is typified by collaboration, prioritization, iterative and
incremental delivery, and timeboxing. There are several specific
methods (or frameworks) that are classed as Agile, such as Scrum,
Lean, and Kanban.
◉ architecture management practice.
Answer: The practice of providing an understanding of all the
different elements that make up an organization and how those
elements relate to one another.
◉ asset register.
Answer: A database or list of assets, capturing key attributes such as
ownership and financial value.
◉ availability.
Answer: The ability of an IT service or other configuration item to
perform its agreed function when required.
,◉ availability management practice.
Answer: The practice of ensuring that services deliver agreed levels
of availability to meet the needs of customers and users.
◉ baseline.
Answer: A report or metric that serves as a starting point against
which progress or change can be assessed.
◉ best practice.
Answer: A way of working that has been proven to be successful by
multiple organizations.
◉ big data.
Answer: The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights.
◉ business analysis practice.
Answer: The practice of analysing a business or some element of a
business, defining its needs and recommending solutions to address
these needs and/or solve a business problem, and create value for
stakeholders.
◉ business case.
,Answer: A justification for expenditure of organizational resources,
providing information about costs, benefits, options, risks, and
issues.
◉ business impact analysis (BIA).
Answer: A key activity in the practice of service continuity
management that identifies vital business functions and their
dependencies.
◉ business relationship manager (BRM).
Answer: A role responsible for maintaining good relationships with
one or more customers.
◉ call.
Answer: An interaction (e.g. a telephone call) with the service desk.
A call could result in an incident or a service request being logged.
◉ call/contact centre.
Answer: An organization or business unit that handles large
numbers of incoming and outgoing calls and other interactions.
◉ capability.
Answer: The ability of an organization, person, process, application,
configuration item, or IT service to carry out an activity.
, ◉ capacity and performance management practice.
Answer: The practice of ensuring that services achieve agreed and
expected performance levels, satisfying current and future demand
in a cost-effective way.
◉ capacity planning.
Answer: The activity of creating a plan that manages resources to
meet demand for services.
◉ change.
Answer: The addition, modification, or removal of anything that
could have a direct or indirect effect on services.
◉ change authority.
Answer: A person or group responsible for authorizing a change.
◉ change enablement practice.
Answer: The practice of ensuring that risks are properly assessed,
authorizing changes to proceed and managing a change schedule in
order to maximize the number of successful service and product
changes.
◉ change model.
FULL SOLUTION STUDY GUIDE
◉ Agile.
Answer: An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a
way that is typified by collaboration, prioritization, iterative and
incremental delivery, and timeboxing. There are several specific
methods (or frameworks) that are classed as Agile, such as Scrum,
Lean, and Kanban.
◉ architecture management practice.
Answer: The practice of providing an understanding of all the
different elements that make up an organization and how those
elements relate to one another.
◉ asset register.
Answer: A database or list of assets, capturing key attributes such as
ownership and financial value.
◉ availability.
Answer: The ability of an IT service or other configuration item to
perform its agreed function when required.
,◉ availability management practice.
Answer: The practice of ensuring that services deliver agreed levels
of availability to meet the needs of customers and users.
◉ baseline.
Answer: A report or metric that serves as a starting point against
which progress or change can be assessed.
◉ best practice.
Answer: A way of working that has been proven to be successful by
multiple organizations.
◉ big data.
Answer: The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights.
◉ business analysis practice.
Answer: The practice of analysing a business or some element of a
business, defining its needs and recommending solutions to address
these needs and/or solve a business problem, and create value for
stakeholders.
◉ business case.
,Answer: A justification for expenditure of organizational resources,
providing information about costs, benefits, options, risks, and
issues.
◉ business impact analysis (BIA).
Answer: A key activity in the practice of service continuity
management that identifies vital business functions and their
dependencies.
◉ business relationship manager (BRM).
Answer: A role responsible for maintaining good relationships with
one or more customers.
◉ call.
Answer: An interaction (e.g. a telephone call) with the service desk.
A call could result in an incident or a service request being logged.
◉ call/contact centre.
Answer: An organization or business unit that handles large
numbers of incoming and outgoing calls and other interactions.
◉ capability.
Answer: The ability of an organization, person, process, application,
configuration item, or IT service to carry out an activity.
, ◉ capacity and performance management practice.
Answer: The practice of ensuring that services achieve agreed and
expected performance levels, satisfying current and future demand
in a cost-effective way.
◉ capacity planning.
Answer: The activity of creating a plan that manages resources to
meet demand for services.
◉ change.
Answer: The addition, modification, or removal of anything that
could have a direct or indirect effect on services.
◉ change authority.
Answer: A person or group responsible for authorizing a change.
◉ change enablement practice.
Answer: The practice of ensuring that risks are properly assessed,
authorizing changes to proceed and managing a change schedule in
order to maximize the number of successful service and product
changes.
◉ change model.
