EMOTIONAL INTELLIGENCE - CHAPTER 6 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

EMOTIONAL INTELLIGENCE - CHAPTER 6 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 Emotional intelligence - Answers 116 - ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions Reflecting feelings - Answers 117 - A reflection of feeling (ROF) is a helping response that accurately identifies the client's emotions based on the client's verbal or nonverbal messages. - the focus is on emotions rather than on content and thoughts - shows the client that you understand the deeper message - done in a non-evaluative manner, it communicates understanding of feelings that clients may not be conscious of or think they have no right to feel. - originated in the client-centered tradition of Carl Rogers - taps the enormous healing properties of the therapeutic relationship Four therapeutic benefits of reflecting feelings - Answers 117 - 1) makes the client becomes more keenly aware of the emotions surrounding a topic 2) brings the client to deeper and deeper levels of self-disclosure 3) has the almost magical power to deepen the relationship between client and helper 4) brings genuine relief from emotional pressure Third ear - Answers 117 - Theodore Reik, the famous analyst, claimed that to hear deeply, one must learn to become sensitive to the unexpressed and listen with the "third ear." Why can feelings be hard to hear? - Answers 118 - One reason that feelings may be hard to hear is that our upbringing, family background, and culture affect the way we express them. - many individuals with Appalachian and English roots may express emotions in very subtle ways. Some Native Americans, East Indians, and Europeans come from cultures where open expression of feelings is rude or a sign of weakness. - even a small crack in the voice may be quite a strong emotional sign and should be valued as a deep disclosure Gender training - Answers 118 - A person's gender training also has a bearing on emotional expression and the ability to detect emotions in others Emotional Health - Answers 118 - Emotional health means recognizing one's own feelings and appropriately expressing them. - When a helper sees a cultural handicap to emotional expression and helps the client recognize what is being suppressed, the client may be able to overcome cultural conditioning and own and accept those emotions. How to Reflect Feelings - Answers 119 - Step 1 - Identifying the Feeling or Feelings Step 2 - Putting the Emotion into Words - reflecting feelings involves two steps. The first step is identifying the client's feelings; the second step is articulating the underlying emotions that you detect in the client's statements. Table 6.1 of Feeling Words - Answers 119 - 120 - Do not forget that nonverbal signals are major clues to the client's feeling state You feel_______ - Answers 119 - A formula for reflecting feelings. You feel_______ when_______ - Answers 119 - A Formula That Connects Feelings and Content - reflection of feelings that connects emotions and content. In other words, you add a paraphrase to the reflection of feeling. - Not every reflection has to be connected to a paraphrase - shows the client you recognize the connection between the feeling and what happened Skills and Coding Them - Answers 122 - Reflecting a single feeling - ROF - Paraphrase (facts/thoughts/events) - P - Reflecting a feeling and content - ROF + P Improving Feeling Vocabulary - Answers 123 - In English, we have at least 3,000 words that describe feelings. - To learn the first step in reflecting feelings—identifying feelings—it is important to recognize that emotions have many shades and variations Primary Emotions - Answers 123 - joy, sadness, anger, guilt and self-hostility, shame, fear, disgust, contempt, surprise, and interest/excitement. - People around the world can recognize facial expressions of these primary emotional states whether the people are from remote parts of New Guinea or New York City - These facial expressions have deep biological roots - - - Despite this, individuals have learned through their culture to disguise their emotions by turning away, looking down, and avoiding eye contact when they do not wish to disclose their feelings. Three other categories of emotions - Answers 123 - three other categories of emotions in the table: feelings of weakness, feelings of strength, and feelings of general or nonspecific distress. Hitting the Emotional Target - Answers 124 - Reflecting Multiple Feelings Instead of Struggling to Find the Right Word - Answers 124 - You feel_____ and_____ when_____ . - when you find yourself confused about what the client is feeling, go ahead and reflect the two or three major feelings you suspect, and let the client's response guide you to the specific feeling Language - Answers 124 - Helping people in their own language is ideal because language is a basic element of culture and allows the helper to quickly connect. - why not use a translator? Many of us have tried to help using translation. Translation is sometimes unreliable because certain words just cannot be expressed in another language. - try and refer the person to a helper who does speak the language