WGU D336 BUSINESS OF IT APPLICATIONS 51
COMPREHENSIVE STUDY GUIDE WITH
SOLUTIONS
◉ Which term is used when an organization verifies all conditions
are met for a new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test.
Answer: Acceptance testing?
◉ Which IT infrastructure library (ITIL) function is the point of
contact for reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design.
Answer: Service Desk
, ◉ Which role is responsible for negotiating the responsibilities of
the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager.
Answer: Service level manager?
◉ Which phase of the IT infrastructure library (ITIL) provides
guidance on the practical aspects of day-to-day business activities
and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement.
Answer: Service operation?
◉ What is the focus of information technology service management
(ITSM)?
COMPREHENSIVE STUDY GUIDE WITH
SOLUTIONS
◉ Which term is used when an organization verifies all conditions
are met for a new service to be activated?
Service Level Agreements
Acceptance Testing
Improvement Plan
Availability Test.
Answer: Acceptance testing?
◉ Which IT infrastructure library (ITIL) function is the point of
contact for reporting incidents and service requests?
Service Operation
Service desk
Service Transition
Service design.
Answer: Service Desk
, ◉ Which role is responsible for negotiating the responsibilities of
the provider and the customer?
Capacity Manager
Compliance Manager
Service level manager
Information security manager.
Answer: Service level manager?
◉ Which phase of the IT infrastructure library (ITIL) provides
guidance on the practical aspects of day-to-day business activities
and ensures that the IT infrastructure runs smoothly?
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement.
Answer: Service operation?
◉ What is the focus of information technology service management
(ITSM)?
