1|Page
WGU D469 PERFORMANCE ASSESSMENT WITH
COMPLETE SOLUTION
1. A manufacturing organization discovers that product defects have
increased significantly over the past six months. Management wants to
understand the underlying causes before implementing corrective
actions. Which quality-improvement approach is most appropriate?
A. Immediately increase final product inspection
B. Use a structured improvement methodology that identifies the
problem, measures current performance, analyzes root causes, improves
the process, and establishes controls
C. Replace all employees involved in the process
D. Increase production speed to compensate for defective units
Answer: B
2. A company adopts the philosophy that quality should be built into
every process rather than inspected into products at the end of
production. Which principle does this approach emphasize?
A. Prevention rather than detection
B. Increased final inspection
C. Maximum production volume
D. Reduction of employee involvement
Answer: A
3. Which quality-management philosophy is most strongly associated
with W. Edwards Deming?
A. Zero defects through employee punishment
B. Continuous improvement and management responsibility for
improving systems
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C. Quality is exclusively the responsibility of inspectors
D. Quality improvement should occur only when customers complain
Answer: B
4. A manager wants employees to continuously identify opportunities to
make small improvements to workplace processes. Which concept best
describes this approach?
A. Kaizen
B. Outsourcing
C. Benchmarking
D. Vertical integration
Answer: A
5. A healthcare organization establishes a process in which a proposed
improvement is implemented on a small scale, results are evaluated, and
the process is adjusted before broader implementation. Which
methodology is being demonstrated?
A. PDCA
B. EOQ
C. FIFO
D. SWOT
Answer: A
6. During the Plan phase of PDCA, what should an organization
primarily accomplish?
A. Standardize the final solution permanently
B. Identify the problem, establish objectives, analyze relevant
information, and develop a proposed improvement
C. Ignore baseline performance
D. Implement the solution across the entire organization immediately
,3|Page
Answer: B
7. A hospital uses a process map to identify unnecessary steps in patient
discharge. Which Lean objective is the organization pursuing?
A. Increasing non-value-added activity
B. Identifying and eliminating waste
C. Increasing inventory
D. Reducing customer involvement
Answer: B
8. Which of the following represents overproduction, one of the classic
forms of Lean waste?
A. Producing medical supplies before they are needed and allowing
excess inventory to accumulate
B. Correcting an incorrect patient record
C. Employees waiting for authorization
D. Transporting materials unnecessarily
Answer: A
9. A production employee spends several hours each day searching for
tools because equipment is stored inconsistently. Which Lean waste is
most directly represented?
A. Waiting
B. Motion
C. Overproduction
D. Defects
Answer: B
10. A hospital laboratory repeatedly requires employees to wait for
specimens because samples arrive in large batches at irregular intervals.
Which waste is most apparent?
, 4|Page
A. Waiting
B. Overprocessing
C. Defects
D. Excess inventory
Answer: A
11. Which activity would most directly represent overprocessing?
A. Performing unnecessary duplicate data-entry procedures that provide
no additional value to the customer
B. Waiting for a machine to become available
C. Producing too few products
D. Discarding defective materials
Answer: A
12. A Lean team identifies a procedure that requires employees to
correct errors repeatedly because the original process frequently
produces inaccurate information. Which waste is primarily involved?
A. Transportation
B. Defects
C. Overproduction
D. Inventory
Answer: B
13. A company creates a visual workplace in which tools are sorted,
arranged in designated locations, cleaned regularly, and maintained
according to standardized procedures. Which Lean method is being
applied?
A. 5S
B. DMAIC
C. SIPOC
D. FMEA
WGU D469 PERFORMANCE ASSESSMENT WITH
COMPLETE SOLUTION
1. A manufacturing organization discovers that product defects have
increased significantly over the past six months. Management wants to
understand the underlying causes before implementing corrective
actions. Which quality-improvement approach is most appropriate?
A. Immediately increase final product inspection
B. Use a structured improvement methodology that identifies the
problem, measures current performance, analyzes root causes, improves
the process, and establishes controls
C. Replace all employees involved in the process
D. Increase production speed to compensate for defective units
Answer: B
2. A company adopts the philosophy that quality should be built into
every process rather than inspected into products at the end of
production. Which principle does this approach emphasize?
A. Prevention rather than detection
B. Increased final inspection
C. Maximum production volume
D. Reduction of employee involvement
Answer: A
3. Which quality-management philosophy is most strongly associated
with W. Edwards Deming?
A. Zero defects through employee punishment
B. Continuous improvement and management responsibility for
improving systems
,2|Page
C. Quality is exclusively the responsibility of inspectors
D. Quality improvement should occur only when customers complain
Answer: B
4. A manager wants employees to continuously identify opportunities to
make small improvements to workplace processes. Which concept best
describes this approach?
A. Kaizen
B. Outsourcing
C. Benchmarking
D. Vertical integration
Answer: A
5. A healthcare organization establishes a process in which a proposed
improvement is implemented on a small scale, results are evaluated, and
the process is adjusted before broader implementation. Which
methodology is being demonstrated?
A. PDCA
B. EOQ
C. FIFO
D. SWOT
Answer: A
6. During the Plan phase of PDCA, what should an organization
primarily accomplish?
A. Standardize the final solution permanently
B. Identify the problem, establish objectives, analyze relevant
information, and develop a proposed improvement
C. Ignore baseline performance
D. Implement the solution across the entire organization immediately
,3|Page
Answer: B
7. A hospital uses a process map to identify unnecessary steps in patient
discharge. Which Lean objective is the organization pursuing?
A. Increasing non-value-added activity
B. Identifying and eliminating waste
C. Increasing inventory
D. Reducing customer involvement
Answer: B
8. Which of the following represents overproduction, one of the classic
forms of Lean waste?
A. Producing medical supplies before they are needed and allowing
excess inventory to accumulate
B. Correcting an incorrect patient record
C. Employees waiting for authorization
D. Transporting materials unnecessarily
Answer: A
9. A production employee spends several hours each day searching for
tools because equipment is stored inconsistently. Which Lean waste is
most directly represented?
A. Waiting
B. Motion
C. Overproduction
D. Defects
Answer: B
10. A hospital laboratory repeatedly requires employees to wait for
specimens because samples arrive in large batches at irregular intervals.
Which waste is most apparent?
, 4|Page
A. Waiting
B. Overprocessing
C. Defects
D. Excess inventory
Answer: A
11. Which activity would most directly represent overprocessing?
A. Performing unnecessary duplicate data-entry procedures that provide
no additional value to the customer
B. Waiting for a machine to become available
C. Producing too few products
D. Discarding defective materials
Answer: A
12. A Lean team identifies a procedure that requires employees to
correct errors repeatedly because the original process frequently
produces inaccurate information. Which waste is primarily involved?
A. Transportation
B. Defects
C. Overproduction
D. Inventory
Answer: B
13. A company creates a visual workplace in which tools are sorted,
arranged in designated locations, cleaned regularly, and maintained
according to standardized procedures. Which Lean method is being
applied?
A. 5S
B. DMAIC
C. SIPOC
D. FMEA
