WGU D336 BUSINESS OF IT APPLICATIONS 51
COMPLETE OBJECTIVE ASSESSMENT WITH
CORRECT ANSWERS
◉ capability.
Answer: The ability of an organization, person, process, application,
configuration item, or IT service to carry out an activity.
◉ cloud computing.
Answer: A model for enabling on-demand network access to a
shared pool of configurable computing resources that can be rapidly
provided with minimal management effort or provider interaction.
◉ driver.
Answer: Something that influences strategy, objectives, or
requirements.
◉ programme.
Answer: A set of related projects and activities, and an organization
structure created to direct and oversee them.
◉ change.
,Answer: The addition, modification, or removal of anything that
could have a direct or indirect effect on services.
◉ service management.
Answer: A set of specialized organizational capabilities for enabling
value for customers in the form of services.
◉ practice.
Answer: A set of organizational resources designed for performing
work or accomplishing an objective.
◉ customer experience (CX).
Answer: The sum of functional and emotional interactions with a
service and service provider as perceived by a service customer.
◉ value stream.
Answer: A series of steps an organization undertakes to create and
deliver products and services to consumers.
◉ digital transformation.
Answer: The evolution of traditional business models to meet the
needs of highly empowered customers, with technology playing an
enabling role.
,◉ Lean.
Answer: An approach that focuses on improving workflows by
maximizing value through the elimination of waste.
◉ system.
Answer: A combination of interacting elements organized and
maintained to achieve one or more stated purposes.
◉ governance.
Answer: The means by which an organization is directed and
controlled.
◉ service value system (SVS).
Answer: A model representing how all the components and
activities of an organization work together to facilitate value
creation.
◉ service.
Answer: A means of enabling value co-creation by facilitating
outcomes that customers want to achieve, without the customer
having to manage specific costs and risks.
◉ ITIL service value chain.
, Answer: An operating model for service providers that covers all the
key activities required to effectively manage products and services.
◉ ITIL guiding principles.
Answer: Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals, strategies, type of
work, or management structure.
◉ model.
Answer: A representation of a system, practice, process, service, or
other entity that is used to understand and predict its behaviour and
relationships.
◉ demand.
Answer: Input to the service value system based on opportunities
and needs from internal and external stakeholders.
◉ stakeholder.
Answer: A person or organization that has an interest or
involvement in an organization, product, service, practice, or other
entity.
◉ ITIL value chain activity.
COMPLETE OBJECTIVE ASSESSMENT WITH
CORRECT ANSWERS
◉ capability.
Answer: The ability of an organization, person, process, application,
configuration item, or IT service to carry out an activity.
◉ cloud computing.
Answer: A model for enabling on-demand network access to a
shared pool of configurable computing resources that can be rapidly
provided with minimal management effort or provider interaction.
◉ driver.
Answer: Something that influences strategy, objectives, or
requirements.
◉ programme.
Answer: A set of related projects and activities, and an organization
structure created to direct and oversee them.
◉ change.
,Answer: The addition, modification, or removal of anything that
could have a direct or indirect effect on services.
◉ service management.
Answer: A set of specialized organizational capabilities for enabling
value for customers in the form of services.
◉ practice.
Answer: A set of organizational resources designed for performing
work or accomplishing an objective.
◉ customer experience (CX).
Answer: The sum of functional and emotional interactions with a
service and service provider as perceived by a service customer.
◉ value stream.
Answer: A series of steps an organization undertakes to create and
deliver products and services to consumers.
◉ digital transformation.
Answer: The evolution of traditional business models to meet the
needs of highly empowered customers, with technology playing an
enabling role.
,◉ Lean.
Answer: An approach that focuses on improving workflows by
maximizing value through the elimination of waste.
◉ system.
Answer: A combination of interacting elements organized and
maintained to achieve one or more stated purposes.
◉ governance.
Answer: The means by which an organization is directed and
controlled.
◉ service value system (SVS).
Answer: A model representing how all the components and
activities of an organization work together to facilitate value
creation.
◉ service.
Answer: A means of enabling value co-creation by facilitating
outcomes that customers want to achieve, without the customer
having to manage specific costs and risks.
◉ ITIL service value chain.
, Answer: An operating model for service providers that covers all the
key activities required to effectively manage products and services.
◉ ITIL guiding principles.
Answer: Recommendations that can guide an organization in all
circumstances, regardless of changes in its goals, strategies, type of
work, or management structure.
◉ model.
Answer: A representation of a system, practice, process, service, or
other entity that is used to understand and predict its behaviour and
relationships.
◉ demand.
Answer: Input to the service value system based on opportunities
and needs from internal and external stakeholders.
◉ stakeholder.
Answer: A person or organization that has an interest or
involvement in an organization, product, service, practice, or other
entity.
◉ ITIL value chain activity.
